Experience the epitome of convenience and exceptional service at Pier Cleaners, where a team of dedicated professionals is committed to providing top-notch laundry and dry cleaning solutions. With a strong reputation built on reliability and quality, this esteemed establishment has been a trusted destination for those seeking impeccable garment care, boasting an impressive 4.8-star rating from a multitude of satisfied customers.

Pier Cleaners

Unfortunately this cleaner let us down. They have been great in the past but their schedule is not reliable. They closed randomly on a Saturday and didn’t inform us ahead of time, so we were unable to pick up our wedding suit the day of the event. According to another employee, the manager was supposed to come in and run the Saturday, but decided not to. We won’t be going back if we can’t reliably pick up our clothes.

I dropped 4 sweaters off at the Mystic location to be dry cleaned for my Aunt who is home bound at an independent living facility.  The staff was super kind and patient as I bombarded them with questions about the option to have them delivered to her so my sister would not have to retrieve them.  The lovely attendant was able to easily get my Aunt set up with an account so we can do this in the future!  I was so grateful to find a local dry cleaner where we could drop off items and have them delivered right to my Aunt.  They delivered as promised without a hitch.  Thank you!

Went in person and asked if they could turn around my two shirts and pants in 3 days. Was told yes, no problem. I even called a day early to check in on things. They took my clothes over an hour away and didn’t have them ready for the wedding I am attending. And I EMPHASIZED that it was important. On top of that, the person I was communicating with was joking around saying I guess you have to buy new clothes. Do not use them, their business is terrible and the customer service is even worse.

Hands down the worst cleaners I have ever dealt with and their prices are ridiculous. They have not only lost my items but delivered items that were not even mine to begin with. If you attempt to inquire about your missing items you are verbally attacked by their staff. They started in Rhode Island and should stay there as they have no business trying to expand a service they cannot support in CT

I never leave bad reviews, but my experience was infuriating. I called ahead to ensure I could have 2 pairs of pants hemmed by Wed. They said yes, as long as I bring it in by the following morning. I then packed up my 1 yr old and headed there within an hr of that call in the rain. When I got there I was told 2-3 weeks and they recommended another place. I told them that I called ahead to make sure and they said that would be for a cleaning. I was very specific that I needed hemming during the call. The lady at the counter said I must have spoken to the lady at their hub. Will not be bringing my business here despite it be closest to the house I recently purchased. What is the point of calling ahead if giving extremely inaccurate information?

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Pier Cleaners