Welcome to The Laundry Room, where cleanliness and customer service come first. Our friendly staff are always happy to help, and we take pride in keeping our facilities spotless and well-maintained. Whether you're looking for a quick wash and fold or a reliable drop-off service, we've got you covered. Our customers rave about our helpful team and the sparkling clean environment, making us the go-to destination for all your laundry needs. Come and experience the difference for yourself!

The Laundry Room

I love this laundry mat! I experienced the best customer service i've received in about 20 years from the staff at the laundry room. Tina was not only helpful but she went above and beyond to help me using the machines and anything i needed. I was lost when I walked in and she made it appoint to come directly over to me for assistance. This was my first time at this establishment and i will be back. Very impressed with how clean it is also. Thank you Tina for making my day with your kindness and attentiveness.

Very clean place and the people are very friendly and willing to help.

I personally like this laundry mat better then the others it's very clean always someone there to keep up with the place only issue I ever had was the bigger dryer doors don't seal too great if ya have a big load to dry the door pops open door prob needs a new seal other then that little thing it's a decent place to do your laundry

Clean as a whistle!

You would think this place just opened for the first time. It’s clean as a grand opening. Every time I come in, I’m just astounded by the level of cleanliness. Thats what you get from a family business. They take pride in owning it and that really shows.

The superior level of hygiene in their laundromat makes me feel safe to fold my laundry on their surfaces. No fear of what unknown filth could be lurking.

The windows are large, the place is well-lit, the lot faces a well-traveled intersection with regular police patrols. This makes me feel safe even at night.

The location is beside a T-Ho’s, a pharmacy, and across from a convenience store. So in good weather it’s nice to walk over for a treat or jolt of caffeine. You don’t have to worry about someone messing with your machines while you pop out for a sec. Usually they have an attendant somewhere on the premises. Look for the neon shirts.

It’s not exactly in the greatest part of town but it’s still pretty safe considering where it is.

Parking lot can be tricky in winter, but that describes most of Watertown right?

The staff is SUPER friendly! I used the drop off service a couple times, and I always get my clothes back exactly how I like them. The first visit took a few extra minutes because they took the time to establish a record of my preferences, but now it's just a simple drop off and pick up later. I'm almost disappointed to be replacing my defective dryer, because it's so much easier to have The Laundry Room do it for me. And, their rates are the best around!

Parkview Cleaners

Their hours make it virtually impossible to pick up after work, and should really be adjusted.  The quality is top notch (I commute back and forth from Dallas and cleaners of this quality in the metropolitan areas are pricier).  They pay careful attention to collars and cuffs - for men’s dress shirts that IS the priority.   Laundered clothing timeliness is OK, dry cleaning - not so much.

I could not praise this place high enough. I've given parkview my business before with no complaints, but this was an exceptional visit. The blanket in the picture is what I asked them to fix for me. The reason it's so small is because I cut a corner off of my own 30+ year old baby blanket.  I lost my son and he didn't have his own blanket so I gave him mine for his memorial box.

I asked parkview to fix my crude sewing and I thought they would just re-stitch the sides I tried to put together, but they did something better. They found some material that matched and sewed on a complete new border. It looks like a complete blanket and it repaired the tattered sides that were "intact" (remember, it's over 30 years old).

If I could make a higher than 5 stars or somehow give gold stars, I would. They made me so happy that I almost cried right there in the store. These people care about their jobs and your business. 10/10, would visit again.

I had nearly 20 garments needing alterations and was desperate for help. Amid ball, prom, and wedding season, Parkview Cleaners was as transparent about their workload and the expected timeline for their services as possible. I felt respected and had a strong sense of expectations management for what they could do for me. I was treated with dignity and shown genuine concern and attentiveness. I will definitely be returning.

Claudia
Reading your review I feel that you, maybe, just maybe, continue this self detrimental behavior, and, out of concern for your continued existence, I suggest, maybe, just maybe, with the right professional help you can curtain your behavior, and, maybe, just maybe, there on out, maybe, just maybe, you, God willing will begin to find the pleasure in life we all deserve.
God Bless us one and all

Honestly kind of shocked at the tone I received from the seamstress, I requested that she hem a dress with staining at the bottom (understanding that it would still have visible staining) and she basically wouldn’t do it (fine) but called me and without asking any questions or for clarification started scolding me? Because I made this request. The cleaning side of the house is fine but I won’t be returning because of her.

Nelson's Dry Cleaners is a convenient and accessible laundry solution, open six days a week to cater to your cleaning needs. With a friendly staff, including a nice lady who is happy to assist, this dry cleaner strives to provide great work, as seen in their alteration services. Although some customers have experienced delays or issues, the team at Nelson's Dry Cleaners aims to deliver quality results, making it a viable option for those in the area.

Nelson's Dry Cleaners

I would give zero stars for my review but unfortunately I can't. My best man had our wedding suits dry cleaned. Picked them up and didn't think to look to see if everything was there. Well the dress shirts were missing. They never answered the phone, yet they were open. It has been 3 weeks after the wedding and we still haven't been able to get the shirts back after numerous calls. Its unprofessional as a business and after this incident I've heard nothing but poor reviews in all aspects of this business.

It's clear to me that this place wants to fail.  If you would like to be inconvenienced the day before or the day of your special occasion, go here. If you would like to be treated with no respect, go here.  If you would like to be left in the dark as to the status of the grooms rental the day of a wedding, go here.  We were repeatedly lied to about the delivery status of 3 suits that never arrived. Instead of being professional and admitting early on that the groom wouldn't be receiving his suit, this place lead us to believe it would arrive up until about 30 min before they closed and stopped answering the phone.  I strongly suggest going elsewhere for your formal attire.

I had an alteration done on a jacket. Great work, but that came at a price that was three times what was quoted. I get the feeling this was due to the time of year, maybe the brand I had altered. Right after Christmas Nice people.

On Saturday, ,my brother was married. I drove from Des Moines, IA to Watertown, NY in one day for the wedding.
I went into Nelson's after arriving and tried the suit on. It fit alright and I was prepared to pay the $165 when they pressed me to take the shoes too. I had already brought dress shoes and told her (I’m not sure if I’m spelling her name right, but it was Laticia).  Laticia said that the shoes are come with it and that the rest of the party took them. I said, whatever, tried them on, they fit, and then asked her to put them in the bag. I paid and was on my way.
The next day was the wedding, everything seemed fine. I hopped in the car and drove to the wedding. The drive from my parent’s house to the wedding was 56 minutes. When I parked the car, I saw a friend and he started laughing (a theme for the whole ordeal) and asked me what happened to my shoes. I looked down and the shoes were in pieces, the souls were almost entirely detached on both of them. I was irate and without backups.
I had to leave the next morning to make it back in time for work on Monday in Iowa, so my mother returned the suit for me. When she spoke with the people at Nelson’s, the gentleman she showed the shoes to didn’t even really look at them, and instead dropped them in the garbage. When she asked about my getting a refund, my mother was told that she would have to wait until the owner was around to decide how to reimburse us.
Today, I received a message from the bride stating the following (this is a copy and paste from Facebook Messenger): “So we got $20 back for your shoes and we got a refund for the missing pants (the best man had no pants with his tuxedo) and I’m getting a $200 dress cleaning and boxing for free. The shoes are normally not part of the rental cost but she gave us money back for them.”
There are so many things wrong with that sentence. The first of which is that the bride and groom suffered not at all. They looked great and their wedding was phenomenal. Why would they get a free $200 anything?
Secondly, why would they give my reimbursement (whatever the value) to anyone other than myself, especially when they had informed me (only two days previously) that they would be calling me to get my card information if there was any reimbursement? This statement goes double for the best man who obviously got more back.
I wasn’t happy, and called to tell Laticia or whoever was going to answer the phone. The conversation started simply. I explained my concerns and Laticia said that unfortunately their policy was to keep the bride and groom happy and all reimbursements for any damage to their wedding day would go to them.
I countered with a very simple, “That doesn’t make any sense.” I explained that if I buy a cake for a birthday, and the cake has a mouse in it, and I return the cake, nobody reimburses the birthday boy. The correct answer is to reimburse me. While I live in Iowa, I still have most of my family and friends in NY and with reactions like these why would I recommend anyone to their location.
She countered that the shoes were free anyway and came with the outfit. I countered that they sold them to me in the same bag as the suit, and that she could say that about anything in the suit.
Laticia continued to counter everything I said, this time stating that the shoes fit fine when I was in the establishment, of which I ask, if I drive off a car lot and the car explodes within an hour of the trip, is that my somehow my fault?
“Well, the bride and groom just left here and they were 100% satisfied, so there’s nothing I can do.”
“You took my money. It’s your job to satisfy me.”
“If I had gone to my manager and asked for a refund do you know what you would have gotten? $10.”
This is her admitting she never asked for a refund.
I replied, “At least you would have tried. What I’m seeing right now is that your customer is pissed off and you’re not even trying. That’s business 101.”
The conversation degraded to both of us yelling and then hanging up.

Lady was nice. Takes a few weeks to get items back so I can't really give a rating.  Building sets back from the road

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The Laundry Room

Parkview Cleaners

Nelson's Dry Cleaners

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