Looking for a reliable and affordable laundry solution in the Lehigh Valley area? While Payless Cleaners of Lehigh Valley has received some mixed reviews, many customers have had great experiences with their quick and budget-friendly services. With a focus on convenience, they offer a range of laundry services to fit your needs. Although some customers have reported issues with delicate or custom items, it's essential to discuss your specific needs with the staff to ensure the best possible outcome.

Payless Cleaners of Lehigh Valley

Do not bring your clothes here. They will absolutely destroy them. I brought them just about brand new pair of Jordan pants. They were cherry red, and now they are more burgundy. Looks like they wash them with black dye. Two pairs of black sweats came back with white stains all over them. I brought them a hoodie that has a giant stain ready in the middle of it now There before. And it’s like two shades darker. Gave them four pairs of garments two of them are completely ruined, and the other two are not the same. $300 down the drain.

⭐ 1-Star Review for Payless Cleaners
Unacceptable Experience – Damaged Custom Garment and Quiet Payout
I brought a pair of custom-made designer pants to Payless Cleaners for standard cleaning and pressing. The pants were in excellent condition when dropped off, and cost me $165 when originally purchased. They were tailored specifically to fit me and held personal and professional value.

Unfortunately, after picking them up, I discovered that the waistband had been severely stretched, rendering the pants completely unwearable. When I returned to the cleaners to report the damage, the employee (Linh) acknowledged the issue, measured my waist, and promised a repair.

Days later, instead of fixing the pants, I received a private message offering reimbursement and asking to keep the matter “between us.” While I was eventually refunded, the situation was handled quietly, with no apology, no transparency, and no accountability for damaging a garment that could not be replaced.

The bottom line:
Payless Cleaners ruined my pants, failed to repair them, and only issued reimbursement after I insisted—and documented everything.

If you value your clothing, especially high-quality or custom garments, please think twice before trusting this business. What happened to me should not happen to anyone else.

You get what you pay for. "Payless" can come at a cost and I learned this through trial and error. I would not trust them with valuable items nor any that are delicate. I brought an adored dress that I only wore once to get dry cleaned. I know the condition it was in before I brought it in and have photos of wearing it right before taking it off and packing it in my luggage; the beading was in tact. The dress came back with missing beading and threads coming out; I spoke to the manager who assured me they could find a solution. Yet, upon inspecting the dress she took no accountability and basically told me that because all of the beading work wasn't damaged that it was the fault of the manufacturer for not sewing the beads in correctly. I felt pretty devastated. Not only did they ruin the beading on this one-of-a-kind dress, they also used pins on other delicate items to secure them to the hangers leaving holes. They stapled tags to the inside size and care tags of my clothes, some of them made from delicate material and are no longer readable. I would not take valuable items to them again and learned my lesson; cheap prices can come at a cost. My only saving grace with this experience is that out of the bundle I had dry cleaned was a hand painted Japanese kimono which they did a great job on; but I spoke to a worker beforehand about its delicate nature and that might be why they were careful.

Disappointing customer service.** This was my first—and likely last—experience with this business. Rather than the store taking the credit card fee for a purchase under $10, I was told I could either increase my total or pay with cash. When I shared my frustration with the young man at the counter, he showed no concern and didn’t respond at all.

Definitely the best dry cleaning service I’ve ever been to in Lehigh Valley. They are quick and great prices as well.

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Payless Cleaners of Lehigh Valley