Steamline Dry Cleaners Inc

I moved to this dry cleaner for convenience.  At first, things were okay. I typically ask that items are pressed flat,so as not to crease jeans or shorts that did not come with a permanent crease. I think they messed up that request once. No big deal. I picked up a shirt a few weeks ago that was purchased white and is now pink. The first time I brought it the young lady's attention even she said , yeah it's pink. She sId she would tall with the manager. Apparently, that didn't happen so when I picked it up after the first redo, it was still pink. This time a young man helped me. He called someone who said they could try some things and it would be no charge. I picked it up today to find a handwritten note stating that the shirt was never white. Mistakes happen and I understand that.  But I purchased the shirt and I know what color it was. The fact that as a business you decided to not take ownership of your mistake  is annoying.  I will jo longer do business with someone that finds it okay to mess up people's clothes and then blame the customer.

I purchased a leather skirt unsure of cleaning instructions, drop it off to Steamline and the following day Ms. Cathy called me personally from her cellphone to inform me of the risk due to the type of material. I thought it was very kind of her to notify me before making any decisions. What was so great about it instead of trying to get over on making money she advised me on what to do to get the wrinkles out!! She was very patient and helpful. Honestly it made my day bc customer service is not the same.

Let’s get right into it. Took 4 shirts here one white,two dark blue, one black. Turnaround time four days (😕), I didn’t need them til the weekend so I said okay, as I am here for business. This place was also nearest to the hotel.
I said “please no crease, no starch.. please” I got the ticket and left, upon returning total was just above $32 dollars. really? wow okay, then she said “yes because of the starch and extra stuff used” I said “they don’t have starch” she said “ well you have to say that when you drop them off” I said “ I did, I said it twice” she said “okay well it says you wanted starch” I grab the shirts to check them and there is no starch thank God it would of ruined them with it, not to mention unwanted creases. She said okay well let me fix the total. So please if you must leave your clothes here.. read the slip they put on the clothes before leaving because it will ruin your clothes if you don’t want certain things done , and also ask the total right then and there… this also ensures the directions are being done correctly, and you will be charged correctly. I failed to read the reviews of this business. They are known for taking your wallet to the cleaners. Meaning they charge for things not even done, and are too expensive for the turnaround time. Also rude for no reason.. when they show no respect for the dollar, or time. They don’t even dry clean the clothes there a worker said 🧐 Just a heads up. See y’all in the next review wherever I may be 👻😉

Run as fast as you can AWAY from this place!! The manager lacks skills in communication and customer care.  All they want is to take your money and run.  When charging a premium price for a dress ($50+ cleaning) you expect to get quality care.  Not here!  My bridesmaid dress came back with buttons lost and broken and not even an apology from manager.  She did not try to make the situation right.  She actually had audacity to tell me if I found specialty buttons she would not charge me $2.5 to sew back on acting as if she’s doing me a favor for something she broke and lost.  This isn’t just a typical tshirt.  It’s a dress with buttons down the back and 4 we’re missing.  The office girls were nice however the manager lacked any care or concern and acted as if I was the bad guy for questioning why my dress came back ruined.  It could have been a completely different review if she would have at least ACTED like she cared and tried to show some empathy.  They do not stand behind their products and clearly don’t take pride in their work or care about their customers.  Just looking for a fast buck.  If I could give no stars I would!!!

I’m a pretty understanding person.  At the end of the day it’s not even about the buttons…it’s about her rude callous demeanor and how she speaks to customers.  Judging by multiple reviews at both her locations …I’m not the only person who has run into this problem.

I paid extra to maintain manufacturer pleating. However, the manufacturer pleating was replaced with one crease. Allowed for redo but they just added another random crease. Management in Garden City was contacted and informed that I was not satisfied with work performed. Requested refund of additional charge for pleating but refund was refused. Unfortunately, this business does not stand behind their work. If you have a favorite piece of clothing, take it elsewhere.

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Steamline Dry Cleaners Inc