GRACE CLEANERS

I have never given a one-star review. I’d much rather lift people up than call them out — but sometimes, people need to be held accountable. I’ve been a loyal customer of Grace Cleaners for five years. In that time, there have been a few issues... Once they misplaced my suit, another time they returned a jacket with the stain still there. They got it out the second time, but the bigger issue was: no one told me. But being a person of compassion, I gave them a pass… yet it kept happening. Most recently, I brought in that same jacket, light stains under the arm and a loose sleeve lining. He asked when I needed it, and I said Tuesday. I forgot I had a doctor’s appointment in Nashville that day, so I picked it up Wednesday. After I pointed out the issues, he decided to play the, “You said you’d be here Tuesday” card, as if that would somehow change the outcome. Based on MY past experience, I checked the work before paying. The stain was still there, and the sleeve lining looked worse. Now it had a visible fold or pleat in it. When I pointed it out, he immediately tried to blame me, said the lining was already like that. It wasn’t. I explained it just needed to be tacked back down, now it looked like someone made it worse. I said, “Look, I’ve been patient. I’ve stuck with you through lost items, stains that had to be redone, and now this.” Then I added, “You should’ve called me and let me know the stain didn’t come out, asked me what I wanted you to do so I wouldn’t have to make the trip down here.” His response? “I can’t call everyone.” I said, “And that’s the problem. If a job is late, misplaced, or can’t be completed, you MUST call your customers, that’s just basic business ethics.” Instead of fixing the issue, he got defensive and salty. I told him, “You just lost a long-term customer,” paid him anyway, and that was that. In the meantime, there was a woman behind me seeing this entire transaction who was clearly uncomfortable... I wish she hadn’t had to witness it — but maybe it gave her something to think about. The saddest part… I’m not out to hurt this man’s business, in fact, they’re super nice folks. But when someone reacts instead of responds and won’t take accountability, I stop doing business with them. Best of luck Grace. I truly hope the next person has a better experience than I did.

I took my daughter‘s bridesmaid dress to be taken in and hemmed there. Not only did I spend double and triple with all the other bridesmaids spent to him their dresses, but when I went back to get it dry, cleaned and told her that the top strap wasn’t done because it kept falling off of my daughters Shoulder she just assured me that yes she did it. She took it into inches. She kept repeating herself over and over again and offered nothing by way of making it right. After spending $130 to get a dress hemmed and the strap taken in you would think that she would try to make it right. I also walked in there with a bag full of additional dry cleaning, fully prepared to leave it with her and continue doing business with her. Never again!Awful business practices, and definitely not a great seamstress.

She is amazing! They always do our cleaning and the alterations on our clothes but she made me beautiful pillows to go with my grandmother's 1952 sofa bed, repaired and got the old age coloring out of my sister's 1958 baby quilt, repaired and cleaned a 1959 handmade delicate sheer blouse and sequined skirt of my mother's and repaired and got the old age coloring out of my sister's and mine handmade 1959 skirts and blouses. They all look completely beautiful, I couldn't be more pleased.

It had been 2 months since I took my dress in and had to ask for a refund because they hadn’t even touched it. Each time I would go in to check on it, I was told to check back in 1 more week. This happened 2 times and by the third time I asked for a refund and to get my dress back. When I received it, it was folded into a pile with no hanger. I was then told by the worker “The worker had too much to do and did not have any time to work on it.” If this were the case, I should have been told this on the first day and not 2 months after it had been in their possession. I do not recommend this location.

I had to change my review after reviewing the quality of work. I had a difficult time getting my dress coat back due to staff changes at Grace Cleaners. But, the coat was cleaned so much better than any other place I've used. It looks brand new! I will be a return customer!