At American Cleaners, we strive to provide a welcoming and clean environment for all your laundry needs. Our goal is to make your experience with us as smooth and pleasant as possible, and we're proud to have a team that's dedicated to helping you look your best. We're committed to learning from our customers' feedback and continuously improving our services to meet your high standards.

American Cleaners

I'm unsure why my Shirts, both the Dry Cleaned ones and the Laundered ones, had their Collars pressed FLAT !!!!  All Shirts were Button-downed and still, the same mistake.  I prefer not to pay for Shirts to be Cleaned and Pressed and then have to come home to Press them PROPERLY !!!!  No Quality Control or Pride in their end Product. (see attached photo)

The  African American lady that's at the counter is very helpful and pleasant. On top of that, they did a good job on my suit. My go-to cleaners from now on.

DO NOT RECOMMEND!! Took a suit to get dry cleaned. I stated I need them by Friday September 8th we are going out of town for a wedding.  The lady working the counter said okay not a problem at all we will just write down Thursday after 4pm. I said okay. Perfect! Today is Friday we arrive to pick it up and they said they don’t have the pants to the suit and stated they had to send them off! So… with that being said these people took it upon themselves to make a decision without notifying us before hand and sent our pants off to another location to get cleaned. They have no idea if they can be ready or not in time and we weren’t told any of this. No one called or said a word about anything and just sent them off elsewhere. Now we’re calling the other location to find out the status of our pants and they can’t find them.  Never ever again will I use this place. Find somewhere better! I wouldn’t risk your clothes being here. Especially for something important. To make it worse they don’t even care to fix the problem they created.

I've had trouble with them not removing an oil-based stain out of machine washable pants in the past. Also, I was just there (around 2:10 on 12/2/23) to drop of shirts, and there was an older Black woman with a funky attitude who definitely shouldn't be interacting with the public.

AVOID USING THIS COMPANY AT ALL COST! 2x I have used American Cleaners in Saint Ann, MO and have had clothes DAMAGED upon there return. Upon receiving my 2 pair of pants that were recently shrunk I was advised by Elaine, at customer service, to dropped my pants off at the Saint Ann, MO location for review (which is what I did on 4/10/24 at 4:15pm).

After not hearing back from Elaine for 7days I called customer service to receive an update on my garments being reviewed. An EXTREMELY RUDE employee by the name of Glen answered yelling into the phone HELLO followed by silence and no further communication on 4/17 8:08 am. Glen’s response was completely unprofessional, his yelling was obnoxious and once he finally did speak he notified me that “he doesn’t have an update for me regarding my garments that were under review and that It’s not his job to provide me updates”! When I proceeded to inquire on what time I could call back and whom would be able to assist me Glen laughed and said call back later, then abruptly hung up the phone.

I called again same day 4/17/24 at 9:45a and this time reached Elaine whom informed me “my pants must have shrunk because American Cleaners washed them instead of dry cleaning them “as requested”. Elaine’s then stated, “we washed your pants because that’s what your tag on your pants shows”….Elaine was advised my blue ticket (which indicates dry clean) was provided to me when dropping off my pants and also had dry clean wrote on the ticket.
Elaine again said, “we are not at fault and that Glen, the (RUDE) production mgr, had worked with the company for 30yrs and he possibly yelled into the phone earlier that morning not announcing the company name of asking how he could assist because that’s not his role. Lastly, Elaine stated my clothes have been available to pick up since 4/15/24 but she just hasn’t had time to call and let me know.

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American Cleaners