Crestwood Cleaners

They were so nice and although they put my name down wrong, it was still a really good experience!

I took a baseball cap into this place and was told it would be ready within 1 to 2 days. This was on a Wednesday. I called back Friday afternoon to see if it was ready since I had not heard from them and they told me they had to send it off so I had not given them enough time. I called back the following Wednesday. At this point I was told that it was lost and I could either look for compensation or speak to the manager the following Tuesday. No apologies for their mistake were given whatsoever. I called back the next Monday to try and see if the manager was in and was placed on a 5 to 8-minute hold where I could plainly hear all of the employees talking but they would not assist me with my call. After hang up. I tried to call them back repeatedly but got an error message because they left the phone off the hook and never checked it. This is more than unsatisfactory. I would not refer anyone to this place. ** I will update once I have actually spoken with the manager. After waiting the time required, Crestwood Cleaners did reimburse for my lost cap and apologized. I've updated their review. I cannot give them 5 stars bc of the loss of property and bc of the initial handiing I can only give 3 stars I thank them for doing what they did, it's more than most businesses, they owned their mistake.

Crestwood Cleaners is terrible! I specifically told them no crease because in my past experience they put a double crease. I pick up my pants and guess what, double crease! It is my fault because I knew they were bad but kept going for convenience but never again!! They are lazy and unprofessional! Zero stars!

Took wedding gown in 09/03 for cleaning and steam. Picked up on 09/06 and there where stains on the dress that where not there before. (Dress has not been worn) They offered to redo with rush and it was ready 09/10. Upon pickup checking the dress the initial stains where gone but new ones where on the dress. No manager onsite, unable to call manager or offer refund. Called manager next morning who then refused refund. I took to new cleaner who had dress done in 10 mins and was able to remove the stains.

I am very disappointed. I took a pair of lined drapes, value $200 to be cleaned. When I got them back, they were shrunk in length by 4 inches. I took them back and they tried to fix them. No change. Cannot be used in my home. They took no responsibility for the situation. Just a warning to others. I guess they do alright with other items. I don't know. No offer to pay for value or refund of cleaning fee. $50.