Experience the best in laundry care at Pride Cleaners, where exceptional customer service and top-notch cleaning meet. Our friendly and professional team is dedicated to providing you with a seamless and satisfying experience, ensuring your garments are treated with the utmost care. From the moment you step in, you'll be greeted with a warm smile and a commitment to quality that's hard to find elsewhere. With a focus on efficiency, reliability, and attention to detail, we're the perfect choice for all your laundry needs.

Pride Cleaners - Roeland Park

Great customer service. I went to the location on Johnson Drive, as it is close to my job. Marie, the associate who assisted me was amazing. Very professional, pleasant, personable, and kind. The location was very clean and smelled so good. My regular cleaners is going through some changes, and this Pride location is my back up. Very pleased, and I will continue to use the Pride Cleaners on Johnson Drive in Roeland Park, KS. ABH-Raytown, MO

I really appreciate the friendly service and how fast they did my order too! Will be going back for anything else I need cleaned. Thank You! 😊

Very organized, professional, and polite.  Received laundry as promised.  Value in line with industry standards.

I picked up my shirts and the Lady behind the counter was above and beyond your standard service and my shirts where perfect
Thanks KU

Customers Beware! Pride Cleaners ruined a very nice dress shirt by over treating it, even though no treatment was requested. One of their cleaners was very overzealous in treating the shirt and caused damage that is not fixable. My issue is that the shirt was damaged when there was no reason to treat it.

The reason for the one star review is the nonsense excuses by the manager when I brought this to their attention.

Bonnie, The manager, claim the shirt was not treated, even though the shirt had a tag that says special attention. Her response was that they don’t treat all 10,000 shirts they receive each day, which is fairly obvious and not relevant to this issue. She then claimed the shirt was six years old, but if you look at the records it had only been cleaned a handful of times over the last couple of years. The shirt was only worn for special occasions and not worn often. There is virtually no wear on the rest of the shirt.

Complaint what the BBB is being filed as well. We will let a neutral party decide.

I understand that things happen and mistakes are made. The aggravating circumstance is the nonsense response received from this company. It’s frankly ridiculous.

I don’t want anything for free, but an apology would’ve gone pretty far. Cockamamie snarky answers are what I received. It’s unfortunate as I have been a long time customer, but no more.

Experience the epitome of convenience and exceptional service at Pride Cleaners - Broadmoor, where a team of dedicated professionals await to cater to your laundry needs. With a stellar rating of 4.6 stars from over 150 reviews, this esteemed establishment has earned a reputation for delivering top-notch results, from delicate dry cleaning to meticulous alterations. The friendly and polite staff are always ready to lend a helping hand, ensuring a seamless and satisfying experience for each and every customer.

Pride Cleaners - Broadmoor

I brought in a hood to sew on fur, provided all materials but the black thread, so the  fur, zipper, black nylon and buttons. It was kept for 4 months and now it is all wrong even though I brought her an exact example from a very expensive coat to just copy. No zipper, no ruffle on the fur, snaps coming off on the way home. I will not be using them again and now I will need to take it somewhere else to correct the major screw up, which likely ruined the hood and wasted a lot of time and money I already paid for real fur and other materials....horrible experience with a ridiculous amount of time on the job...

Good! We pulled up and waited, then walked inside to drop off, and the same when we picked up! I'm not sure if the car service is for customers or something else. We were a bit confused after waiting for a while and the only customers present! The clothes came back more expensive than I anticipated! A dress and suit with a shirt was $70. Older drive thru building, but convenient location! Numerous businesses are all around! The employee wasn't very friendly during drop-off, but she was much nicer when picking up! We chalked it up as a bad day for her! It happens!

Cowboy starched my jeans they look great and the young lady at the counter was very professional and polite!  Will definitely be back!

Friendly quick service. Did a great job on some odd pieces (2 Santa hats and some Xmas pillows). Recommend the Mission location.

Had 3 comforters cleaned. The young lady gave me a discount for senior citizens. She was very personable. And she had me give her my email address for coupons. Never had to get out of my car. No one had ever told me how to get coupons and I’m a regular customer.

Experience the best in laundry and dry cleaning services at Pride Cleaners - Fairway. Our friendly and helpful staff are dedicated to providing you with a stress-free experience, ensuring your clothes are cleaned and cared for with the utmost attention to detail. With a strong focus on customer satisfaction, we strive to make every visit a pleasant one, whether you're dropping off your dry cleaning or doing your laundry. Our goal is to make you feel like you're part of the family, and we're committed to building long-lasting relationships with our customers.

Pride Cleaners - Fairway

I really love this location the manager Kaci is so amazing a nice. She always helps me right away if I have issues and gets them resolved. I've been coming to this location for years. I hope the owner knows how lucky they are to have her. As for the cleaning Pride is top notch and if something isn't done well they will redo it free of charge.

They claimed to have lost my suit and didn’t care one bit about tracking it down. I had a job interview coming up so I tried check in on the situation a couple times by phone but no one answered. I went into the store a couple times since they didn’t pick up and finally after 3 trips to the store, they let me look at the clothing rack myself. Lo and behold my suit was there the whole time. The workers continuously implied that I must have been mistaken about dropping it off in the first place.

I had a fantastic time picking up my dry cleaning. (I’ve never said THAT before.) I think I gave my own phone number incorrectly and the wonderful lady helping me was STILL able to find my suit and the suit itself was like new. Some of the best customer service I’ve had in my life. This is my new dry cleaner for sure.

Thank heavens, Pride finally got it right, twice actually! For way too long I've been asking for my linen blouses to be finished with starch, like is done for the men's. Twice now, they've been starched perfectly! & it was half the price of the dry cleaning that was always done in past! Happy customer, Anne M.

Very pleasant staff, on time pick up and clothing looked great!

Welcome to Pride Cleaners, where convenience meets quality and friendly service. As a trusted laundry and dry cleaning destination, we pride ourselves on making the experience easy and hassle-free for our customers. From our organized and professional drop-off process to our quick turnaround times, we strive to provide the best service possible. Our team is dedicated to ensuring your garments are cleaned to perfection, and our state-of-the-art facilities are designed to make your visit comfortable and efficient. Whether you're a busy professional or a local resident, we invite you to experience the Pride Cleaners difference.

Pride Cleaners - Prairie Village

Organized and professional. First time customer and drop off was a breeze since I had already signed up with the app. I received a message that the laundry service was completed early. I responded that I’ll be there in 10 minutes. My order was on the counter ready to go. Responsible pricing!

I had 4 pieces dry cleaned, a chiffon blouse, a skirt, a vest, and a long dress. I dropped off my items on Friday and they were ready the next day.

The dry cleaners I use to do business with has closed along with others in the Waldo area. Pride's in Prairie Village is close, professional and short turn around from drop off to pick up. Courteous and helpful staff. Good experience.  Dr

I enjoyed my experience at Pride Cleaners.
My weighted blanket was returned to me on time and it was very nicely done. Also the people there were very nice and friendly.

Friendly service at the drive through.  Quality of laundry and dry cleaning is high.  Hand press on dry cleaning!! You are willingly and cheerfully treated as a customer.  I think they also have dog treats.

Experience the convenience and care of Rainbow Cleaners, where your garments are treated with attention and precision. With a wide range of services and a focus on excellent customer care, you can trust that your clothes will be cleaned and pressed to perfection. From everyday laundry to delicate items, our team is dedicated to providing a stress-free experience that fits your busy schedule.

Rainbow Cleaners

New to this cleaners… about 6 mo. And so far been doing a phenomenal job with care of my clothes & comforter’s. Great turnaround time, Comparably priced, great hours and counter service is excellent! Great Westwood/Fairway gem…

They ironed a stain into my jacket without noteing it(after I had mentioned it).    I pointed it out again and they promised they could remove the stain, after returning the following day I was told “we can’t guarantee stains are removed” I was charged full price for ruining my jacket.

Update: they brought me back a third time and made it right, out a lot of time but appreciate the follow through

So sorry to hear of the passing of the owner. Nice man, RIP

Less than one star!!
I dropped a shirt off here to have it cleaned and pressed and they lost it.  When I came back to get it the owner of the business told me he lost it and he didn't care. Didn't care how much I spent on it wasn't gonna give me my money back for it. He had the nerve to yell at me . Customer service is on a downhill slide I swear.   I know we don't have a lot of options in Kansas City, but please take your clothes somewhere else or you might not even get them back!!

I forgot that the suit I planned on wearing to a wedding had a stain. Took it to Rainbow Cleaners to see if they could remove it same day. The owner informed me that nobody was working today and he was just taking orders. However when he found out it was for a wedding he cleaned and removed the stain himself! Greatly appreciate the extra effort!!

Experience the best in laundry and dry cleaning services at Pride Cleaners - Brookside, where exceptional customer service and top-notch quality come together. Our friendly and gracious staff, like Jenny, are always ready to help with a smile, making your visit a pleasant one. From delicate garments to everyday laundry, we take pride in our work, ensuring your items are cleaned and pressed to perfection. With a focus on customer satisfaction, we strive to provide a welcoming environment that makes you feel at home.

Pride Cleaners - Brookside

My 5-star review is specifically for the front desk customer service consistently provided by Jenny. She is always willing to help and is incredibly friendly and gracious to customers. Even though I had a complaint related to a totally separate issue, I will continue to patronize this location because of her outstanding service.

Showed up a few minutes before closing. Door locked. As I was getting in my car, the person came out. I asked if I could drop off. "No." Fair enough. Could I get a bag since we never got ours back back the last time we dropped off using it. They shrugged and said, "yeah, you could do that Monday" and walked away. Ok. Will look at new dry cleaners on Monday.

We have been customers for 4+ years at your Brookside location and today I received the worst customer service I've seen in a long time.  Today, (10/29) I arrived at 6:00 on the dot.  The young lady that was working shook her head at me and said no.  She then proceeded to be out the front door to her car, which was parked in the very best location (first parking spot) for your customers to park.  She was in her car and leaving before it even struck 6:01.  I expressed my frustration with the level of customer service and she proceeded to mouth back something and drive off.  I could understand if it was after 6:00, but it was not.  I am a business owner, and I know I would want to know if this was how my customers were being treated.

Great service, excellent job on my pea coat that I haven’t worn in years. Looks brand new! All for a very reasonable price, too!

Greeted with a smile, left with a smile!!!
Service was amazing, and garment ( pants)
was pressed to perfection!! Give the young
lady who works there a raised, I am sure she deserves a higher Wage!!!

At Pride Cleaners, we strive to provide a welcoming and convenient experience for all our customers. Our friendly staff are dedicated to ensuring your cleaning needs are met with care and attention to detail. From delicate garments to bulk laundry, we've got you covered. With a focus on excellent service and a commitment to quality, we're proud to be a part of the community. Come and experience the Pride Cleaners difference for yourself!

Pride Cleaners - Main St

I have met two members of the staff & both were very welcoming and provided excellent service. I am pleased with the job on my coat, jacket & vest. I am happy to have Pride in my neighborhood.

Highly DO NOT recommend. They do not care about customer service. This is just 1 example of my shirts they have ruined, not told me about it, did a poor attempt of fixing it with the wrong color button and threads all over the place. I will be going somewhere else from now on.

The club represents a good value if you do lots of cleaning.  The owner is a bit of a nut job.  He lost my son’s shirt, blamed us, refused to replace, only to have a store call several months later stating the shirt was accidentally sent there.  The Main St employees are nice and accommodating.

Lady hung up on me twice and was extremely rude on the phone. Could have done a good amount of business with me but I will take my business elsewhere. Good riddance. Hire better staff

I dropped off a duvet comforter with its cover, without separating the two pieces. When I returned to pick up my items, I didn’t initially realize that only the cover had been returned to me.

Shortly after, I was hospitalized for over a month. Once I returned home and began my recovery, I needed my heavy comforter and realized it was missing. I called the cleaners, and the Latina woman who answered told me they had a white down duvet comforter that had been left behind. She then added that next time, I should let them know if I’m dropping off two pieces. That caught me off guard — I didn’t understand why the burden of that detail was placed entirely on me. Shouldn’t you double check what you’re receiving at the time of drop off?

No one asked any clarifying questions when I dropped my items off — just my phone number. There were no forms, no inventory check — nothing. Even if I didn’t explicitly say it was two pieces, I would expect a professional cleaners to recognize and document that upon inspection — and process accordingly.

When I came back to pick up the comforter, the same woman repeated her point about needing to clarify next time, and added that she was “thankful” it didn’t get lost. At no point did I receive an apology — only blame and a vague “lesson” in how to prevent this from happening again — as if it’s my primary responsibility. As a customer, that didn’t sit right with me. Suggestions are fine. But accountability and an apology should come first.

She even mentioned that the “boys” working there don’t always catch onto things like they should — which, to me, sounds like an opportunity for better training or a sign that more qualified staff may be needed. Either way, it’s not something a paying customer should be blamed for.

I’ve used your cleaners once or twice before and never had an issue, so I’m not sure why this time was so different. But based on how this situation was handled — and how casually your staff shifted blame rather than taking ownership — I won’t be returning. A professional team, especially leadership, should be trained to handle these situations with grace, accountability, and basic customer service. Unfortunately, that wasn’t my experience. All she wanted to do is teach me a lesson. Redirect that lesson towards your staff — not a customer.

You could’ve had a loyal customer in me. But after this, I can’t recommend your business to others.

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