Looking for a reliable and trustworthy laundry solution? Look no further than Dependable Cleaners! With a long history of providing top-notch service and quality cleaning, this local favorite has earned a stellar reputation among its customers. From basic laundry to delicate items, Dependable Cleaners is dedicated to taking care of your garments with precision and care. Plus, with convenient pickup and delivery options, you can enjoy the ease of having your laundry done without lifting a finger. Whether you're a long-time resident or just moving into the area, Dependable Cleaners is the perfect choice for all your laundry needs.

Dependable Cleaners

They are okay for basic laundry and the delivery service isn't bad. But the customer service is completely non-existent the moment they make a mistake.

Mistakes happen in any business; how you communicate and fix those issues shows what a business is actually made of. By that standard, this place is a disaster, their default response is to gaslight and insult the customer.

This is the third time they have destroyed our cloths, and every single time, they blamed us:

I brought in pants with specific "NO CREASE" instructions written in capital letters. They creased them anyway. When I sent them back to be fixed, they returned them still creased saying the marks are not going away (this is the second pair permanently damaged). The manager then had the audacity to call me and claim they "checked the website" and that these pants come with a crease...(Not True!)

At their Newbury Street location, they shrunk a pair of my pants and they told me I had "gained weight"!

They lost my wife's belt for a dress the last time she went there (just learned this last night) When she asked for it, they tried to convince her that the dress never came with a belt in the first place.
If you have basic laundry, they are okay. But do not trust them with expensive clothing; if they ruin it, they will tell you it's your fault.

We’ve been using Dependable for more than ten years. Great service, very reliable, very good quality cleaning. You request pickup on your twice-a-week available days by text message, and receive delivery notices by text as well.

I’ve used Dependable Cleaners in Watertown, but my most recent experience was extremely disappointing. I dropped off three coats—all similar in style—and when I went to pick them up a couple of days later, only two were ready. I was told to come back the next day for the third one.

I returned two days later, and they still didn’t have my coat. When I asked for it back, they informed me that orders are processed off-site in Dorchester and that the coat was not even in the store. I was told not to return until they called me once it arrived.

What frustrates me most is that I went out of my way twice, only to find out the item wasn’t on-site and not even available for me to take back—even though the turnaround time was already longer than other cleaners in the area. Now, with the weekend approaching, it’s going to be about a full week since I dropped it off.

I do not appreciate the lack of communication, the wasted time, or the inability to retrieve my own item when it wasn’t ready. Unfortunately, I won’t be coming back after this experience.

Here is a very clean and well organized store.  The service and quality is also great.  I dropped one sweater and one blazer right before 7 pm, and received the cleaned stuff next day at 5 pm..

I would give 10 Stars if I could. My most favorite sweater had a hole in it( maybe from moths) and it was Darned by Dependable Cleaners. It looks brand New. I can’t even see the tear. I’m so so happy. Thank you D.C……..

Experience the best in laundry and dry cleaning services at Watertown Laundromat and Dry Cleaning, a local favorite with a reputation for reliability, convenience, and exceptional customer care. Our state-of-the-art facilities and friendly staff ensure that your laundry day is a breeze, with competitive pricing and same-day service options to fit your busy schedule. From pickup and delivery to in-store services, we're dedicated to making your life easier and your clothes look their best.

Watertown Laundromat and Dry Cleaning

My building's laundry room has been under renovation for a month now-- I caved and dropped off 40 pounds of laundry ($1.75/lb, really competitive pricing). Worth every penny!! Delivery on time, and clothes folded neatly. Their shrewdness to pack my dog's leash and collar separately from the rest of my items was the cherry on top. They have my trust and business going forward!

Watertown Laundromat and Dry Cleaning is clean, reliable, and very convenient. The machines work great, prices are fair, and the staff is always helpful. Makes laundry day so much easier.

There dryers didn't dry my clothes after countless cycles and they have highly specific flavors that I didn't want to order.

Amazing service and attention to detail. Reasonable pricing as well. The owner went above and beyond for us in getting our laundry done, and we'll definitely be returning!

Great same day service from Sam. He picked up our dirty clothes in the AM from our Airbnb and dropped it off the same evening. We used him twice during our stay. Cost was very reasonable and clothes were clean and folded and sorted by size. Highly recommended!

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