D.O. Summers Cleaners & Laundry - Northfield

I used this location for the first time and when I returned to retrieve my items I was shocked that the store is unattended. A few of my items are missing. The sign on the door states it’s 24 hours but when I called customer service at 7pm the individual who answered the phone stated….its after hours and I need to get back to my family. I’ve never received such deplorable service. They insisted that my items would be in the locker because they are scanned in. The young lady also insisted that several text messages were sent to my phone but I did not receive a text message. Earlier in the same day another customer service rep admitted that they have had problems with carrier services and text messages are not going through. Admittedly I have never used this location nor did I not know they did not have a live attendant. My assumption was that the location that I had used for years in Hudson Ohio had the same quality of service and with a live attendant. Proceed with caution in using this laundromat. I would not recommend. They seem hell bent on defending poor customer service and inaccurate standard work procedures.

Your delivery man Jack is awesome! Close always look great too.

This is the best dry cleaner in the area. The customer service is awesome. The employees (Kevin and Selena) are very conscientious and friendly! The drive thru drop off and pick up process is quick and easy. I ❤️ taking my family’s clothes here. They always do a wonderful job!

I have been using for years and received some of the best customer service. However for this location it’s now time to bring back live employees like Kevin instead of self service lockers. Same day service has been moved to 8:am drop off time when other locations are 10am. I now have to drive to the Beachwood location. That means this location might as well be closed.

I've been there twice. If all businesses were as courteous as they are it would be pleasurable to shop. Very happy with the service I received. I love the covered drop off/pick up. It was raining when I picked up a big order. It kept everything dry.