Experience the convenience and cleanliness of Highlander Cleaners, a modern laundry facility dedicated to providing exceptional service. With a wide range of washers and dryers, including large capacity machines, you can tackle even the biggest laundry loads with ease. Our friendly staff are always happy to lend a helping hand, ensuring that your visit is stress-free and efficient. Whether you're a first-time user or a regular customer, you'll appreciate the bright and clean environment that makes doing laundry a breeze.

Highlander Cleaners

Title: Retaliation and False Accusations After I Complained About a Damaged Item
I am writing this review to warn other potential customers about my deeply disturbing and unprofessional experience with Highlander Cleaners.
It started simple: my T-shirt was returned with bleach spots all over it. I emailed the company twice with pictures to complain. When I didn't hear back, I called to follow up.
The man I was transferred to (who I later learned was the President, Jay Heisey) was immediately hostile. Instead of addressing my damaged shirt, he told me he was "putting my account on hold" and "stopping business with me."
To justify this, he made two shocking and completely false accusations:
1. He claimed a previous order of mine had "bugs and human feces" in it.
2. He claimed "I don’t think you could afford our service" because I had previously called to coordinate payment timings.
Let me be 100% clear: these are defamatory lies. I have never sent in clothing in that condition. This "issue" was NEVER mentioned to me before. It was only brought up after I filed a complaint. This was obvious retaliation. For years, I always called ahead if I needed to coordinate a payment, and the other staff members were always professional and said "okay." It was never an issue.
UPDATE: The President, Jay Heisey, responded to my formal complaint by doubling down on these lies. He claimed my laundry was often in "poor condition" with "mildew" and "bio-contamination." This is a complete fabrication to justify his unprofessional behavior. If this were true, why was I only told after I complained?
He also tried to intimidate me by falsely accusing me of recording our phone call. This is another lie. I asked his company to check their call recordings, assuming a professional business monitors for quality.
I was a customer who just wanted a resolution for a damaged T-shirt. In response, the president of the company attacked my character with disgusting lies and terminated my service. I am sorry for posting this review late, but I want everyone to be warned. If they make a mistake, this is how they might treat you.

Today was the first time I've ever used a laundromat. To be honest, I was very intimidated by all the machines and how they worked. I was greeted by Amy who was so kind enough to show me how the machines operated and which ones would be more beneficial for the size of my laundry basket. As someone who also works in customer service, Amy's customer service skills were remarkable and I will definitely be returning back. Thank you very much Amy and Highland Cleaners!

Based on a timely response, and the promise to do better, I have changed a two star to a four-star review. Thank you for listening.

Previous review:
Today I pulled in to the dry cleaning center in Mount Joy. I knew I was running close on time, but was relieved when I looked at my watch it was 2 minutes till 2:00. The sign on the door said open. I brought with me $150 worth of alterations to be done. All pre-measured, simple hems in trousers. I was greeted with a smile, and the news that they are closed. I said the sign says you're open. She said I'm sorry we're closed. I looked at my smartwatch, which is hooked up to my smartphone, that is hooked up to the atomic clock which is always correct, and it was 159 p.m. as a retired restaurant manager of 45 years, I learned one thing at closing time.
The customer's clock is always right.
Passing up $150 for a couple of extra minutes didn't seem like the right call.

I hate writing poor reviews but this place gave me no choice.  I went to pick up my dry cleaning last week and parked a minute before they should have been closed.  The open sign was shut off and the door was locked.  I could see employee at the front counter so I knocked and told her I needed my sport coat for a funeral for the following day.  She repeatedly told me they were closed and to come back the following day.  I called customer service, left a message about the situation and it's been 5 days and zero acknowledgement from them.

Stopped to do a large load of laundry early in the morning.  Shop was very clean and bright.  Nice variety of washers and dryers.  Needed a larger washer. There were 3 different sizes of large washers and didn't have to wait for one.
Will definitely visit again when I have large items to wash and want a nice clean place to do my wash.

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Highlander Cleaners