Ortega Cleaners

I enjoyed the amazing customer service, superior quality and attention to detail. I will be bringing my items solely to them since they press in house. 10/10. Will post photos once my flight lands since they were also able to get me done in time for my flight. Gotta cut my phone off now. Go get fresh with them. Really

Happy to say that I needed a pair of jeans himmed for a event and it was last minute. The staff took the jeans and within 20 minutes I was out and it was a great time there with the staff

Brought in my husbands shirt to be pressed and when I got it home I realized it had a new shirt sticker ironed/melted into the collar. When I brought it back in to see if they would remove it they refused. They said I would have to pay for them to try and get it out. They refused to believe me and refused to make it right. Previously they’ve always done good work, but I cannot continue to take my business to folks who won’t take responsibility for their mistake. He actually blamed me. I could never recommend this location to anyone. You can see by the shirt size and the sticker that they’re not the same size. I also know for a fact the shirt was not new as I had had it dry cleaned there at least 2-3 times before. All of the shirts that I brought in I had already washed. They were just to be pressed. Even IF the sticker came off of my husbands other shirts the person doing the ironing should’ve noticed it prior to ironing it and should’ve removed it. Just negligence on their part. Ive made mistakes before when servicing a client and I’ve always taken responsibility and make it right. Poor business, poor customer service, poor standards.

Brought in my favorite suede jacket to be cleaned. They charged me $50 because they said it'd need to be brushed out, which was fair enough. Picked it up and it clearly hadn't been brushed - looked like they just ran it through a machine. The color was darkened, streaked, and the texture roughened. They didn't *quite* ruin the jacket but it certainly looked better before I brought it to them. They've done nice work for me in the past so I was very surprised and disappointed. I won't be doing business with them again. The jacket in the photos was royal blue initially.

I was charged $74 for the cleaning of two children’s dresses and an alteration to a pair of pants. $74!!! Then when I asked for an itemized receipt the lady told me she couldn’t print one. Then she told me I was late picking up my OWN CLOTHES! So was I charged a late fee? I’ll never ever give them my hard earned money. Save your coins and find someone who will provide great customer care & not overcharge you! Edit: I get home & my daughter’s dress is burned. I called, was hung up on, go up there and they dismissed me and would not refund me at all. The man calls the lady on the phone and she says “bring receipt and I give your little twenty dollars.” I called the police, police wouldn’t get involved due to it being a civil matter. And guess what? I snatch the itemized receipt and they charged me for three dresses when I only dropped two dresses. They overcharge, burn items and won’t refund.