Experience the ultimate in convenience and flexibility at Pier Cleaners, where our doors are always open 24 hours a day, 7 days a week. Our commitment to providing exceptional service is unwavering, and we strive to make your laundry experience as seamless and efficient as possible. From the ease of drop-off and pick-up to our reliable text and phone call service, we've got you covered. Our goal is to provide you with a stress-free and satisfying experience, and we're dedicated to continually improving our services to meet your needs.

Pier Cleaners

Pier Cleaners is obviously focused on convenience at all hours, but the actual service offered is a truly disappointing experience. I submitted a shirt and pants for cleaning and mending, respectively, and left a note specifying the services I needed for each item. I picked up the shirt with no issues, but when I returned for the pants, I was charged a fee for dry cleaning on top of the mending -- although I had not specified a desire for this service.

The automated system used by Pier Cleaners wouldn't allow me to pick up my pants without paying for a service I hadn't even requested. Nobody was available on-site to assist with customer service, and the person I spoke with told me she would "pass along a note". Three days later, I still have not been contacted.

I also reached out on their website contact to inform them of my issue. Management obviously has no problems with contacting me via text/email multiple times to leave a review, but apparently they can't be bothered to get back to me.

It's an automated service made for convenience. However, if something goes wrong, it seems you're own your own. Use Pier Cleaners at your own risk.

*update: Pier Cleaners contacted me eight days later and offered to cut the dry cleaning fee from my order, which was nice. Rating adjusted.

Pier completely ruined an expensive pair of slacks. The inner seam appeared to be burnt brown, presumable by their ironing equipment. Further, the pants shrunk so small that they were unwearable anyway. I am waiting to hear how they propose to rectify this but there is no staff at the Westerly location. If you value your garments...dont bring them to Pier

Seems weird to not see a person when you walk in but honestly that doesn't stop the excellent text and phone call service. Pick up and drop off are efficient and super easy. They did a fantastic, timely and reasonably priced job on my clothes. I've never dry cleaned before but I certainly will now!

Took 3 rugs for dry cleaning. They promised them back in one week. Missed the promise date due to employee error on 2 of the rugs. They returned them uncleared and charged me for the one they did clean. They said it “would take weeks” to get the other 2 cleaned. It was a terrible experience. Would not recommend. UPDATE: The one rug they “cleaned” is pictured. It was returned to us with animal hair and uncleaned. We do not have animals. I requested a refund, no answer. Live and learn.

We were told that our service would be completed in 7 days, and it was ready much sooner than that. The customer service was wonderful. Our comforter was cleaned and returned in a reusable zippered plastic packaging. We are very pleased with Pier Cleaners and will definitely use them again.

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Pier Cleaners