Executive Cleaners is a convenient and reliable laundry service that has been serving the community for years. With a dedicated team and a focus on professional cleaning, they are a great option for those who need their clothes cleaned with care. Although some customers have reported mixed experiences, many have praised the quality of their work, particularly with alterations and tailoring. Whether you're a busy professional or just need a trusted cleaner, Executive Cleaners is worth considering. With wheelchair accessibility and a range of services, they strive to provide a welcoming experience for all customers.

Executive Cleaners

Dunkin'

Panera Bread

McDonald's

Wawa

I have been using their services for 5 years. I am a realtor, so I am using my office clothes often and need them to be professionally cleaned. I have also had multiple outfits tailored, including a dress to wear in Paris. It came out perfectly! I love their efficiency and attention to detail. The owner is lovely, and is always kind and professional. My suits and my husband's come out well pressed and clean!

My wife and I had an absolutely horrible experience at this cleaner/alterations place. We bought a vest and tie set from Amazon for our wedding and just needed the vest hemmed — something simple that should’ve been no problem. My wife dropped it off on 10/22, and the receipt clearly said pick up on 11/5 before 5pm.

On 11/5, I called right before heading there from work to let the lady know I’d be there around 5:09pm. She immediately said “no, pick up tomorrow.” I explained that we were leaving for Virginia the next morning for our wedding and wouldn’t be back until the following week. She started yelling over me, saying to bring the receipt in.

When I got there, I handed her our receipt that clearly said “pick up Wednesday before 5pm.” She handed me back a different one that said Thursday — clearly changed. I told her we needed it for our wedding this weekend, and that she’d had two weeks to do a very simple hem. Instead of apologizing, she just kept insisting it would be ready Thursday.

Then she goes in the back, grabs the vest — completely untouched — hangs it up, and hands it back to me saying she couldn’t do it today. I took it and left.

As I was getting into my car, she chased me outside, grabbed my car door, held it open, and screamed “HANGER” at me repeatedly, refusing to move so I could close my door. I told her several times to move and that she was being completely inappropriate. She only backed away when I started backing my car up.

I have the whole encounter recorded because her behavior was so aggressive and unprofessional.

Save yourself the stress — do not go here for any alterations or cleaning. Completely unreliable, rude, and honestly unhinged behavior from the owner. We almost didn’t have my wife’s wedding outfit because of them.

I've been here twice, and both times it was nearly impossible to communicate with the staff. The second time I was trying to ask about a dress alteration for my daughter, who was with me. The lady pulled out a pre-written sign that said "measurements at home" and then quoted $80!! When I tried to explain that's too much (what the dress cost in the first place), she waived her hand at us and said "then good luck." I politely responded that I will not come back there and she said "good idea." So the English she did use in front of my 9-year-old was quite rude. If I could give this "business" a 0, I would. I recommend trying anywhere else.

*Update: We found a lovely in-home alteration business in Charles Town that charged half as much and did an excellent job in half the time :)

The woman at the front register displayed a concerning level of rudeness and disrespect. Her limited English proficiency hindered effective communication with customers. I dropped off two blazers for pressing, but upon my return a week later, they were not pressed adequately. I returned them. A week later, when I came to pick them up, one blazer still exhibited visible wrinkles. When I addressed this issue, she reacted confrontationally and instructed me to leave and gave me a partial refund. Furthermore, she demanded that I place both blazers on the rack and forcibly removed the dry cleaner tags from them. As I began to exit, she followed me, repeatedly yelling, “Get out,” along with other foreign phrases. This behavior was extremely unprofessional and disrespectful, indicating that she may not be suited for this line of work.

So far this is it ....Dropped off pants to be hemmed and altered at 9 am today ; I asked to have them back at 5pm today .  They were not even looked at .... and she said come back tomorrow...maybe .. . I almost lost it , so I walked away.
The Lady at thd counter was very dismissive , rushed and can not communicate in English; she needs to take classes or something.

Welcome to Spot Laundromat, where cleanliness and friendly service come together to make your laundry experience a breeze. Our bright and well-maintained facility is open 24 hours a day, 7 days a week, ensuring that you can get your laundry done at a time that's convenient for you. Our dedicated staff, led by the amazing Stacy, take pride in keeping our laundromat spotless and making sure you feel right at home. From large capacity washers to free drying options, we have everything you need to get your laundry done efficiently and effectively. Come visit us today and experience the Spot Laundromat difference for yourself!

Spot Laundromat

7-Eleven

Bagel Chicks Bakery

I came in to do my laundry today and stacy was so friendly & was busting her butt cleaning an keeping this place organized.. she helped me work one of the washers & proceeded to tell me if i needed help with anything else to let her know! Everytime i come here an stacy is here i never see this laundry matt a mess! Shes top notch!

Absolutely one of the best laundry mats I've been to! This one is bright, clean, stocked and friendly!  I went on a Thursday morning and it was not busy at all.  Did huge loads and got to dry for free!!  Also need a card to use the machines which you can load with cast, debit or credit card. I would definitely come back here!!

The store has changed extremely since Stacy has started. She keeps the store well maintained. She also interacts with the customers and remembers them.

Stacy at the Ranson SPOT is so friendly, helpful and always has the store shinning!

Stacy does an amazing job keeping the Ranson location looking amazing. Its nice coming into a clean welcoming location. Keep up the amazing job . Its appreciated

Experience the ultimate in convenience and cleanliness at Fresh Folded Laundry, your go-to destination for all your laundry needs. With a warm and welcoming atmosphere, our attendant-greeted doors and polite staff will make you feel right at home. Enjoy the ease of coin-free payment options, including cash and card, and take advantage of our spacious and impeccably clean facilities. Whether you're a local or just visiting, our laundromat is the perfect spot to get your laundry done quickly and efficiently. Plus, with Christian music playing in the background, you'll feel uplifted and refreshed while you wait for your clothes to finish.

Fresh Folded Laundry

Starbucks

Sheetz

This place is awesome! The attendant greeted me at the door by holding it open since my hands were full! Once in she was very polite and professional answering all of my questions since I was new to the area and first time at this laundromat! She even moved laundry around to allow me space to use a bigger washer. Fresh donuts and bottled water for customers! Professional, polite, and clean! Highly recommended! 5+ stars!

Dropped off a king size comforter. Although it was ready the next day, I couldn't fit in my schedule to pick up until 8 or 9 days later. No biggie right? Well they charged me $10.00 for late pick up which is ridiculous,  since the comforter was $20.00. At the end I ended up paying $30.00 dollars for a wash and air dry.
No one mentioned that there would be a late pick up fee when I dropped it off, all she said was; we'll let you know when it's ready. I didn't think much of it.
I dry clean my clothes all the time, and never has a dry cleaners charged me a late pick up fee. BEWARE OF THIS BUSINESS PRACTICE WHEN USING DROP OFF SERVICE.
They should be ashame.

As I have read other reviews, I do belief that they are shameless as they have never addressed the issues stated on other reviews. They only sarcastically respond with something like:
So glad you enjoyed our facility and thank you for visiting us! Thank you for taking the time to leave us a great review! (Owner).

In regards to your reply- your shelves behind the counter are empty, since most people do their own laundry. 1 bag, with 1 comforter does not take enough space to prevent you from doing other people's drop off laundry. But I am not here to debate this, I am here to let other possible clients to BEWARE of your SHADY PRACTICE of charging $10 for a late pick up. Even at the dry cleaners you need to request a next day pick up. Which I did not. It is a better practice to post this charge on your invoice or BETTER YET to have the employee working behind the counter receiving your laundry to INFORM you of this dubious, over top charge. If you want people to promote your Laundry, and post 5 star reviews, then act and practice like a 5 star laundry.

Super nice and helpful staff. Very clean environment including washers and dryers. The cool thing is you don't need coins anymore. You can pay cash or with your visa card. Prices are like any other laundromats. It was my first visit today but I'll be back for sure.

3 months ago I gave a review 5Star and bragged about this laundry service. Been coming here almost 2 years and drive 30 min away to do our laundry here. Great atmosphere wonderful Christian music clean facility and nice and respectful workers. However,  Today when I came I did my usual routine and went to the vending machine I spent $6 trying to purchase a drink and chips. I was not aware that the machine now only works whenever it decides to. I asked a employee about it and I could not believe what her response was to me. I mentioned the need to put an out of order sign on it and I was told it wasn't theirs and they can't do anything about it. I did not ask for a refund because the owner of the machine is a different company. All I asked her to do is put a out of order sign on it so other people won't lose their money like I did. She told me they could not touch the machine. I asked for them to give the owner of the facility my number so I could talk with her and I was shut down  another employee showed me a number on the vending machine to call them. Im not asking for a refund im simply asking to put a OUT OF ORDER sign by it so others will not lose their money. I will never come back to this facility. I was raised to respect and help our elders and today I am disgusted and saddened that this you lady had no respect or care what so ever.

My wife and I were on vacation in November 2024, and after a few days on the road, it was laundry time.  I was there in the morning, at opening, and got familiar with the computerized setup, and started 2 loads.  Nice machines, and functioned perfectly.  The dryers, especially were great because, unlike many laundromats, these big, and they WORKED in the time assumed.   I was in and out before my wife got up.   I don't write many reviews, but this place impressed me and is the best laundromat I have seen in my years of travel.  Thank you

Welcome to Whale of a Wash Laundromat, where convenience meets cleanliness. Our state-of-the-art facility is designed to make doing laundry a breeze, with easy-to-use machines and a spacious folding area. Our friendly and helpful staff are always on hand to ensure your experience is nothing short of excellent. Whether you're looking to wash, dry, or simply fold your clothes, we've got you covered. At Whale of a Wash, we pride ourselves on providing a clean, welcoming environment that's perfect for anyone looking for a reliable laundry solution.

Whale of a Wash Laundromat

La Gazelle Specialty Coffee

I had 2 large articles that my washing machine would not accommodate so I took them to Whale of a wash. I was very impressed with the cleanliness of this facilities and the lady who manages it was constantly cleaning the whole time I was there. Me being handicapped by using and carrying portable oxygen makes it hard and slow to do things. She was so kind and helpful and even put my clean laundry in the car for me. You don't  see many people like that anymore.

Affordable machines, easy system to use your card if you don’t have coins.

The washers and dryers work pretty good, and they have a nice area for folding. My only issues with the place is there is no sink to rinse out your laundry cup, there is always litter all over the floor (used fabric softener sheets,  debris from the dryers, etc), and there is NO bathroom.  I'm usually there a good 4 hours, which is a long time to hope I don't need to go while there!

Whale of a Wash is a conveniently-located laundromat in an area for many homes in Charles Town without a washer and dryer of their own. The cleaning process is made simple while offering several different-sized machines to best match the customers' needs. There is plenty of countertop space to fold your laundry if wanting to, with racks to hang finished laundry existing as well. However, not all machines have timers, so use your best judgement in time if you choose to leave the business for a bit. I've never had any problem with it being overcrowded, so plenty of machines are readily available to use. Meanwhile, the pricing here is fairly high, so keep that in mind.

The laundromat is very clean, the machines work well and the service on them is usually kept up with. And the staff there is so friendly and helpful. 10/10 would launder again!

Experience the convenience and expertise of Jefferson Cleaners, your trusted destination for laundry and dry cleaning needs. Our friendly and knowledgeable staff are dedicated to providing top-notch service, ensuring your garments are treated with care and attention to detail. From delicate alterations to meticulous cleaning, we strive to deliver exceptional results that exceed your expectations. With a focus on quality and customer satisfaction, we invite you to discover why we're a preferred choice in the community.

Jefferson Cleaners

Unnecessarily expensive. $246 for alterations for two dresses. One was hemmed and the other had the strapped taken in. Was quoted $195 when garments were dropped off and then another charged was added. Staff was friendly, but the gentleman doing the measurements was not. Also it’s gross inside the store.

Have had zero issues there.  I use them weekly for my daughters’ JROTC uniforms. The employees are super nice and knowledgeable. I feel like the prices are a bit high, but I don’t believe they clean on site so I’m sure they have to charge more to send things out.  The place is kinda dirty and looks a bit rundown, but our clothes are cleaned and returned on time with no issues!

They lost half of my husband’s $2000 suit and when we brought back the mismatched items the woman owner just kept saying “so what! Forget about it” which I’m not even sure is what she meant to say. Huge language barrier issues and she seemed pissed that I had even bothered to complain. I wasn’t even asking her to do anything but check that another person had been there with half a suit that was wrong. It was extremely frustrating and then infuriating that she just didn’t care. We will never use them again. They did good work but customer service is not in their vocabulary.

They are nice and do good work we didn't think our Jean's could be fixed but they fixed them and they look decent. The only thing is we asked for a phone call to make sure the price was okay and we never got a phone call we went to get the pants and they were already repaired. Communication could be a little better.

In my opinion this is the best place around Charles Town, Ranson, and Harpers Ferry to get alterations and dry cleaning.

Welcome to Whale of a Wash Laundromat, your one-stop destination for all your laundry needs in Shepherdstown. Our facility is designed to provide a peaceful and convenient experience, with high-quality washers and dryers that can handle large and small loads with ease. Our customers rave about the cleanliness and organization of our laundromat, making it the perfect spot to get your laundry done while enjoying some quiet time. Whether you're a local resident or just visiting, we invite you to experience the Whale of a Wash difference.

Welcome to Shepherdstown where  it costs 50 cents extra to wash your clothes in hot water and quarter extra to wash them and warm water but it's not advertised when you put your money in it first very shady.
I say this is I use their kiosk to pay on the machine with my card and then when I went to go turn on the machine after my sale was approved it wanted 50 cents extra to watch them in hot water!

The location in Inwood is not only cheaper but they don't gouge you for having hot or warm water yeah I know it's only 50 cents but it's just a principal But like I said welcome to Shepherdstown!

Super Nice. High quality Huge Dryers and Washers. Highly recommended. My dryer died on me and I’m waiting on the new one to come in 🤷🏻‍♂️

Place is so clean and organized. Peaceful place to wash my clothes

I washed a very small throw blanket—not even a twin size—using a ton of my own detergent (3 cups of liquid plus powdered), and it still came out smelling like nothing. For how expensive this place is compared to other laundromats, the machines should work a lot better. Definitely not worth the money.  ZERO STARS
(Added- I did use enough fabric softener) the machines just don’t work well as they should.)

Looking for a convenient and accessible place to do your laundry? Whale of a Wash Laundromat is here to help. With its extended hours of operation, 7 days a week, you can drop by at a time that suits you best. The laundromat is also wheelchair accessible, making it a great option for everyone in the community. While we're always striving to improve, we appreciate your feedback and are committed to providing a great experience for all our customers.

If I could give this place 0 starts trust me I would for starters it eats our 20$ bill and gives us absolutely no change and of course they never have staff in there to help you so your just out of luck then when very few staff do come in it’s a old lady with a young girl doing all the work for her and talking to the customers like absolute trash not even 5 minutes after 9:00 because she can’t be a little patient and let us finish drying our clothes and as we try to finish and head out we’re being treated like trash and rushed and talked to like garbage then tried to blame it on us that we were still trying to get done more importantly singled me and my boyfriend out while there were plenty of other people also trying to get done it’s just down right horrible service and very rude staff if you need to go to a laundry Matt never come here they do not deserve our business or money

Completely melted my 100 dollar worth UGG duvet!!! Need to call the place tomorrow and see if they’ll supply some type of reimbursement???? Machine wasn’t over loaded as i’ve used it before in the past with the same settings and everything.

I would give it a five star but this is the second time ate $3.50 and my money on the second machine this sucks!

Welcome to Whale of a Wash Laundromat, your go-to destination for convenient and reliable laundry services. Our 24-hour facility is perfect for busy families and individuals who need to get their laundry done at any time. We understand that doing laundry can be a chore, but our clean and well-maintained facility aims to make the experience as smooth and stress-free as possible. With a variety of machines and amenities, we cater to all your laundry needs. Our commitment to customer satisfaction is evident in our responsive management team, who are always ready to listen and help. Whether you're a regular user or just need a quick wash, we invite you to experience the convenience and comfort of Whale of a Wash Laundromat.

Burnt Bean Coffee Co.

This is my preferred laundromat in the Martinsburg area. It is not perfect, but it is clean. If you come to wash on the weekend you may find all machines occupied. I have seen people washing things like doormats so you may find debris in the washers. The few people that come here usually have large loads. It is also on the side of a very large convenience store, and a Subway.

When my family and I first moved to WV this past September, I went to the Whale Of A Wash location in Martinsburg and didn't have the greatest experience. I left a review and management responded quickly regarding the steps they were going to take to correct certain things. I've since been going to this Whale Of A Wash location due to it being 24 hours. I have to say, they have won me over as a customer. A couple of weeks ago their game machine ate $10 that I put in it. I called the listed service number around 9pm. A kind woman called me early the next morning. Apologized and said she would send me a refund. Less than a week later, I received a $10 check in the mail as promised. As someone that tends to tidy up (putting all the carts in one spot, picking up trash, etc.) I would make one recommendation. Maybe a spray bottle with some kind of all purpose cleaner on the wall with the other cleaning items? There have been a couple of times that I have had to avoid certain folding tables due to spilled drinks, crumbs, etc. I can't speak for anyone except myself. But I wouldn't mind wiping down the folding tables I use when I am finished with them. Given that not everyone would be willing to do that, at least we would be able to clean up messes we see so all tables are usable.

Whale of a Wash has won me over. It is my "go to" laundromat. If anyone ever asked for a laundromat recommendation, I would definitely suggest Whale of a Wash.

When I arrived underwear was on top of the machines and trash was spread across the place. People showed up to clean shortly after but the place still felt gross. The biggest issue for me is when I went to put clothes in the washing machine I had to pull out trash and several cigarette butts. I do not smoke and it was the only machine available. To me this was disgusting. After drying my clothes and getting them home they were not washed well and had a really bad odor to them. I would definitely not under any circumstance use this place again. It just feels gross and clothes don't smell clean afterwards.

This laundromat is convenient due to the proximity of the gas station and subway, if that's your thing. It is filthy all the time though. The folding tables and chairs are filthy and pushed against the walls, instead of in the open space where they can be utilized. The chairs are broken and have sharp edges. It is evident that no money is going back into the place, typical of slumlords. The machines work via app or coin which is convenient. I'm sure there are better laundromats where you can spend your money.

Generally if I'm going to a Laundry mat it's because I'm in a situation where I don't have a washer and dryer. That in it's self is enough to put anyone in a bad mood. But this facility helps. It is very clean. The equipment is spot on. Prices are reasonable and I'm in and out pretty quick.

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