Dream 24 Cleaners

Tried to overcharge me significantly, I felt like he was taking me for a fool. The buttons of my jacket are weak. They asked me for $8 / button = $40 to fix 5 buttons 🤨 I politely walked out and won’t come back.

I’ve lived in the neighborhood for years and have supported Dream Cleaners over many others in the area, but unfortunately, their customer service has taken a serious downturn. I brought in my winter heavy coat with fur/and clearly explained—multiple times—that my primary concern was removing a specific smell, not a stain. I specifically asked that they avoid the fur and focus only around the arms. THEY themselves suggested SPOT cleaning and assured me they could take care of it. Weeks went by. When I finally picked up the coat, the odor was still there. I returned it, hoping they’d try again—but the second time, they called to tell me that the factory owner said he cannot remove the smell unless I dry cleaning the whole jacket but that the fur will be ruined. To make matters worse, the staff member on duty at 4:30 PM on Friday 5/23 instead of quietly taking care of the return decided to poke a comment at me like last time - and not only refused to acknowledge their mistake but also doubled down and told me I should have known that spot cleaning doesn’t remove smells. It was incredibly condescending and unprofessional. Acting as if as a customer I should know and be informed of professional dry cleaning services. It is the job of the professionals to guide the customer based on what they are seeking. Even the owner had admitted I had been misinformed by a staff member and gave me a refund—three weeks after dropping off the coat. I had deliberately chosen Dream Cleaners over other shops, including ones that specialize in leather, because I wanted to support a local business. I told them that. But they’ve become dismissive and unappreciative of loyal customers. The employee I dealt with on Friday 5/23/25 has a consistently defensive attitude and makes customers feel like they’re at fault. On this visit, I actually felt bullied—and that’s not a word I use lightly. I’m deeply disappointed in how this business now treats the very people who try to support it. I won’t be coming back.

Don’t get alterations there!! Especially if it’s clothes you really like. I brought 4 pants to get altered. As we agreed she took about an inch off at the back of the waist. But she did a horrible job! The sewing lines were extremely crooked. It even damaged one of the pants because the needle wholes left marks on the fabric. I asked her to fix the lines, which made it slightly better but still not up to par at all. The photos show after she “fixed” them the second time around. One of the pants had the tag was ripped off on one side even if the alterations had nothing to do with the waist (she didn’t sew it back). After I insisted, they ended up taking off $20 from my bill (which was quite expensive to begin with). I’m extremely disappointed by the sloppy work and will definitely not get alterations done there anymore.

Got a dress for a wedding hemmed here! I was quoted $75, way better than the $175 a different tailor wanted to charge me. Tailor was super nice and had the dress done in a week!

Exceptional service. Everyone that works here is so friendly and attentive to detail. Been going here for almost 2 years on a weekly basis. Everything is done in a timely manner (24 hour wash n fold, 2-3 days for dry cleaning) and i’ve never had any issues with my clothes. Genuinely confused by the 1 star reviews. Would recommend this spot to anyone!