Palms Dry Cleaning and Laundry

I will begin by stating that I have never written a bad review about a business. Deserving of a 1 star? I don’t believe, but it was required in order to progress to the next screen.
We take our prized possessions to a dry cleaners never expecting to experience what I have.
I dropped off my son’s brand new, varsity jacket. You may wonder why. I believed that if I had it cleaned, it would soften up the stiffness of the wool. When the employee told me that it would be $45, I questioned my intentions. She then looked at the computer and said, “OK, $40.” I left it that day. She told me that it would be ready in a week. Realizing that only 6 days had passed, I was running errands and called to see if the jacket was ready for pickup. The person on the other end seemed to be offended that I would even be inquiring. Her response, “It will be done tomorrow.” I dropped off a brand new varsity jacket, and picked up a damaged one. I am attaching pics of the damages to a $300 coat. All the embroidering has come undone. The leather around the arms is buckled and even has a spot, on the back, that appears as if it was burnt. The paint is chipped off of the snaps. This was a brand new coat…never worn.
The owner has taken no responsibility, hasn’t even apologized. She has blamed everything on the company that made the jacket…stating that they outsource their embroidering and they are using a cheap manufacturer for the snaps. She told me that she would make a phone call to rectify and resolve these damages. 3 days went by and nothing from her. She made no effort because it wasn’t important to her and she didn’t care. She never even offered to refund my $40 cleaning costs. I had to request it.
From my experience, I would NOT solicit this place of business.

Simply the best!! I was so incredibly pleased with the service and kindness I recieved while using the pick up delivery service they offer. My clothes were handled with care and I appreciated there service while recovering from surgery. If you need an extra hand this is a great option to take the stress out of getting your laundry done.

First time using their service and I will definitely be back.  The front desk staff were friendly, polite and professional. I was told my dry cleaning would be ready in one week and I would be notified via text.  As promised I received a text one week later.  Pick up was quick, easy and friendly.

If this is still the same place, my mother had her wedding dress preserved in 1985 and we just opened it up to find the dress in perfect condition. I don't know if this is still a service they offer, I would highly recommend!

They do a good job but their prices are very high. I bring things here occasionally and they do a great job but compared to other places their prices are much higher. Great people, great business, not good prices.

Experience the best in laundry services at Whisler's Dry Cleaners, where top-notch quality meets exceptional customer care. With a stellar 4.4-star rating from over 100 reviews, our friendly and skilled team is dedicated to providing you with a seamless and convenient dry cleaning experience. From delicate garments to everyday essentials, trust us to make your clothes look and feel their best. Our goal is to make your life easier, and with our reliable and efficient services, you can count on us to get the job done right.

Whisler's Dry Cleaners

Do not go here for dry cleaning!!!
I was expecting a lot more from the reviews left, but I’m never using this place again. After dropping off my husband’s suit and white shirt, I got a text that everything was ready 2 days later. When I went to pick up everything, I noticed bright yellow stains on the back of the white shirt (not pictured). So I told them there were stains, the employee kept the shirt and said that he would have the boss give me a call and they’ll fix it. No one gave me a call. Two days  passed and I go in to pick up the shirt, and notice that the stain is faint, but not completely gone (first picture-circled the stain). Asked to speak with the owner right there. I told him that the stain was still not gone (after washing a second time) and asked about how we can get this shirt replaced since it got ruined. He said they have a ‘stronger product’ that they can let it soak overnight in. I asked him if that product doesn’t work, what about replacing it? He said that if it doesn’t work, then we can talk about replacing it. I left the shirt for a third washing. Went to pick it up today, and the stain not only got bigger, but whatever product used saturated the front of the shirt now as well (second and third picture-circled the stain). I told the employee that there stain got bigger, she said she didn’t see the stain. I put it in natural lighting in front of the window, and then she saw it. All in all, she left my information for the owner, and said that a blanket statement is that he doesn’t replace anything if it gets ruined there. Just wanted everyone to be aware because they seem to now know what products to use on certain fabrics, nor do they have proper lighting to see any off coloring that might have happened in the process.

Dropped off a suit, a couple of dress shirts, a cardigan, and a weighted blanket. Took a long time to find my order after they said it was ready. Got back everything but the weighted blanket. Still don't know where that is. It's been over a month...waiting for someone to call.

Great service and awesome employees. Awesome turn around time and my clothing looks brand new   It is reassuring to have their dry cleaning service as it is  a task that I can turn over to Whisler’s with confidence that my items will be ready when promised AND this service keeps my items looking new and  It provides the opportunity to look much more professional then washing drying and pressing at home!  Thank you

These guys are great. Been using them for years ever since we moved here over 20 years ago!

The service was super fast. Staff was super friendly. What a great experience.

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