Jack Brown Cleaners

Absolutely unacceptable – they ruined my $1500 designer suit and won’t take responsibility! I trusted Jack Brown Cleaners with my Alice and Olivia suit, worth over $1500, and they completely ruined it. The fabric is now discolored and damaged — just look at the photos. This was a vibrant, white-based floral print, and now it looks dull and stained. What’s worse? They tried to blame the condition on me. The tag even says “redo/reject” and mentions “collar was heavily soiled” — but this was a dry clean only designer piece that should’ve been handled with expert care. Instead, I got back a destroyed suit and zero accountability. They offered no repair, no replacement, no refund. Nothing. Just excuses. If you value your clothing, DO NOT bring it here. I’m devastated and furious. This was more than clothing — it was an investment, and they treated it like garbage. Shame on this company. I will continue sharing this experience until they respond and make this right.

Worst dry cleaning/laundry experience in 50+ years. Took in dress shirts to be laundered and folded, no starch. Received them back on hangers and starched. Took in a formal dress shirt to be laundered and folded and received it back dry cleaned and on a hanger. The formal shirt has a label that specifically calls for NO DRY CLEANING, yet Jack Brown dry cleaned the shirt anyway. To boot, the formal shirt came back looking like someone had slept in it. DO NOT RECOMMEND using Jack Brown. Ended up taking the shirts to another laundry/dry cleaner to get the job done right.

Took in 2 of my husband's work shirts and asked that they be pressed with medium starch. Messy work for sure. The bottom of one shirt was pressed while flipped up. Other areas have funny creases pressed in. Some areas didn't get pressed at all. Will not go back.

We had a very good experience with the cleaners. My son had ripped his favorite pants in a very hard area to fix but they did an amazing job fixing it. Also did a very good job with our dry cleaning. Very professional and reasonably priced.

Great price and service. Had an oil stain on my favorite dress shirt that had been there a few days due to being out of town. They got it out and looked good as new.