Experience the convenience and cleanliness of Highlander Cleaners, a modern laundry facility dedicated to providing exceptional service. With a wide range of washers and dryers, including large capacity machines, you can tackle even the biggest laundry loads with ease. Our friendly staff are always happy to lend a helping hand, ensuring that your visit is stress-free and efficient. Whether you're a first-time user or a regular customer, you'll appreciate the bright and clean environment that makes doing laundry a breeze.

Highlander Cleaners

Title: Retaliation and False Accusations After I Complained About a Damaged Item
I am writing this review to warn other potential customers about my deeply disturbing and unprofessional experience with Highlander Cleaners.
It started simple: my T-shirt was returned with bleach spots all over it. I emailed the company twice with pictures to complain. When I didn't hear back, I called to follow up.
The man I was transferred to (who I later learned was the President, Jay Heisey) was immediately hostile. Instead of addressing my damaged shirt, he told me he was "putting my account on hold" and "stopping business with me."
To justify this, he made two shocking and completely false accusations:
1. He claimed a previous order of mine had "bugs and human feces" in it.
2. He claimed "I don’t think you could afford our service" because I had previously called to coordinate payment timings.
Let me be 100% clear: these are defamatory lies. I have never sent in clothing in that condition. This "issue" was NEVER mentioned to me before. It was only brought up after I filed a complaint. This was obvious retaliation. For years, I always called ahead if I needed to coordinate a payment, and the other staff members were always professional and said "okay." It was never an issue.
UPDATE: The President, Jay Heisey, responded to my formal complaint by doubling down on these lies. He claimed my laundry was often in "poor condition" with "mildew" and "bio-contamination." This is a complete fabrication to justify his unprofessional behavior. If this were true, why was I only told after I complained?
He also tried to intimidate me by falsely accusing me of recording our phone call. This is another lie. I asked his company to check their call recordings, assuming a professional business monitors for quality.
I was a customer who just wanted a resolution for a damaged T-shirt. In response, the president of the company attacked my character with disgusting lies and terminated my service. I am sorry for posting this review late, but I want everyone to be warned. If they make a mistake, this is how they might treat you.

Today was the first time I've ever used a laundromat. To be honest, I was very intimidated by all the machines and how they worked. I was greeted by Amy who was so kind enough to show me how the machines operated and which ones would be more beneficial for the size of my laundry basket. As someone who also works in customer service, Amy's customer service skills were remarkable and I will definitely be returning back. Thank you very much Amy and Highland Cleaners!

Based on a timely response, and the promise to do better, I have changed a two star to a four-star review. Thank you for listening.

Previous review:
Today I pulled in to the dry cleaning center in Mount Joy. I knew I was running close on time, but was relieved when I looked at my watch it was 2 minutes till 2:00. The sign on the door said open. I brought with me $150 worth of alterations to be done. All pre-measured, simple hems in trousers. I was greeted with a smile, and the news that they are closed. I said the sign says you're open. She said I'm sorry we're closed. I looked at my smartwatch, which is hooked up to my smartphone, that is hooked up to the atomic clock which is always correct, and it was 159 p.m. as a retired restaurant manager of 45 years, I learned one thing at closing time.
The customer's clock is always right.
Passing up $150 for a couple of extra minutes didn't seem like the right call.

I hate writing poor reviews but this place gave me no choice.  I went to pick up my dry cleaning last week and parked a minute before they should have been closed.  The open sign was shut off and the door was locked.  I could see employee at the front counter so I knocked and told her I needed my sport coat for a funeral for the following day.  She repeatedly told me they were closed and to come back the following day.  I called customer service, left a message about the situation and it's been 5 days and zero acknowledgement from them.

Stopped to do a large load of laundry early in the morning.  Shop was very clean and bright.  Nice variety of washers and dryers.  Needed a larger washer. There were 3 different sizes of large washers and didn't have to wait for one.
Will definitely visit again when I have large items to wash and want a nice clean place to do my wash.

Experience the best in laundry and dry cleaning services at Silver Spring Dry Cleaners, where our friendly and professional team is dedicated to providing top-notch care for your garments. With a strong commitment to customer satisfaction, we take pride in our efficient and respectful service, ensuring that you leave our facility feeling valued and impressed. Whether you're looking for a reliable spot to clean your everyday items or delicate pieces, we're here to help. Our wheelchair-accessible location is designed to accommodate all customers, making it easy for everyone to take advantage of our excellent services.

Silver Spring Dry Cleaners

I like supporting small local shops. Clerk was friendly. A week to clean a suit, didn't matter since I wasn't in a hurry. Cost was a surprise, $23! Yorgey's price is $15 and back much sooner. Zips would be $3.50. Very limited hours, out of the way location, slow turnaround, and high prices. Won't be getting more of my business.

Awesome team at Silver Spring!   Dropped my stuff off and he remembered my name after the first time.   Great and I mean great service at a very reasonable price!!!

Beware of under quoting and over charging! I dropped on my leather vest with 6 patches having all straight edges. The lady said it would be a few dollars per patch. I was expecting the bill to be about $25 at the most according to her quote. The bill came back at $59! I called around and leather places would have charged $35 at the highest. 1 large $15, 3 3x4 @ $10 and 2 2x3 @ $7. He sewed right through the liner, there were no pockets in the way. All patches were straight edges.
The lady clearly did not care about my complaint for being over charged and blew me off. She told me the owner would not be reasonable and that I would have to pay to get my vest back.

Took several items in to be cleaned before our vacation. Dave and Mark were amazing. They were kind, efficient and professional. Will definitely use them in the future. Thank you for the prompt and friendly service.

I have gotten different work done here on multiple occasions and have found that every time I walk out of here, I am satisfied. The owner and staff are extremely friendly and respectful. I have returned to them every time I need something done and will continue to do so.

Great work there! Price is reasonable, too. I was glad that I had my work done there. Definitely will go back again! This was to take off an I'm embroidery patch. And they did a great job.

I find that I have rather low expectations of businesses these days. However, I was blown away by Highlander Cleaners. I needed to have a gown hemmed and a spot cleaned. (They had to dry clean the whole dress) I brought it in on Thursday and picked it up 1 day later. The hem was perfect, the spot gone. I had called after dropping off the dress initially to clarify where the spot was and when I went to pick up the dress, here was a note attached to the garment detailing the area that needed extra help. GREAT customer service! A+ experience. So appreciated!

Tracy at the Elizabethtown location is amazing. She was professional and personally worked on my clothing to fix an issue. She gets things done and is reliable. Definitely would recommend going to her for all your dry cleaning needs!

This place was amazing! I needed dress alterations for a wedding a they got it done so quick and for such a reasonable price. Will definitely use them again!!

I dropped two pair of jeans, and a pair of dress slacks to be mended / zippers replaced or repaired. I will be better able to give a review once I pick those items up.  Received text message that items were ready for pick up.
Work was well done.  Replaced zipper was better than the original.

Experience the best in dry cleaning at Shaub's Dry Cleaning, where our expert staff and state-of-the-art facilities come together to provide you with exceptional results. Our customers rave about our quick turnaround times, superb pricing, and ability to make even the toughest stains disappear. From delicate wool sweaters to heavily soiled curtains and suits, we've got you covered. Our goal is to provide a quality experience that leaves you feeling confident and satisfied with the look and feel of your freshly cleaned garments.

Shaub's Dry Cleaning

My favorite dry cleaners, I even go out of my way 20 minutes to come here, quick turn around and always makes my wool sweaters and coats looking beautiful. Thank you!

Very professional staff and superb pricing ! Will gladly go back for services. my curtains came out new! Thank you!

I don’t know what you guys did but my pilot shirts look better than new! Thank you!

Brought a couple pair of pants here that I had gotten paint all over. I had already washed and dried these pants, too, so that paint was set in the fabric.  They got almost all of the paint out.

Everyone has got "a guy" for whatever you need done...Shaub just became my dry cleaner "guy."

Good, quality experience for us.
Bigger pieces and suits cost $20-30 and 4-5 days but worth the results!

Thank you for the good service!
Will be back.

Brighton Cleaners is a trusted and conveniently located laundry service that has been serving the local community for years. With a friendly and welcoming atmosphere, their team is dedicated to providing high-quality cleaning services that meet the needs of their customers. From everyday laundry to delicate dry cleaning, Brighton Cleaners strives to deliver exceptional results and excellent customer service. Whether you're a long-time resident or just visiting, their team is ready to help you look your best.

Brighton Cleaners

I have been going to Brighton Cleaners for many years and I’m very pleased with their work and Sara is so sweet and friendly.  I moved away and still go to Brighten Cleaners.  I trust that they do a great job.

I wouldn’t even give one star. I have never had a particularly good experience from Brighton Cleaners  but have continued to use them from time to time only out of sheer convenience to my hone. No more -it took three times to be burned but  I’ve finally learned my lesson. Offering multiple chances to do good work does not matter with this dry cleaner. They are a few notches  below poor. This afternoon and the last last two prior times  I picked up my garments for dry cleaning came back with the same dirt (This time it was only mud on my pants from playing golf). They refused to do my pants over yet still charged me and would not take a debit card to boot. (Nothing posted about this policy).

The “stains” were not permanent as I took my previous “cleaned “ cloths by them still in the bag  to another dry cleaner and they were able clean them as expected, without issue. Brighton also does a lousy job with my husband’s  shirts-  how difficult can it be to launder and press a man’s shirt properly??

Do yourself a favor and do not go to Brighton Cleaners. They are simply the worst you will ever encounter.

Major language barrier. Took a dress in to be pressed/ steamed and they preserved it and charges $200! When I told them it was not what we asked to be done it was basically too bad this has been done and you must pay for it.

My mom just took a dress in to be cleaned and when she went to pick it up the woman said her husband put dress in as wrong style and wanted to charge us close to $10 more than what our pick up slip stated.

This business is run by a Korean lady and her husband and they are very nice but if they are going to run a business they need to be able to communicate with their customers so correct job gets done and you can’t charge more than what was promised….

Beware! I had been a loyal, and I thought, a valued customer since Brighton Cleaners first opened, taking all my dry cleaning and laundry there with never a complaint.  I was shocked then when I went to drop off some shirts after the New Year they rudely refused to take them after I had stood in line behind two other customers picking up and dropping off laundry.  Their stated reason?  Apparently, I have too many shirts! Notwithstanding that I'm a white-collar guy and typically go through 5 dress shirts plus assorted casual shirts a week, as far as Brighton cleaners are concerned, I didn't dry clean my suits enough for them to value me as a customer.  What can I say, I rarely wear the same suit twice in a week. I must have too many suits in my wardrobe for Brighton Cleaners!  Yorgey's Dry Cleaners is happy to have my business, and they are doing a great job on all my cleaning; shirts, suits, sport coats, dress pants, sweaters, etc..  As a result, I can wholeheartedly recommend Yorgey's. Good riddance Brighton Cleaners.

I came to Brighton Cleaners for the first time this morning as I'm visiting family and from out of town. For one shirt, they wanted to charge me 7.75 and when I asked why it was so expensive, they said it was because it was a plus-size shirt. The majority of my clothes are dry clean only, so I have a lot of experience with different cleaners and I have never experienced being charged more based on size. Went right up the road to Kissel Cleaners and was a much better experience (and price!). Steer clear of this place.

Experience the ultimate in convenience and quality at ZIPS Cleaners, your neighborhood's go-to destination for all your laundry and dry cleaning needs. With a 5-star rating and a reputation for exceptional service, you can trust that your garments are in good hands. From delicate wedding dresses to everyday attire, the friendly and professional staff at ZIPS Cleaners are dedicated to providing top-notch care and attention to detail. Plus, with extended hours to fit your busy schedule, you can drop off and pick up your cleaning at a time that suits you.

ZIPS Cleaners

They did a wonderful job with cleaning my wedding dress and my husband’s suit. They were timely and professional. Would highly recommend getting your dry cleaning needs done here

The lady was very polite and so kind.
She acknowledges who you are and what type of service you will need
I will recommend this business to everyone in the community

Happy that they opened a location in Lancaster. It’s convenient to my office, and the hours are great. Employees are super friendly. It’s been hard to find dry cleaners that are open decent hours for people that work corporate jobs: they do a good job and reasonably priced.

They went above and beyond hemming a dress for me. They got me in right away and got the job done so quickly! I’m so impressed by the quality and friendly service. Will definitely return.

I’ve been using Zips for over 5 years and am very happy with their services!  Friendly staff, quality work.. great price!

At Yorgey's, we're dedicated to providing a convenient and reliable laundry experience. Our friendly staff are here to help you with all your laundry needs, from everyday washing to delicate dry cleaning. With a focus on customer satisfaction, we strive to make your experience with us as smooth and hassle-free as possible. Whether you're looking for a quick wash and fold or a more specialized cleaning service, we're here to help. Our goal is to make Yorgey's your go-to destination for all your laundry needs, and we're always looking for ways to improve and better serve our community.

Yorgey's

I had an incredibly disappointing experience with this service. This is the second time I’ve trusted them with my blazers, hoping the first incident was just a coincidence. They failed to clean my white blazer properly, and the wine stains remained. It looked like they washed it with dark clothes because it no longer looks white, and the fabric doesn’t feel the same either. I also brought another blazer to them and asked them to remove the stains from inside the cuff, but they were unable to do so. It seems like they didn’t do anything at all. This will be the last time I use their services.

I dropped off 4 items and was told that I could pick them up 2 weeks later. After 2 weeks I went to pick them up, but only 3 items were finished. I took them home and I am still waiting for the fourth item.

I brought in three blazers on a Thursday. They said they would be ready Monday. I didn't go to pick them up until the following Monday so a week after they should have been done. They could only find two of my three blazers. They said they couldn't find my "raincoat" but I told them it was a blazer. They had not called to say they couldn't find it. They claimed the two blazers that they didn't lose were "light jackets" because they didn't have shoulder pads. Rather than argue 80's fashion vis 2024, I paid outerwear prices for those two blazers just to get them home (only a dollar or so higher than blazers cost). They said they would call me when they found my raincoat. I reminded them it is not a raincoat and if they are looking for a raincoat they will never find my blazer. I called them a few days later and they said they found it but didn't call me because they lost my number. They described a raincoat. I gave them my phone number which should have also been in their system, and reminded them it was a blazer. No hood no belt, not a raincoat. They said they would keep looking and call me. Few days later I stop in with a photo of the blazer. They say they didn't call because they once again lost my phone number. And they still can't find my raincoat. I remind them they should not be looking for a raincoat. They finally found my blazer about 6 weeks after they lost it.

If you value your time, you should NOT use this establishment. I decided to use this dry cleaner to preserve my wedding dress based on several friends suggestions. I should have read the reviews first though, because the service and quality of customer care was horrid. I dropped my dress off the beginning of November and  was told it would be done 11/29 and I would be called. The manager herself checked me in. I didn’t hear from anyone so by mid December I decided to call. Upon calling, I was told I had the wrong establishment because they didn’t have any indication I had dropped my dress off and my name wasn’t in the system. It took about 2 weeks to find my dress, which the manager had misplaced and lost the tags for. During this process, I was told I would need to bring in pictures and the make/size of the dress in order for it to be found. Fortunately they found it-she had mixed up my first and last name. I finally came in right before Christmas to pick up my dress and it was not even preserved yet. I was being charged for alterations, cleaning and preservation when the preservation hadn’t even been done. I was told it would be finished that day. I came back the next week and it still wasn’t done. I immediately called the following day and requested to speak to the manager to finish preserving  my dress and possibly receive a discount since the entire fiasco was becoming a bit ridiculous. I was told she was ‘out’ and she would call me later in the day. I did not receive a call so I went into the establishment again the following day and the dress was still not preserved. The manager was there and extremely short and rude when I inquired why my dress was still not preserved. She provided serval unprofessional excuses and did not even apologize for the lack of attention or service I received. I did get a small discount, but certainly not enough of a discount to make me feel as though my business was of value. I highly do NOT recommend using this dry cleaner location for any services. I wasted about 8 weeks trying to have my wedding gown preserved. I was appalled at the lack of concern for customer service and the incompetence that was displayed during my interactions with the business.

I've been using Yorgey's for a while now. There are some things to like, and others that could be improved on.

One is the length of time it takes to get clothes back. This definitely isn't a place for overnight service. On the other hand the people here are nice, and things are generally ready on time.

I'd recommend anyone looking for a quality dry cleaners.

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