61,Avenue Saint-Jean Centre commercial B'Est

Discover the secret to spotless style at Pressing & Blanchisserie SADLER, your go-to destination for all your laundry and dry cleaning needs. With a commitment to quality and customer satisfaction, our team of experts will treat your garments with care, whether it's a delicate wedding dress or a suit in need of a refresh. From the initial consultation to the final press, we're dedicated to providing top-notch service that will leave you looking and feeling your best. And with our convenient hours and wheelchair accessibility, it's easy to fit a visit into your busy schedule.

Pressing & Blanchisserie SADLER

Good morning.

I decided to trust this dry cleaner by bringing my first product to be cleaned.

It was a three-piece suit worn only once.

I got the costume back a week later, but after checking it at home, I noticed multiple damages on it.

Almost all of the buttons were damaged, and the blazer was poorly ironed.

The same day, I went again to the SADLER dry cleaners at the BEST Farébersviller shopping center.
I informed the sales employee, who told me that it happened and that it was normal.
She recommended that I complain to the manager and come back the next day.

The next day, when I went to this dry cleaner for the third time in two days, I was able to meet Madam Manager.

I showed him the state of my costume, but I had the impression that we didn't speak the same language. She told me about the quality of the ironing...

She tells me that damage caused to clothes during cleaning is not guaranteed.
She quickly went to look for a sign in the store's shed indicating that neither the closures nor the buttons are guaranteed in the event of damage.

She informs me that it is listed in the general conditions of sale, but after careful reading, I found no reference to cufflinks or a zipper.
Moreover, the location and height where the general conditions of sale are located make it impossible to read them except for people measuring at least 2 meters.

Furthermore, why would she have taken the care of making a separate poster which was not displayed at the time of the dispute?
Then, to be valid, the general conditions of sale must be attached to the quote or final invoice.

I saw that the Manager was losing her means, and told me that in 37 years she had never had a problem, (so why this poster?) So I asked to speak to the director.

I am told that this is not possible, so I ask to fill out an incident report with degradation of the product as specified in their general conditions of sale.

The manager tells me that this is not possible again, so I ask to call the director again.

After much discussion, the manager, in all her distress, managed to contact the director.
She therefore tells him a story that is completely different from the truth, and does not let me freely and directly explain the dispute to her.
The director reassured his employee by telling him that it was like that and not otherwise.

And, this lady politely sends me towards the exit.

So in the end, I end up with a high-end suit worn only once and with all the buttons damaged.

Moral of the story:

This is a very bad experience, I cannot recommend this company, both in terms of service and after-sales service.

And, you can see that I'm not the only one complaining about their services.

It’s a shame because these are services that are highly sought after, but the lack of professionalism of this brand means that we cannot trust it.

I entrusted them with my princess-style wedding dress with lots of stains all over the bottom, I got it back all clean, it was like new, I highly recommend their work!

I brought a blazer that had two small stains. I went back the following week to pick it up as agreed. I still saw my two stains and white powder on it. I notified them and they said to me "oh yes indeed it's not completely cleaned, would you like us to clean it again?" A rhetorical question because if you pay for a service, you want the result. I went back a second time after this new attempt and it was another person who served me. She stared at me because I checked the stains on my jacket. I explained the reason and of course no apology from them, nothing. It's normal to go twice because the first time the work was not done correctly a priori. To err is human but to apologize and admit it is also good. So, I will probably go elsewhere.

Very satisfied with the service provided.
3 suits, wrinkled and with difficult stains, were returned to me impeccable! Good advice staff.
I recommend.

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Pressing & Blanchisserie SADLER