Experience the best in laundry and dry cleaning services at Lapels, where our dedicated team is committed to providing top-notch care for your garments. From delicate baby shower dresses to everyday work attire, we take pride in ensuring your items look their absolute best. With a strong focus on customer satisfaction, we strive to create a welcoming environment for all our patrons. Whether you're a long-time customer or just discovering us, we invite you to experience the Lapels difference and enjoy the peace of mind that comes with knowing your clothes are in good hands.

Lapels

I've had previous experiences with Lapels that had no issues but this time around it has been quite awful. This week I dropped a shirt off that needed to be dry cleaned and I pointed out a stain that needed to be removed. The nice woman placed a sticker pointing where the stain is. A few days later, I pick up my shirt and I was surprised that they didn't get rid of the stain and am also disappointed the woman didn't inform me they couldn't get the stain out. Additionally, I had pants that needed to be hemmed, and I also provided exactly how many inches I wanted off. When I inspected the pants after picking them up, the tailor forgot to take off an inch from one of the legs, now I have pants with uneven inseams. This is just truly inexcusable when the tailor could've just spent 1 second looking at the inseam before sending it back to the store. The same can be said about the stained shirt mentioned before.

Woman with accent is very dismissive. She didn't make me feel welcomed over the phone or in person. I took my business elsewhere. TIP: if you're going to work in customer service, please learn now to customer serve!!

DO NOT DO ANY ALTERATIONS HERE. Please take a look at the attached photos. This is an embarrassment. When I called to confront the store about the poor quality, the woman who answered lied and said she was the manager. She also pretended to not hear my name 3 times despite knowing precisely which garment I was calling about. She hung up on me and won’t answer the phone. I have been a long time customer of this store (for dry cleaning- overpriced, but convenient location) and this gross woman treated me like garbage. My mother went in to pick up my garment and was treated disrespectfully as well after politely pointing out the stitching quality. The woman didn’t want my mother taking photos (probably due to the poor work) and promptly told her to leave the shop because it’s “so busy.”

I’m so grateful for the amazing service I received here! I brought in my baby shower dress, and they took such great care of it. It came back looking absolutely perfect.

I felt truly taken care of. Thank you for helping me feel beautiful on such an important day! I’ll definitely be back and recommend you to anyone needing dry cleaning. :)

Overall this is a fine dry cleaner service. I go here on and off depending on my needs. Mostly just dress shirts for work. They don't have the best pricing for most items. I think they try to push their business more with email discounts then just having better daily pricing. I brought in 8 shirts to have cleaned. Dropped off Thursday for a Monday pickup. I get there Monday and only 6 are ready. Just seemed odd they didn't bother to email or text customers. Also their hours of operation really are the worst for people trying to pick up orders after work. Closing at 6 PM in NJ is just way too early. If I'm coming from Morristown back home and there is traffic its impossible. Stay open till 7pm come on.

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