Concord Custom Cleaners

My daughter dropped off dresses to be pressed before recruitment. She went to pick them up and they had lost them! They not only lost them, but they would not give me a call back! No one tried to locate! Manager was there when she went to pick up and shrugged her shoulders and said “ I don’t know where they are”. They may be close to campus.. but they are HORRIBLE!!! Worth an extra mile to find a reputable business with good management !

I was in a real pickle needing to pick up a dress for my wife on a Saturday when the store was closed and I was so thankful someone was willing to meet me. I emailed late on Friday night, got a response first thing Saturday morning, and had the dress by 11am. Really impressive customer service. Thank you!

Concord tore the stitching that holds the hem on my suit pants. I found out when I went to put them on before a wedding so I ended up being late—thanks, Concord. I have to think someone noticed that one pant leg was no longer hemmed when they put the pants on a hanger after cleaning; they obviously shouldn’t have damaged my pants but they at least could have told me about it so I would have been able to fix it before getting dressed for something important.

I travel a lot for business. This was my first time in Lexington. I went to Concord Cleaners very tentatively after reading the reviews. But I was stuck; I needed same day service as I was out of clean clothes. The two people that worked there had fun personalities and the service was perfect. I dropped off right when they opened at 7:00am - they told me I could pick-up anytime after 3:00pm. I looked back as I was leaving and saw the counter lady already assessing my clothes; she had started pre-treated a small stained area on one of my shirts. I came back around 6:30pm and a fellow came from the back to greet. me promptly. I retrieved my items with no issues. The starch was as I had requested and my 2 shirts and 2 dress pants were professionally cleaned and pressed. The price was awesome - 4 pieces for under twenty dollars with same-day service. They did a great job. Lexington is on my schedule and I will use Concod Cleaners again. I think the complainers on these reviews must have a personal axe to grind. Just my opinion.

Great service. I am in weekly on Monday or Tuesday and the person working at this location is fantastic.