Mound Cleaners Inc

One of the only open dry cleaners in the area! Conveniently located close to the interstate. Wonderful customer service & kind. Have had draperies cleaned and pressed. Stains removed from coats and more. Very dependable & accountable. Close to shopping and eateries.

Dropped off a pair a shorts on Aug. 25th  for a new zipper….was told and claim check stated they would be ready Sept. 18th.  Today, Oct. 4th stopped thinking, okay, these should be ready.  No!  Best recommendation is DO NOT EVEN BOTHER with this business.  This use to be our place to take all of our dry cleaning and alterations.  Since the former President retired the business in whole has suffered…. No longer quality service..  I had a previous problem with the other cleaners they own and will never go back to either.

Not even sure where to start.
I’ll start with recent experience number 1.  My wife drops off our shower curtain around the first week of November. This is a custom made shower curtain, from fabric that is no longer available. Not cheap. If it were a cheap shower curtain, we would throw it away and get another like most folks do. Several weeks go by, we have to call and see if it’s ready. Pick it up and are told “it’s no charge”. WHY?! What happened? No one could tell us anything. Take it home and it’s shrunk and distorted. Call them immediately The owners daughter tells us they didn’t do it.
Then says we’re lying about the cost. Then says they may pay some to replace it.
Then agrees to try and fix it.
We drop it back off to see if they can fix it. A few weeks go by, never hear anything. Call to see if the custom drapes I dropped off were ready (dropped them off before the shower curtain was ruined). So no drapes after a month, but the shower curtain is “fixed”!
No one called to discuss how they planned on fixing it. Or to tell us it’s ready. They CUT IT OFF! (see photo)
They cannot call and get an ETA of our drapes. If they think we’re lying about the cost of the shower curtain, let’s hope they don’t mess up our drapes! They were nearly 10x the cost. They need a better system. Maybe take a photo of the item being dropped off and have an employee and the customer sign an agreement of the condition and a description of the item.They need some better communication skills.
They are not customer focused at all.
There is ZERO percent chance I would recommend this dry cleaner to anyone.

Worst place to go. I paid $72 to get my girls an daughters 2 dresses an one outfit cleaned. One dress came back with snags in it an one so bad by the zipper, we couldn't zip it up. It's useless. The outfit, the only stain it had on it for us to take it an get cleaned is still there. I hand washed it out in less than 10 min. So I don't understand?!? Will never go there again.

I found that mound cleaners is the best I’ve ever used. Found that Betty is one of the best people to go to for alterations. Always happy with my dry cleaning. They go to extra trouble if you have a nasty spill on your clothes.

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Mound Cleaners Inc

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