East Doctor Martin Luther King Junior Boulevard

Mango Cleaners And Laundry is a convenient and accessible destination for all your laundry needs. With a wheelchair-accessible facility and ample hours of operation, you can easily fit a visit into your busy schedule. Although we've received some feedback on our services, we're committed to providing a clean and comfortable environment for our customers. We appreciate your feedback and are working hard to improve our services to meet your expectations.

Mango Cleaners And Laundry

Worst experience ever! I take my wedding dress to this place, they give a date wish was 3 weeks when I went to pick it up my dress wasn’t ready and they told me they do not know when they going to have it ready! I did explain my wedding was in 2 days and I need my dress back so I can take it to another place!! Guess what they lost my wedding dress they can’t find it at all! One day after I
Got a call that my dress! I was happy due to my weddings is in 2 days! Guess what !! Again!! When I get home and open the bag was not my dress!!! Was someone else dress so much n this very moment this cleaner place has 2 brides with no wedding dress! Unacceptable! I have to go and buy another wedding dress not cheap at all and this place even apologized! 0 recommendations

DON'T USE THIS CLEANERS FOR ANYTHING VALUABLE! I took a white MK winter jacket to be cleaned, and it was ruined. When I picked it up, there was an off white patch and the zipper was brown (it was originally black). I had already paid when they brought the jacket out. The manager argued with me saying there was a stain......there was a small stain from rubbing against a car
That would not have turned my jacket zipper brown. They offered to retry it which I allowed. This was the end result. The jacket is ruined, they refused to refund me, and said it may be a manufacturers area that they could send the jacket out for inspection. I don't have the receipt so that does me no good.....so, the end result is, they ruined my $350 jacket, rescued to refund me, take any sort of accountability or apologize, and I am out of luck. I will never use this cleaners again....for anything.

They thought they lost my suit at first but ended up finding it where it wasn’t supposed to be. It was clean and pressed just gave me a heart attack before a wedding!

Absolutely disgusting customer service. My very first encounter with the lady at the front desk … I had asked her several questions about wash cycles, run times, asked if I could use my Own laundry detergent and what kind of detergent they used … Very basic questions when you’ve never used a laundry service before and she acted like I was making her work too hard to find this information. She clearly did not want to accommodate me and was very unwelcoming day one. Now, I missed one service (the very first one) Because no one went through the process with me and told me about an app or text messages involved with the service. So when I brought my laundry in, She was so annoyed by me and not knowing how the app works. So I made sure The next time my delivery was scheduled, I was prompt.
Moving forward to today, I cannot believe the situation and customer service I received. Yesterday was supposed to be my very first pick up day for laundry. I was scheduled for July 8 from 6 AM until 7 PM. Because I was nervous that I would miss it. I had my laundry out my front door the night before. In the morning and all day, I waited for them to pick up the laundry and they did not come. I called at around 5:30pm to make sure that they were going to pick it up and I noticed a bunch of ants inside of the bag because I left it out all day for the scheduled pick up. When I called, I asked specifically if the truck was still going to come today, and the lady told me that they would be there before 7. I informed her that there was ants piling up, and I didn’t wanna leave the bag out all night again. She assured me that they would pick up before seven. And said that “nobody else has this issue”. WELL, The next day, the bag was still there. So I called this morning to figure out what was going on. (And they’re still bunch of ants that I now have to shake out of my laundry….again)
That’s when I became angry. The lady I called was VERY unapologetic and became incredibly defensive and starting making up lies that the truck had indeed stopped at my house SEVERAL times previously! THIS IS MY VERY FIRST experience with these people ever! I asked to speak with the manager several times and she told me that she was the manager. And that I was to speak with her only and refused to give me the name of any other manager until the end of the phone conversation when she finally told me the manager’s name was Beth. I asked her if she was even interested in me being their customer  and she said no. I started recording the conversation mid phone call and have everything recorded. She was so offended that I was upset that they didn’t do their job and I’m just so confused by the entire Situation !! I’ve never been treated with such disrespect, and this company needs to reconsider her employment. I will be taking this to management and beyond to BBB. I will never recommend this place to anybody. I asked for a refund and for her managers information and received neither so far… I am appalled.

This place started out pretty good, however Customer Service has lacked lately.

Took a couple of suit jackets and a white shirt in. Went to pick up one day, doors open however older short haired woman behind the counter, along with an older dude with a ponytail turned and said "We're closed." It was 4:55pm and the signage stated differently.  Regardless, tone in o es voice is everything....super rude. If you were closed, then LOCK YOUR DOOR.  Went back on the next business day in the AM. Younger bleach blond Hispanic girl behind the counter, again rude in tone....no customer service etiquette.

Got my jackets and shirt only to find that the shirt collar came back with a bend that now will not come out. Ruined my dress shirt.........Thank you for showing true colors, I will not be going back. You've lost a long time customer.

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Mango Cleaners And Laundry