Newtex Ltd

I had a very disappointing and concerning experience here. When I initially dropped off my curtains, I was quoted $30 for hemming. However, upon returning to pick them up, I was suddenly told the price was $45. This unexpected increase felt deceptive. I strongly advise anyone considering this place to get any quotes in writing to avoid similar issues. Additionally, the staff member I dealt with was extremely rude and unprofessional, which only added to my frustration. Overall, this was an untrustworthy and unpleasant experience.

I brought in three standard two-piece suits for dry cleaning and was told one price at drop-off, but charged significantly more at pickup. When I brought it up, Michelle — the store owner — was rude and dismissive, showing no interest in addressing the issue. It’s disappointing to experience that kind of attitude from someone running the business. I won’t be returning due to the poor customer service and lack of pricing transparency.

Thanks to the wonderful ladies at the front and the ones I didn’t get see in the back made my situation go from dire/stressful to beyond grateful and relieved. I would put my faith in them 100 times over. To make it worse it was a very last minute problem that they took in stride and accommodated no questions asked. Thank you!!!!

I brought in a Canada goose jacket for a cleaning. The day came for me to arrive and when I did my jacket was in a way worse state than when I first brought it in. (Minor/small food stain on sleeve turned into a big white patch across most the forearm). After requesting a refund because I wanted to take it elsewhere to get done. Michelle reassured me that they aren’t perfect and that they will do their best to fix the issue. So me having already been doing years of business with them felt trusting enough to give them another try and it did get better but still wasn’t 100% cleaned like she said it would be. Maybe there is new management now or something, but they have lost a long time customer and if I were anybody else I wouldn’t bring anything of value over there. I tried to call and see if they could fix the issue before writing this review but got nothing but voicemail. Any clothing you care about take elsewhere!

The service here is unmatched! I was completely dissatisfied with the previous places I’ve had my dry cleaning done, but from the moment I came to Newtex I knew I’d found a gem. I’m here a few times a month, the turnaround is quick, even fixing buttons on my shirts. Thank you thank you!