Farragut Cleaners

Went to drop off a pair of pants to get hemmed… woman behind the counter ask for my name and got visibly upset when she had to ask me how to spell my name…. After she filled the ticket out she said we will call you when it’s ready. I asked for a receipt so I had proof that I dropped them off… she said I will call you. I said no I need proof you have them incase you loose them or the ticket. Then she asked where I was from! Finally I was given a ticket but she wasn’t happy about it! Needless to say, I won’t be going there again.

Not a local, explained that in town for a family member’s death, and in need of next day dry cleaning. Farragut cleaners website advertises same day service (picture attached). Staff said not available, and couldn’t have been ruder, including having “no idea” that the nearest dry cleaner to this location offers same day service. The exact opposite of literally everyone else in this town I’ve met for three days, who have bent over backward to help a complete stranger. Avoid.

Ruined a pair of expensive jeans. Assured me that the original hem would be preserved. Instead they chopped off the bottom, folded and stitched it now they look ridiculous. Beware.

I am not one to go out of my way and write a bad review but this is simply unbelievable. I dropped off plenty of things to get dry cleaned and when I picked them up I didn't think twice to check my clothing and make sure it was all okay. When I got home I tried on my dress (which I've had for 4+ years) and it was so small!!!!! It was unbelievably tight around my armpit area and clearly shrunk which is confusing to me because I've had it dry cleaned AND washed in the previous years and it always fit perfect. But secondly, I gave them my coat (which I've had for 3+ years) to be dry cleaned and the silver lining on the inside was ruined! It is now brown and falling apart. I called this store and was directed towards the main store and explained my situation and they told me, "well we didn't make your dress so we are not held liable for it shrinking." Upon which I responded, "I've had it dry cleaned before and it NEVER was this tight on me and I've had this dress for over four years." Which she goes to respond, "again we did not make the dress so we are not held liable". So I proceed to tell her about my coat and all she could tell me was to bring it in. I work EVERYDAY I barely had time to even drop these off and pick them up, let alone go into the store where I will be told that hey are not held liable for ruining my coat too. I'm extremely upset because that dress was very expensive and my father bought it for me as a graduation gift and now I'm unable to wear it. And my coat is now not as pretty as it used to be. DO NOT GO HERE IF YOU VALUE YOUR CLOTHING. I just wish I could add pictures of how ugly my coat is on the inside.

I asked for heavy starch and they didn’t even use starch. The problem with the whole thing is the employee only cared about getting the money and didn’t even apologize for their quality. Don’t use them, attention to detail is sub par. They look like a good business though but looks can be deceiving.