At Waters Dry Cleaning And Laundry, we strive to provide a convenient and reliable service for all your laundry needs. Our wheelchair accessible facility is open from Monday to Friday, 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM, making it easy to drop off your clothes at a time that suits you. We aim to deliver high-quality cleaning services, and when we get it right, our customers appreciate the care and attention we bring to their garments.

Waters Dry Cleaning And Laundry

This business is a perfect example of how not to run a customer-facing service. The young woman at the front desk was glued to her phone, dressed like she just rolled out of bed, and gave off pure “don’t care” energy from the moment I walked in. She lost items from my order, didn’t bother to look for them, and her only response to every question was “I don’t know.” No manager, no follow-up call, no solution — just indifference. If this is the level of care they show customers, it’s no wonder things go missing. I left more frustrated than when I came in. Go anywhere else if you value your time, money, or clothing.

This place is on so many levels unprofessional and unreliable.DO not take your clothes to any of their locations. I took my husband's new suit to one locate and was no aware that my items were going to a different location where there was a fire. And only his shirt was returned to me. But the suit jacket and pants was never recovered.And before I knew anything about the fire. I also drop off my dress blazer it was also damaged by the fire. So I didn't want it back.So I was giving a number to call to get reimburse for the suit and the Blazer jacket. And now that person no longer works for them and now they're giving me the runaround about my money being paid back to me. Stating that someone will get in contact with me as soon as the insurance policy comes in. So not true I haven't heard anything back from them and this has been since July 21st 2025.

When you can get your items back, they do a nice job.  Tough to catch them open, and onetime we had to wait as they were not able to operate the equipment.

I brought my child's ROTC uniform here to be dry cleaned.  As any parent knows these uniforms get inspected more than 1x/week!! My son's uniform was completely intact when I brought it to the dry cleaners.  I picked it up.  We opened it to bring into the school and the bottom back of the Service jacket, hemming was undone from one end to the middle. So I called and explained what happened.  The staff said they can send it to alterations which could take 2 weeks and I would have to pay. They said they won't do a refund.  They said they wash 100's of ROTC uniforms and this has never happened and the jacket must have been defective.  I have taken this uniform to be dry cleaned several times at another place and never had an issue.  Not only does it get inspected at school but I also inspect it to make sure it is clean, no wrinkles, etc... There was no issues with the hem in the jacket or any other article of clothing.  First and last time I will use them. And why would I pay for alterations to be done from a company that caused the damage in the first place.  I'm disappointed that people do not take the same care of other people's belongings as maybe they would their own. These uniforms are not cheap, these uniforms are worn with pride, especially being a military family for many generations.  And for staff to act as though the clothing item was defective prior to me bringing it,  is absurd.  Why would I want to cause more damage....just to pay more money to fix it. Think about that!!!

Lost 2 of my best shirts and no one hasn’t contacted me or even tried to make it right. I have nothing good to say about this business except they lost my stuff and now can’t get a straight answer from anyone. Use a different cleaner other than these people. I give them a
Zero out of a hundred.

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Waters Dry Cleaning And Laundry