Brother's Cleaners

I deleted my previous comment about how my whites come back dull after being dry cleaned here. I decided to give them another try. Unfortunately, my silk dress, which has garment straps for hanging, was pinned instead, causing damage on both sides. Their lack of attention to detail is persistent. Moreover, there is no point in complaining to them, as every complaint I've made in the past has been ignored and nothing has been done to remedy the situation.

Don’t get hem work here. I had an expensive dress hemmed here a very important occasion, my sisters wedding, and the hem was extremely erratic so the length was completely uneven. She also insulted how it was fitting on me which is just dumb on their part, bad business.

Finally had to write a review for this place, which I've been coming to for dry cleaning and hemming the past three years. Let's start with the positives--their dry cleaning service is fine. It's a family business--nice to see still in the neighborhood. However, I've had problems with designer jeans I've had hemmed there. Firstly, they usually hem the jeans shorter than I ask. Usually about a half inch. But sometimes more. Sometimes, the hem lines are terribly erratic as well, as evidenced by my photo. For a hemming job that probably takes 5 minutes and demands $10, they could at least sew the hem line straight.

They ruined my priceless silk hand beaded Kimono. If u don’t know how to handle certain pieces don’t take them! No apologies , no knowledge. I would think if u are laundering for so long and experienced u would know what pieces to take. They just want to take your money.

I am baffled how anyone can write a positive review on Brothers. They are rude and incompetent. Here are my issues to date: 1. Inability to do a good job on the first clean, e.g., I bring a shirt, point out the stains, and come back to see the stains still there. I then point out the stain again, and they take note of it and clean it again. After the second clean, the stain is gone. Why not take note of the stain the first time? 2. They're incompetent tailors. They take shortcuts and do not take ownership of their work. I have taken a pair of pants to get a basic hem (not origin hem) and they came back with poor stitching. I even provided a sample that had been worn for six months, albeit by Alteration Specialists, and its stitching looks better. The adage, you get what your pay for is true. Want poor quality go to Brothers! 3. They are flat-out rude and dismissive. For instance, they demand payment and don't respond to "thank yous" or basic questions in regards to garment care. If Fort Greene wasn't a dry cleaning desert I'd go elsewhere. Come to think about it, I'll do a dry cleaner test and report back on the best one in the neighborhood. If you're OK with poor service and quality, then Brothers Cleaners should be your go-to.