Experience the convenience and reliability of Victoria Cleaners, your trusted destination for all your laundry needs. With a commitment to providing excellent service, our friendly staff are dedicated to ensuring your garments are treated with care and attention to detail. Our wheelchair accessible facility is open Monday through Friday from 7:00 AM to 7:00 PM and Saturday from 8:00 AM to 12:00 PM, making it easy to fit laundry into your busy schedule.

Victoria Cleaners

Super disappointed with my service here. The person who took my garments and checked me out was very nice. BUT definitely not cheap… I saw that in another comment. Inaccurate. This was my first time using this cleaner. But I had two bridesmaids dresses dry cleaned. One was fine and the other- the sewn in cups got destroyed. Literally could not shape them back to the way they were. Which is the point of taking it to a professional that it doesn’t get ruined?! I am really angry about it. I tried it on prior twice for alterations and it was perfect. After dry cleaning I didn’t put it on until the wedding. It was very frustrating trying to fix the cups to be acceptable in time for photos! That was just an extra stress that day I did NOT need!!! Definitely cannot recommend.

Very disappointed, I will not be back. My family has been using this location for years. In April I took in a garment and it was damaged during dry cleaning and is now not wearable. I notified the shop in April/early May when I discovered that it was damaged and was told that someone would contact me about it. I sent in photos of before and after's and never heard back from anyone. After months of chasing this issue with no response I was rudely yelled at and hung up on this morning by the Manager of this location. Additionally, they double charged me for another item that I had dry cleaned there and will not refund my money. Terrible customer service to say the least.. it's sad that they have gone downhill to the point of yelling at paying customers.

I used the Valley West Hy-Vee to have my wedding gown cleaned by Victoria Cleaners. I dropped off my dress in early September and was informed that it would it would take a few weeks. Since they had my contact information, I figured they would give me a call to let me know it was ready. Well, we all know what happens when you assume things… Anyways, I called the Victoria Cleaners Clive location today to inquire about the status of my dress, and the person I spoke with  said that they had dropped off my dress in mid-September.
A quick phone call would have been appreciated since I ended up paying almost $200 for this service. I spoke with the Hy-Vee manager when I picked up my dress about my experience, and he said that Hy-Vee does not contact individuals when their items are ready since this is a separate service from Hy-Vee. Needless to say, I will not be using this service in the future.

I used Victoria Cleaners 2 times to taper 2 pair of pants on 2 separate occasions literally using the same measurements from the last pair. I go to bring a third pair and without justification the price more than doubles. Safe to say I will not be going back. Not to mention the sleeves on one of my shirts were stretched out of shape.

Still in shock by the interaction and attitude from the employee that opened this Waukee store on Saturday, 3/7/2020. I went in to drop a suit off Saturday morning and was immediately hit with an attitude and obvious annoyance. After ignoring my friendly "good morning" and keeping it strictly business with "Have you been here before?" and other routine questions that she needed to ask, she barked that she didn't need the hangers or the bag (both were still from my previous visit to this location). I was very caught off guard by her tone and aggression with me  and frankly, didn't know how to respond, but I started taking the bag off for her as she instructed. However, I quickly I realized that I didn't know what I was supposed to do with it and stopped. It all could easily just be tossed or recycled at the store if they didn't need it, but I didn't have access to a trash can or recycling bin from behind the front counter. She then proceeded to ask me how to spell my last name again, obviously annoyed with something. After looking it up again, she told me defiantly, "You have NOT been to this location, store 1, before." (I had previously replied "yes" when she had asked if I had been there before) At this point, I was over the way she had treated me since the second I walked in. I should have just walked out. Instead, I guaranteed her that I had been to this location before - not once, twice, but multiple times. I live only a few blocks away and haven't taken my stuff anywhere else in over 5 years. She shot back angrily, "It will be ready on Monday after 5:30," turned her back, and walked away from me. Not sure I've ever witnessed a representative of a customer treat someone in such a way.

Experience exceptional laundry and dry cleaning services at Victoria Cleaners, where quality and timeliness meet exceptional customer care. Our dedicated team is committed to providing top-notch service, ensuring your garments are treated with the utmost care and attention to detail. Whether you're looking for a reliable spot to clean your everyday clothes or delicate items like designer jeans or suits, we've got you covered. Our goal is to make your experience with us nothing short of excellent, so you can trust us with your laundry needs and enjoy the convenience and peace of mind that comes with it.

They're always timely, great quality, and easy to work with. Out of the many places I've been to this is the first one that I believe that they couldn't do any better than they are.

This place is amazing. After reading really scary reviews from other local dry cleaners, I decided to drop off my designer jeans here. These are my favorite pair (and most expensive haha) pair of jeans. I just picked them up today, and I  not be happier with how they come out! If you’re worried about dropping off an expensive piece, don’t be, this is the place to bring your clothes! So happy I found them!

Very helpful staff! I needed a suit jacket and pants dry cleaned quickly, and after dropping off the items around 7 am, I got a text around 5 pm to let me know they were ready for pickup. They looked perfectly cleaned and the price was very reasonable. Same day pickup for dry cleaning was a life saver. Highly recommended place!

Shawn and staff are amazing to help out with us when we needed an item done on a pinch timeline! Super helpful, cordial, and willing to be flexible. Thank you thank you!!

I dropped off a suit in the morning and it was done in the afternoon. My grandson looked at it and said it is perfect! Prom night will be fun. It's his senior year. THANK YOU SO VERY MUCH!

At Executive Cleaners, we pride ourselves on providing top-notch service and care for your treasured garments. With a team of friendly and knowledgeable staff, including our dedicated manager Elaina, we strive to make every experience a positive one. From delicate hand-stitched items to everyday laundry, we're committed to delivering exceptional results. Our goal is to build long-lasting relationships with our customers, and we're grateful for the loyalty of clients like the many who have trusted us with their laundry needs for years.

Executive Cleaners

I brought in a hand stitched and painted comforter with a pet stain. I got a call from a woman who worked there and said she was familiar with this specific type of item. She recommended spot treating the stains, hand wash on gentle and hang dry. I trusted her and I got the comforter back the next day and it was beautiful. A week later my sick dog had another accident on the comforter. I brought it in and said to follow whatever that woman recommended again and wash, not dry clean. Four days later I called. They said it was out being dry cleaned and wouldn’t be done for two more weeks! I said I didn’t want it dry cleaned so get it back and I would take it the way it was. He called me back and said it was already done being dry cleaned. I went to get it and it was ruined. See the picture. The pillow shams were not dry cleaned. The circles on the shams and the comforter are supposed to be the golden color, NOT the gray/brown ugly color now. Completely ruined. I signed the waiver so they didn’t have to do anything. But still NO apology, just trying to justify it. Use this cleaner at your own peril!

Terrible cleaners and even worse customer "service".  Rely on their same day service at your own peril!  Take a time-stamped picture of you dropping off clothes before their 8:30 am cut-off for same day service because the manager will argue with you that you didn't bring them in until after 8:30 (we know we brought them in before because our child was checked-in to daycare before 8:30 after dropping off the clothes on the way)!

Even after you insist the manager check if the clothes are done she will tell you they are but they're at their central facility and they have no drivers so "tough luck".  Usually not the end of the world, but when you send a shirt in for same day service since you need it for a wedding the next day - it is a bit of an emergency.  The manager was completely unsympathetic when told the same thing and said "that's what it is, I don't know what to tell you." Then said that there is another customer coming and wouldn't discuss this further!  We couldn't believe we were talking to the manager of the location!  Like I said stay away at all costs!

Elaina (manager) is always helpful and friendly. I have never had a problem or bad experience at the Clive location. She is the reason my husband and I keep returning to this location even though it’s out of our way.

Absolute nightmare of a cleaners.  Avoid at all costs, unless you prefer to have your clothing items lost and then be treated incredibly rudely by the staff and management.  An awful company.  I regret bringing any clothes there.  AVOID.  AVOID.  AVOID

My husband and I have been bringing our clothes here for 6 years.   We have received nothing but top notch customer service, and the staff are always friendly.

Looking for a convenient and reliable place to take care of your laundry needs? Victoria Cleaners is here to help! With extended hours from Monday to Friday, and Saturday morning hours, you can easily fit a trip to the cleaners into your busy schedule. Plus, our wheelchair accessible facility ensures that everyone can take advantage of our services. We're committed to providing a clean and welcoming environment for all our customers, and we're always looking for ways to improve and better serve our community.

Dont ever go to this place. Its trash and horrible. They give you a different price when you drop of clothes for dry cleaning and once when you go to pickup your clothes you will be shocked with the final price. They charge you 3 times more that what they actually quoted while dropping off your clothes and they say this is what it should be charged for. They are here to loot people. Never going back!!!!

Poor customer service experience after being overcharged.

Experience the best in laundry and dry cleaning services at Crown Cleaners, where quality and customer satisfaction are top priority. With a 4.4-star rating and a reputation for excellent service, you can trust us to take care of your delicate garments and everyday laundry needs. From dress shirts to suits and alterations, our team is dedicated to providing a cheerful and professional experience that will leave you feeling thrilled with the results.

Crown Cleaners

Had used Crown Cleaners for years for my dress shirts. I decided to try them for my dry cleaning needs after they switched from using PERC to another dry cleaning method.  They do an equally great job dry cleaning.  Clothes look great and none of that chemical smell associated with PERC.  Would recommend them highly.

I had spilled red wine on a white portion of my dress and brought it here to be professionally cleaned. I picked it up and it looked like they hadn’t even touched the dress. $20 later it was in the exact same condition, not a shade lighter (I regret not taking a before photo to prove it). I spent $3 on stain remover from Target and it worked so much better. Lesson learned.

ABOVE AND BEYOND!!!!  First time client…and I am so thrilled with the cheerful staff, the quality of their services, and their quick turn around to get my item back to me!  If I could give them 100 stars I surely would today!!!

I had 1 suit, 3 button up shirts, 3 nice shirts with my suit and 2 pants pressed. I got them back in 48 hours in great shape for 40 bucks. I am pretty happy with the quick/friendly service and will use them again in the future. It was definitely worth my time instead of ironing.

Best cleaners we’ve found in DSM! Better care and cleaning than Victoria. Nice job with alterations too.

At Victoria Cleaners, we strive to provide a convenient and reliable laundry experience for our community. Our wheelchair accessible facility is designed to accommodate all our customers, ensuring everyone can take advantage of our services. We understand the importance of taking care of your belongings and are committed to improving our services to meet your needs. We invite you to give us another chance to show you our dedication to quality and customer satisfaction.

Horrible service! I paid almost $50 for my two nice jackets to get cleaned and they came out in horrible condition. The fabric was flatten because they dried it wrong and they lost their thickness and fluffiness

Please update your posted hours. On your door in 2 locations you list Saturday hours as 8am-2pm. You were closed at 145pm when I came to get my order.

They were absolutely exceptional! I needed to get a small button fixed and they did that with no charge! They absolutely made my day! The woman working there was so kind and really helpful. I will definitely be coming back.

Very disappointed! No stains got removed and the person at the counter had the excuse that now that I have been charged, there cannot be any refund!!

Alicia is wonderful. She has let me know the specifica on how the dry cleaning works.

In response to Abdul -- I have been frequenting this location for over 3 years now and the "Joe" you are referring to left this company before I began coming to Executive Cleaners. I know the current manager at the Urbandale store has never laundered a sweater/pullover shirt of mine unless the garment specifically says "Do Not Dry Clean." She is very attentive and genuinely listens to customer requests. Unfortunately, there are people that bring in clothing that was previously damaged elsewhere and try to get the items replaced or want store credit, etc. I'm not insinuating that you were, I'm just trying to convey that procedures and staffing have changed from several years ago, and this review is really no longer relevant. In my experience since 2019, if there is ever a question or concern, I have found it is appropriately addressed and resolved at this specific location.

Experience the best in dry cleaning and laundry services at Crown Cleaners. Our friendly and efficient staff are dedicated to providing top-notch service, ensuring your clothes come back clean, fresh, and perfectly pressed. With a focus on quality and attention to detail, we strive to exceed your expectations and make your visit a pleasant one. Whether you need dry cleaning, alterations, or just a quick wash and fold, we've got you covered.

They ruined my $1200 shirt, which I had worn only once, and they also ruined a second $200 shirt, which was only worn once. This is unacceptable. I explicitly told the lady at the counter to please be very careful, but she was rude and dismissive.

Perhaps it’s easy to drop off cleaning in hope you get all your wardrobe back and normally missing pieces has not been a problem. The stars were not aligned on that day for one of my favorite jackets. Patience is a virtue! Still waiting for that misplaced jacket. Oh where can it be?

Crown cleaners on SW9th St in Des Moines was such a great experience.  The customer service lady was professional, efficient and knowledgeable.  I dropped two jackets off to have sew on patches.  The workmanship was outstanding and I’m so glad I chose this location.  I won’t hesitate to use Crown cleaners for dry cleaning and alterations.  Keep up the great job!!

Jeffrey McKern

I’ve been using this dry cleaner for a few months now, and they always do a great job! My clothes come back clean, fresh, and perfectly pressed. The staff is super friendly and efficient, and I’ve never had any issues with lost or damaged items. Turnaround time is quick, and the prices are AMAZING. Definitely my go-to spot for dry cleaning!

I am extremely pleased with the super prompt alterations and quality of completed pant alterations. Quoted 2,weeks it was completed in 4 days!
I can highly recommend Crown for all your dry cleaning and alteration needs. Their Ankeny location has provided many years of top quality care for my family.
Bill

I had a suit that needed to be picked up on Saturday before noon and I needed it for Monday morning. We got busy with family activities and it was past noon- I called in and the friendly employee answered who had helped me the day before and said she would be willing to wait a little longer so I could come pick up my suit. I will be a customer from now on.

If you like getting your dry cleaning late, separated into 3 orders so you have to come back multiple times for your dry cleaning you should go here. Even better they "lost" my favorite shirt. The place is also filthy. Try asking for a manager to contact, not going to happen. No idea when dry cleaning became such a difficult task. Try just a little bit Victoria on 50th, you'd be surprised how far it will take you.

The Company has been around for a long time and I have been a customer for years… If you are expecting a good customer service experience (or even a friendly smile) Stay away from their location at 50th and Mill Civic Parkway. It’s gone from bad to worse… I’m taking my cleaning elsewhere.

So at the beginning of August 2021 I took my wedding dress to get cleaned and boxed to Victoria Cleaners and was told it will take about a month. A month rolls around I called them and asked about my dress and they said they didn’t have it back yet. I’ve called them multiple times and nobody really knew anything. I called them today 10/22/21 because I still DON’T have my dress back and come to find out MY DRESS WENT HOME WITH A DIFFERENT LADY! Thankfully the lady brought my dress back to the store because it wasn’t hers but now I have to wait even longer for them to send it back to Minnesota to reseal it. I’m beyond frustrated and will never recommend them to anyone.

Stopped in here to pick up my clothes and the whole place smelled like cigarette smoke.  Not like someone just came in from smoking.  Full on the employee was smoking somewhere in the building, and its not a big building. She had her pack sitting on the counter. I am glad the clothes I just paid to get cleaned did not smell like smoke, but I am in the market for a new dry cleaner. I know it is cold out, but I am very disappointed.

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