Valet Cleaners

I brought a 1,400 tuxedo and shirt to Valet Cleaners in Southern Pines as we normally do. Given that a tux is not something you wear every day, I did not immediately notice the damage. The coat and pants had some red chemical stains that went through the fabric and the shirt had a hole in it. As I am getting dressed for an event I noticed the damage and contacted the cleaners the following day, where I was advised to bring the garments in for inspection

Upon arriving at Valet cleaners, we were immediately pointed to the manager and a sign that shirks any responsibility after the garments are taken off their premises and after a certain period of time. I stated that we bring a lot of garments weekly and that I trusted them based on our satisfaction with their service. Our bi-weekly bill is around 70.00-120.00. At that point the lady at the counter stated that she would send the items to the manager and give me a response quickly.

After two weeks have passed, I contacted them and this is when insult meets injury. They were only willing to pay a total of 300.00 for a 1400.00 outfit. They based the refund amount on the cost of cleaning X 10.  Told them it was unacceptable and that I would be reporting them. They nonchalantly dismissed me. The case is now with the BBB.

Be careful with your expensive garments as you are taking a gamble with this company. We have since changed to American Cleaners who so far have been great. I would stay away from these people at Valet Cleaners in Southern Pines.

I met the lady named ette, who presses my garments. She did an excellent job and she was very helpful and serious about the quality of her work. She's a keeper!

I love the Quality of their work. I’m new in this neighborhood. They are very friendly as well.

Valet cleaners was the cleaners I have used since childhood, but lately they don’t want to take your laundry unless you meet certain specifications. They complain every time you bring something and recently I brought something and they would not take it because it had a dog hair on it. They’ve become so expensive, and the only reason I’ve continued to go. There is because one of the women that works. There is a sister of the owner and is so kind and works so hard. I will no longer go there just because of her because everyone else Is either so clueless or so rude that it’s not worth it. I’ve changed to a new cleaners where they are polite and grateful to have you. It’s sad to lose a private business. It’s been so long but I think they’d rather you go somewhere else so they don’t have to do the work. If I could give zero stars I would but that’s not possible.

I brought two baby dresses in to be cleaned. The man at this cleaners looked them over and said he’s not sure if they will get completely cleaned, but I would have to pay the full price either way. I decided to let him try since the baby dresses are precious to me. When I picked them up, the dresses still had the stains on them and I paid the full price. You would think he might say, “Let’s go half since we couldn’t get them cleaned.” Not a word. He simply walked in the back and left someone else to ring me up.

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Valet Cleaners