Looking for a convenient and accessible place to do your laundry? Whale of a Wash Laundromat is here to help. With its extended hours of operation, 7 days a week, you can drop by at a time that suits you best. The laundromat is also wheelchair accessible, making it a great option for everyone in the community. While we're always striving to improve, we appreciate your feedback and are committed to providing a great experience for all our customers.

Whale of a Wash Laundromat

If I could give this place 0 starts trust me I would for starters it eats our 20$ bill and gives us absolutely no change and of course they never have staff in there to help you so your just out of luck then when very few staff do come in it’s a old lady with a young girl doing all the work for her and talking to the customers like absolute trash not even 5 minutes after 9:00 because she can’t be a little patient and let us finish drying our clothes and as we try to finish and head out we’re being treated like trash and rushed and talked to like garbage then tried to blame it on us that we were still trying to get done more importantly singled me and my boyfriend out while there were plenty of other people also trying to get done it’s just down right horrible service and very rude staff if you need to go to a laundry Matt never come here they do not deserve our business or money

Completely melted my 100 dollar worth UGG duvet!!! Need to call the place tomorrow and see if they’ll supply some type of reimbursement???? Machine wasn’t over loaded as i’ve used it before in the past with the same settings and everything.

I would give it a five star but this is the second time ate $3.50 and my money on the second machine this sucks!

Welcome to Whale of a Wash Laundromat, your convenient and reliable destination for all your laundry needs. Our facility is wheelchair accessible and open 7 days a week from 7:00 AM to 9:00 PM, making it easy to fit laundry into your busy schedule. We pride ourselves on providing a clean and well-maintained environment, with all the amenities you need to get the job done efficiently. Plus, with the option to pay using our convenient app, doing laundry has never been easier.

Price high but does good job for washing and drying.

Smokers will take your clothes. Don’t think for one minute you can step off and think your clothes will still be there. Bad location lost 100’s of $ of clothes. I should have not left it for a sec but wow

I'm writing this post the same evening that I did laundry at this business. If I could have rated it zero stars, I would have. The first and most important reason I will never return there is their washers. I used 3 separate washers and realized (unfortunately) when I was removing my clothes from them they all three smelled horrendous. If you've ever smelled a funky washing machine, you know the exact smell I am talking about. Times it by 5, and that's how their washers smell. The other reason was partially a me problem. But it was how it was handled. I arrived at 6pm. There is a sign on the door that says to wash your last load by 8:15 so they can be dry by 9. My last load went in the dryer at 7:45. A solid half hour before their recommended time. I used 4 dryers in hopes that loading them light would help them dry fast. Nope. 9:00 rolls around and I still had about a half a basket of clothes to fold. I was clearly standing there folding laundry. This dude with keys walks in, doesn't say a single word to me and shuts the lights off. Straight up left me with two tables full of folded clothes in the dark. So I stood there in the dark getting my clothes bagged up. He still never spoke a word to me and I left at 9:15. There are ways to handle business, and this isn't it. It was rude and unprofessional. I certainly didn't feel like my business was appreciated or like I was welcome there. Never again.

Descent laundromat, has everything you need and they keep it clean.  Just doesn't feel very safe.

I enjoy doing my laundry here. It is close to my house and i like that they now have an app you can use to pay. It's right next to a family dollar and a couple restaurants so there's always something to pass time when waiting for your clothes.

Welcome to Whale of a Wash Laundromat, your go-to destination for all your laundry needs. Our modern facility is designed to provide a convenient and comfortable experience, with a clean and welcoming environment that makes doing laundry a breeze. We're proud to be wheelchair accessible and open 24 hours a day, 7 days a week, so you can wash and fold at a time that suits you. Our friendly management team is dedicated to ensuring your experience is nothing short of excellent, and we're always happy to hear your feedback and make improvements.

This is my preferred laundromat in the Martinsburg area. It is not perfect, but it is clean. If you come to wash on the weekend you may find all machines occupied. I have seen people washing things like doormats so you may find debris in the washers. The few people that come here usually have large loads. It is also on the side of a very large convenience store, and a Subway.

When my family and I first moved to WV this past September, I went to the Whale Of A Wash location in Martinsburg and didn't have the greatest experience. I left a review and management responded quickly regarding the steps they were going to take to correct certain things. I've since been going to this Whale Of A Wash location due to it being 24 hours. I have to say, they have won me over as a customer. A couple of weeks ago their game machine ate $10 that I put in it. I called the listed service number around 9pm. A kind woman called me early the next morning. Apologized and said she would send me a refund. Less than a week later, I received a $10 check in the mail as promised. As someone that tends to tidy up (putting all the carts in one spot, picking up trash, etc.) I would make one recommendation. Maybe a spray bottle with some kind of all purpose cleaner on the wall with the other cleaning items? There have been a couple of times that I have had to avoid certain folding tables due to spilled drinks, crumbs, etc. I can't speak for anyone except myself. But I wouldn't mind wiping down the folding tables I use when I am finished with them. Given that not everyone would be willing to do that, at least we would be able to clean up messes we see so all tables are usable.

Whale of a Wash has won me over. It is my "go to" laundromat. If anyone ever asked for a laundromat recommendation, I would definitely suggest Whale of a Wash.

When I arrived underwear was on top of the machines and trash was spread across the place. People showed up to clean shortly after but the place still felt gross. The biggest issue for me is when I went to put clothes in the washing machine I had to pull out trash and several cigarette butts. I do not smoke and it was the only machine available. To me this was disgusting. After drying my clothes and getting them home they were not washed well and had a really bad odor to them. I would definitely not under any circumstance use this place again. It just feels gross and clothes don't smell clean afterwards.

This laundromat is convenient due to the proximity of the gas station and subway, if that's your thing. It is filthy all the time though. The folding tables and chairs are filthy and pushed against the walls, instead of in the open space where they can be utilized. The chairs are broken and have sharp edges. It is evident that no money is going back into the place, typical of slumlords. The machines work via app or coin which is convenient. I'm sure there are better laundromats where you can spend your money.

Generally if I'm going to a Laundry mat it's because I'm in a situation where I don't have a washer and dryer. That in it's self is enough to put anyone in a bad mood. But this facility helps. It is very clean. The equipment is spot on. Prices are reasonable and I'm in and out pretty quick.

At Quality Cleaners, we pride ourselves on providing top-notch laundry services with a personal touch. Our friendly staff is dedicated to ensuring your clothes are cleaned and pressed to perfection, and our reliable service means you can trust us to get the job done on time. Whether you're looking for a quick wash and fold or more specialized services like sewing and alterations, we're here to help. With competitive prices and a commitment to quality, we're the perfect choice for all your laundry needs.

Quality Cleaners

Considering the reviews prior to coming…I tried it out myself and this business is great! Had some work clothes cleaned and pressed - completed on time and as promised and turned out awesome. Also had 12 pairs of pants tapered and am very happy with how they turned out. Highly recommend this business as it is the only one in the area

Took 3 garments in to have Patches sewn on, was quoted $5 per patch, after I got home I received a call from the young lady that took my garments saying that they couldn't complete the job and I needed to come back and pick up my garments.  This is the kind of unprofessionalism that has taken hold in WV buisness' that I will never understand. Advertise yourself as a place that does alterations only to turn down paying customers. I have a  1 star rating, if 0 was possible I would have gave that.

If you are searching for a dry cleaner, this is definitely not your place!  Look at all these reviews there is a good chance you will never get your clothes/items back.
I dropped off 11 of my husband’s dress shirts and pants to be dry cleaned, they LOST all of them!!
She offered us to search the place for the clothes, the place is disorganized. In the time we were there a different customer’s clothes couldn’t be found either.
The reimbursement (it is printed on the back of the receipt)  will not cover for 11 new dress shirts and pants!

Terrible experience at this cleaners.

Good prices.  Friendly people never had an issue.

Very reliable and friendly! Clothes returned beautifully and they were even done before the pick up time

Twist & Turn Laundromat Services LLC

Big laundry area, various size machines depending on your needs even 2 each of really big washer and dryers (120 lb) for massive loads. While they are a little more expensive than some further away (talking quarters here) the staff is super nice and helpful and since they are staffed it adds a little extra sense of safety. Also the laundromat is super clean and even though I accidentally tracked some mud in the staff cleaned it up and was super nice about it.

One of the best public places to do laundry ever... Seriously.
The machines are newer & in excellent working condition & cleanliness of the nachines & facility  is beyond compare!  The entire facility is spotless and smells great, too.  The lady in attendance this afternoon (9/28/25) keeps this place immaculate & is super nice!
They only have commercial front loaders, & have from smaller loads for $5 up to the giant loads.  I used a medium sized load machine for $7.50 & the second from the largest load for $11.  They also have medium to giant driers - all for .25 cents for 3 minutes each.
It might be a slight bit costlier to come here as opposed to some other laundromats, but you get what you pay for.  If a sanitary laundry is what you want, come here & pay a few bucks more.  It's worth it.

This is, hands down the nicest, cleanest and brightest laundromat I've ever been in.  The machines are in excellent condition, the entire laundromat is spotless. The owner was here while we washed our clothes. She was very pleasant and cleaned the machines after every use.  I highly recommend Twist and Turn !!

This laundromat is very clean, my clothes always come out fresh and bright. You don’t get that stale dryer smell when you walk in and the day shift worker is very kind and patient with customers. She walks around and cleans each washer, dryer and surface every 30-60 minutes. Washer prices range from $6-22 dollars depending on how many loads you’re washing with 12 loads being the max. Big dryers are $11 per 25 minutes. I recommend you bring cash, she does have a change machine.

I was very suprised by clean this place is. It feels very roomy and comfortable. Very good environment and very nice people. It did an amazing job washing my clothes. Overall this is a very nice and clean working laundromat.

Spot Laundromat

We being our 7 and 8 year old's laundry here for drop-off cleaning and we are SO IMORESSED. I cannot recommend this service highly enough. Good enough for the price that they just wash, but they fold so nicely. The underwear are folded like origami envelopes so little kids can take them out of the bag and put them away without coming unfolded. The folks behind the counter are so kind and gentle. I felt very uncomfortable the first time since it seems rude to hand someone piles of dirty laundry, but they completely put me at ease. We discovered our 12 year old had been hoarding dirty laundry in her room instead of washing at home, so we took it in. Turned out to be 80 pounds of laundry which they washed with vinegar and oxiclean to eliminate odors. It would have taken us a month to get it all clean at home with both parents working and our own laundry to do. In October of 2025, it was $150 for them to wash, dry, and FOLD 80 lbs of laundry. unbelievable value. I know this is getting long and I sound like a plant at this point but I swear im just an incredibly grateful mom who has been insanely impressed by this service. The laundromat area is VERY clean as well, and their clientele is the kind of folks who run to hold the door for you when they see you with a big basket on the way in/out. It's seriously such a value to our community and if you've been on the fence, DO IT. try it once and I swear you'll never look back.

It's a very clean location. Great AC if its hot and free dryers after a wash! You have to get a reloadable card to use the machines (washers, dryers, and even vending machines if you get hungry or forgot your laundry necessities). Usually very peaceful.

Spot Laundry Service is such a great find! They make laundry day completely stress-free — everything comes back fresh, clean, and perfectly folded. The pickup and delivery are always on time, and the whole process couldn’t be easier. Heather always helps me and she’s really nice — friendly, professional, and makes the experience even better. Highly recommend Spot Laundry Service for anyone looking for reliable, top-quality laundry care!

I was on vacation from Colorado. I always use a laundry service. Needed help to get set up.  Your literature should tell folks the  location tracking on their phone must be turned on to use the App.  I also could not pay my bill through the App either. I would say the IT portion of the business needs a little work.  Service overall was excellent.  Very satisfied. Heather at the Martinsburg office was extremely helpful.  I had specific questions about how things work.  She answered every one and helped me navigate through the payment portion that wasn’t working for me.  Very professional!

The spot laundromat used to be The cleanest and Martinsburg. Well, for the last few months, I’ve been coming here It’s been disgustingly dirty These new workers are not cleaning This place. This will probably be the last time I come because I just rather not watch my clothes in a dirty place of business.

Experience the best in laundry services at Spot Laundromat, where a bright, clean, and welcoming environment awaits you. Our dedicated team, led by the exceptional Stacy, works tirelessly to ensure that every visit is a pleasant one. With a focus on customer satisfaction, we strive to provide a seamless and efficient laundry experience for individuals and families alike. Whether you're doing a quick load or tackling a mountain of laundry, our facilities are designed to make your experience as comfortable and convenient as possible.

I came in to do my laundry today and stacy was so friendly & was busting her butt cleaning an keeping this place organized.. she helped me work one of the washers & proceeded to tell me if i needed help with anything else to let her know! Everytime i come here an stacy is here i never see this laundry matt a mess! Shes top notch!

Absolutely one of the best laundry mats I've been to! This one is bright, clean, stocked and friendly!  I went on a Thursday morning and it was not busy at all.  Did huge loads and got to dry for free!!  Also need a card to use the machines which you can load with cast, debit or credit card. I would definitely come back here!!

The store has changed extremely since Stacy has started. She keeps the store well maintained. She also interacts with the customers and remembers them.

Stacy at the Ranson SPOT is so friendly, helpful and always has the store shinning!

Stacy does an amazing job keeping the Ranson location looking amazing. Its nice coming into a clean welcoming location. Keep up the amazing job . Its appreciated

At Executive Cleaners, we understand the importance of looking and feeling your best. As a trusted laundry and dry cleaning service, we've been helping professionals and families alike keep their clothes clean and tailored to perfection for years. Our experienced staff is dedicated to providing top-notch service, from delicate alterations to everyday cleaning needs. We strive to create a welcoming and convenient experience for all our customers, with wheelchair accessibility and a clean, comfortable facility.

Executive Cleaners

I have been using their services for 5 years. I am a realtor, so I am using my office clothes often and need them to be professionally cleaned. I have also had multiple outfits tailored, including a dress to wear in Paris. It came out perfectly! I love their efficiency and attention to detail. The owner is lovely, and is always kind and professional. My suits and my husband's come out well pressed and clean!

My wife and I had an absolutely horrible experience at this cleaner/alterations place. We bought a vest and tie set from Amazon for our wedding and just needed the vest hemmed — something simple that should’ve been no problem. My wife dropped it off on 10/22, and the receipt clearly said pick up on 11/5 before 5pm.

On 11/5, I called right before heading there from work to let the lady know I’d be there around 5:09pm. She immediately said “no, pick up tomorrow.” I explained that we were leaving for Virginia the next morning for our wedding and wouldn’t be back until the following week. She started yelling over me, saying to bring the receipt in.

When I got there, I handed her our receipt that clearly said “pick up Wednesday before 5pm.” She handed me back a different one that said Thursday — clearly changed. I told her we needed it for our wedding this weekend, and that she’d had two weeks to do a very simple hem. Instead of apologizing, she just kept insisting it would be ready Thursday.

Then she goes in the back, grabs the vest — completely untouched — hangs it up, and hands it back to me saying she couldn’t do it today. I took it and left.

As I was getting into my car, she chased me outside, grabbed my car door, held it open, and screamed “HANGER” at me repeatedly, refusing to move so I could close my door. I told her several times to move and that she was being completely inappropriate. She only backed away when I started backing my car up.

I have the whole encounter recorded because her behavior was so aggressive and unprofessional.

Save yourself the stress — do not go here for any alterations or cleaning. Completely unreliable, rude, and honestly unhinged behavior from the owner. We almost didn’t have my wife’s wedding outfit because of them.

I've been here twice, and both times it was nearly impossible to communicate with the staff. The second time I was trying to ask about a dress alteration for my daughter, who was with me. The lady pulled out a pre-written sign that said "measurements at home" and then quoted $80!! When I tried to explain that's too much (what the dress cost in the first place), she waived her hand at us and said "then good luck." I politely responded that I will not come back there and she said "good idea." So the English she did use in front of my 9-year-old was quite rude. If I could give this "business" a 0, I would. I recommend trying anywhere else.

*Update: We found a lovely in-home alteration business in Charles Town that charged half as much and did an excellent job in half the time :)

The woman at the front register displayed a concerning level of rudeness and disrespect. Her limited English proficiency hindered effective communication with customers. I dropped off two blazers for pressing, but upon my return a week later, they were not pressed adequately. I returned them. A week later, when I came to pick them up, one blazer still exhibited visible wrinkles. When I addressed this issue, she reacted confrontationally and instructed me to leave and gave me a partial refund. Furthermore, she demanded that I place both blazers on the rack and forcibly removed the dry cleaner tags from them. As I began to exit, she followed me, repeatedly yelling, “Get out,” along with other foreign phrases. This behavior was extremely unprofessional and disrespectful, indicating that she may not be suited for this line of work.

So far this is it ....Dropped off pants to be hemmed and altered at 9 am today ; I asked to have them back at 5pm today .  They were not even looked at .... and she said come back tomorrow...maybe .. . I almost lost it , so I walked away.
The Lady at thd counter was very dismissive , rushed and can not communicate in English; she needs to take classes or something.

Welcome to Whale of a Wash Laundromat, your go-to destination for all your laundry needs! Our facility is immaculately clean, well-maintained, and equipped with reliable washers and dryers to make your laundry experience a breeze. Our friendly staff are always happy to help, and our convenient card payment system makes it easy to get started. Whether you're a resident of Charles Town or just visiting, we're here to provide you with a hassle-free laundry experience. Come and see why we're a top-rated laundromat in the area, with a 4.3-star rating from our satisfied customers!

I had 2 large articles that my washing machine would not accommodate so I took them to Whale of a wash. I was very impressed with the cleanliness of this facilities and the lady who manages it was constantly cleaning the whole time I was there. Me being handicapped by using and carrying portable oxygen makes it hard and slow to do things. She was so kind and helpful and even put my clean laundry in the car for me. You don't  see many people like that anymore.

Affordable machines, easy system to use your card if you don’t have coins.

The washers and dryers work pretty good, and they have a nice area for folding. My only issues with the place is there is no sink to rinse out your laundry cup, there is always litter all over the floor (used fabric softener sheets,  debris from the dryers, etc), and there is NO bathroom.  I'm usually there a good 4 hours, which is a long time to hope I don't need to go while there!

Whale of a Wash is a conveniently-located laundromat in an area for many homes in Charles Town without a washer and dryer of their own. The cleaning process is made simple while offering several different-sized machines to best match the customers' needs. There is plenty of countertop space to fold your laundry if wanting to, with racks to hang finished laundry existing as well. However, not all machines have timers, so use your best judgement in time if you choose to leave the business for a bit. I've never had any problem with it being overcrowded, so plenty of machines are readily available to use. Meanwhile, the pricing here is fairly high, so keep that in mind.

The laundromat is very clean, the machines work well and the service on them is usually kept up with. And the staff there is so friendly and helpful. 10/10 would launder again!

Experience the best in laundry services at Fresh Folded Laundry, a community-recommended gem that's perfect for families and regular users. Our friendly and professional staff are always ready to assist you, ensuring a seamless and convenient laundry experience. Enjoy the comfort of our clean and welcoming environment, complete with modern facilities and the latest technology, including cash and card payment options. Whether you're a local or just visiting, we're here to make doing laundry a breeze.

Fresh Folded Laundry

This place is awesome! The attendant greeted me at the door by holding it open since my hands were full! Once in she was very polite and professional answering all of my questions since I was new to the area and first time at this laundromat! She even moved laundry around to allow me space to use a bigger washer. Fresh donuts and bottled water for customers! Professional, polite, and clean! Highly recommended! 5+ stars!

Dropped off a king size comforter. Although it was ready the next day, I couldn't fit in my schedule to pick up until 8 or 9 days later. No biggie right? Well they charged me $10.00 for late pick up which is ridiculous,  since the comforter was $20.00. At the end I ended up paying $30.00 dollars for a wash and air dry.
No one mentioned that there would be a late pick up fee when I dropped it off, all she said was; we'll let you know when it's ready. I didn't think much of it.
I dry clean my clothes all the time, and never has a dry cleaners charged me a late pick up fee. BEWARE OF THIS BUSINESS PRACTICE WHEN USING DROP OFF SERVICE.
They should be ashame.

As I have read other reviews, I do belief that they are shameless as they have never addressed the issues stated on other reviews. They only sarcastically respond with something like:
So glad you enjoyed our facility and thank you for visiting us! Thank you for taking the time to leave us a great review! (Owner).

In regards to your reply- your shelves behind the counter are empty, since most people do their own laundry. 1 bag, with 1 comforter does not take enough space to prevent you from doing other people's drop off laundry. But I am not here to debate this, I am here to let other possible clients to BEWARE of your SHADY PRACTICE of charging $10 for a late pick up. Even at the dry cleaners you need to request a next day pick up. Which I did not. It is a better practice to post this charge on your invoice or BETTER YET to have the employee working behind the counter receiving your laundry to INFORM you of this dubious, over top charge. If you want people to promote your Laundry, and post 5 star reviews, then act and practice like a 5 star laundry.

Super nice and helpful staff. Very clean environment including washers and dryers. The cool thing is you don't need coins anymore. You can pay cash or with your visa card. Prices are like any other laundromats. It was my first visit today but I'll be back for sure.

3 months ago I gave a review 5Star and bragged about this laundry service. Been coming here almost 2 years and drive 30 min away to do our laundry here. Great atmosphere wonderful Christian music clean facility and nice and respectful workers. However,  Today when I came I did my usual routine and went to the vending machine I spent $6 trying to purchase a drink and chips. I was not aware that the machine now only works whenever it decides to. I asked a employee about it and I could not believe what her response was to me. I mentioned the need to put an out of order sign on it and I was told it wasn't theirs and they can't do anything about it. I did not ask for a refund because the owner of the machine is a different company. All I asked her to do is put a out of order sign on it so other people won't lose their money like I did. She told me they could not touch the machine. I asked for them to give the owner of the facility my number so I could talk with her and I was shut down  another employee showed me a number on the vending machine to call them. Im not asking for a refund im simply asking to put a OUT OF ORDER sign by it so others will not lose their money. I will never come back to this facility. I was raised to respect and help our elders and today I am disgusted and saddened that this you lady had no respect or care what so ever.

My wife and I were on vacation in November 2024, and after a few days on the road, it was laundry time.  I was there in the morning, at opening, and got familiar with the computerized setup, and started 2 loads.  Nice machines, and functioned perfectly.  The dryers, especially were great because, unlike many laundromats, these big, and they WORKED in the time assumed.   I was in and out before my wife got up.   I don't write many reviews, but this place impressed me and is the best laundromat I have seen in my years of travel.  Thank you

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