Newtex Ltd

Quality of service has gone down over the years. They punctured the fabric of my expensive Massimo Dutti technical jacket (see photo) to attach their yellow tag. The holes from the attachment gun have torn the fabric and treads in a way that is irreparable and noticeable. They also dry cleaned my Banana Republic wool pants and ruined the hem. Instead of offering to fix the hem, they folded the pants over the hanger, so I wouldn't see the messed-up hem until I need to wear them again. Sad and this location so expensive. :(

I’ve been using this dry cleaning service for a while now, and they never disappoint. My clothes always come back fresh, perfectly pressed, and looking brand new. The staff is friendly, and turnaround times are quick. I especially appreciate how they handle delicate fabrics with care. Highly recommend if you’re looking for reliable and professional dry cleaning!

My son's jacket had a nasty tear on the back collar that looked irreparable. I took it to the Kitchener location, where they examined it and had their tailor, Abdul, (who works at their Columbia Street location, ) assess the damage. He said he could do the repair! When I picked it up, I was astounded at his workmanship. I am 100% satisfied! Thank you, Abdul! You are amazing!

Great service. Good people you can trust, Fixed a billing issue I had very fairly with a full refund.

I have been using Newtex at multiple locations for many years now. They have done exactly what they say they would every time. Today, they went over and above. I picked up my cleaning today and they cleaned some pants that I wore on a recent vacation. They found something I missed before I took the pants in…..and gave it back to me. Thanks so much for your honesty.