The Laundry Express

I've been in this area since 2018, and never knew this jewel was here! This is the CLEANEST Laundromat I've been to in ATL or it's surrounding areas. Johnathan is an amazing attendant. He takes perfect care of everything, and is meticulous with the cleaning. It smells amazing, and I'm never going anywhere else to do laundry. This is THE place hands down!!!

While the laundromat is a very reliable place of service the employees are the exact opposite. My clothes were in the dryer when they decided to close earlier than the time provided even though there was no holiday to affect the operation times. I’ve called almost everyday and left voicemails which tell me that someone will get back to me within 24 to 48 hours which is false. They don’t check their phone at all and if they cause any kind of inconvenience to you they don’t care to look your way. Hopefully they’ll find more responsible staff to operate their business if not someone is bound to be done wrong as I was. I’m disappointed and hope that they’ll take their business more seriously and treat their customers with at least some form of humility. I’m sorry but that’s incorrect I can show you my call log. I called your establishment at 9 because I was parked on the side of the building. I put my clothes in the dryer at 9:30. I’m not trying to go back and forth over reviews so if you could find a time to call me back from my voicemail that I left I’d like to talk about this because the information you’re telling me is incorrect. The dryer was not done because I could see it running as the dryer door was shaking and moving.

EDIT: Someone stole my laundry supplies - take them with you to the car, don’t leave them behind.

Quarters only
Large washers $7.75
Medium washers $5.75
Small washers $3.75
Each 25 minute cycles

Large dryer .25¢ per 5 minute
Medium dryers .25¢ per 8 minutes

Got here around 8:30am on a Thursday morning. Just me and one other gentleman doing laundry. This laundromat is small, but very clean. Smells nice in here, chairs aren’t sticky or gross, floor is clean and dry. Machines look new.

Coin machine worked great, gave me about $40 in quarters over the course of my stay. I used three of the mega washers for $7.75 per go. Got about 3 loads shoved into each. Used two of the medium $5.75 washers, which held about 2 loads each.

Very happy with these machines. Went out for lunch, came back around 11:30am and there’s maybe 4 other people washing now. Still a pleasant experience, though I didn’t have access to a large machine.

I’ll definitely be back.

I’ve moved to the Douglasville area a year ago and this laundromat is just a few miles away so I come here often. The only problem I have is I have lost money because a machine wasn’t working properly. The worker stated he had no cash on the premises to give him my name and number and someone would contact me regarding a refund with 24-48 hours. I never received a call. I  left numerous voicemails and their message says they will contact me in 24-48 hours.  No one calls! The second time I need a refund  it was the same response no money on site leave name and number again no one calls me!! I want my money back please!!!

My washer needs repair and I had to visit the nearest laundry mat and Im very happy it was this one!! Johnathan is the best employee!! He takes care of this location as if he's the owner.  If I ever get a laundry business, I will take Johnathan as my employee and pay him DOUBLE!! So to the owners, give this man a raise ASPA!  THANK YOU JOHNATHAN, for a wonderful visit and keep Laundry Express spotless.

At Family Cleaners Inc, we pride ourselves on providing top-notch laundry and dry cleaning services to our valued customers. With a commitment to quality and customer satisfaction, our team works hard to ensure that every garment is treated with care and attention to detail. Our modern facility is designed with convenience in mind, offering a welcoming and accessible environment for all. Whether you're a long-time customer or just discovering us, we invite you to experience the Family Cleaners Inc difference. With a strong reputation built on years of excellent service, we're confident that you'll love the results and keep coming back for more.

Family Cleaners Inc

I am deeply disappointed and frustrated with my repeated experiences dealing with the manager at this cleaners. I have been a loyal customer for over two years, primarily because the location is convenient to my home and I can easily stop by after work. Unfortunately, I now plan to go out of my way—an extra 10 minutes—just to avoid this business.
The posted hours of operation clearly state 8:00 AM to 7:00 PM. However, on multiple occasions, I have arrived between 6:00 and 6:30 PM to find the doors locked and the lights off. Specifically, I’ve stopped by around 6:15 and 6:30 on at least three separate occasions, only to find the store closed. I’ve tried calling repeatedly, left voicemails, and have never received a response.
On Wednesday, July 16, 2025, I stopped by at 6:20 PM and again at 6:40 PM—both times, the business was closed. Strangely, when I returned at 7:00 PM, the lights were on and the store was open. I went in and spoke with the manager to express my concern about the repeated early closures. I explained that it’s extremely inconvenient, especially when customers need their clothing for the next day, and I politely suggested updating the hours on the door if they’re unable to stay open until 7:00 PM consistently.
The manager’s response was dismissive. He told me he has other businesses to manage and that he’s sometimes late, and there’s nothing he can do about it. I acknowledged that delays happen—this is Atlanta traffic, after all—but I made it clear this isn’t a one-time issue. The store is consistently closed before the stated closing time. I reminded him that I’ve been a long-time customer and asked only that they honor their posted hours.
Instead of addressing the issue professionally, the manager was rude and showed no concern whatsoever for my time or loyalty as a customer. I was genuinely shocked by his attitude and lack of accountability. It’s disheartening to know I’ve been supporting a business that clearly does not value its customers.
I will no longer be returning, and I intend to file a formal complaint with the Georgia Department of Law’s Consumer Protection Division. I strongly advise others to take their business elsewhere. It’s unfortunate that the success of this cleaners is built on the support of customers the manager so clearly disregards.

Always have had great service from the team and they do good work. Love coming here.

I have been taking my clothing’s here for a few years now for cleaning or altering...missing buttons etc. Due to COVID I didn’t really have a need to frequent much anymore due to not going anywhere. When hubby asked me to drop off some clothing recently, it was then I realized how much I miss the guy that works there. His service is the absolute best. I care that my clothes turn out well but honestly I frequent this location for the service. The guy that is always there is so warm and kind to people. He’s truly a breath of fresh air since great customer service is so hard to find nowadays. I appreciate this business and I certainly appreciate the service. Now that I’m back to work I’ll be able to support the business more often and I’m glad too.

Been coming here since 2011. Love this place. The best. Very accommodating. Won’t go anywhere else.

Showed up to bring my cleaners as a first time customer and they have hours posted that they are open at M-Sat 8am it is 9:45am and they are closed. No signage or anything to explain why they are closed. Bad business.

Envirocare Cleaners is a reliable and convenient destination for all your laundry needs. With a long history of serving the community, this cleaner has earned a loyal following, with many customers praising their great prices and efficient service. From delicate items like wedding dresses to bulkier items like comforters, Envirocare Cleaners has the expertise to clean your belongings with care. While some customers have reported inconsistencies, the majority of reviewers have had positive experiences, with many appreciating the quick turnaround time and friendly service.

Envirocare Cleaners

Brought my wedding dress to be steamed only on August 17th. Was promised by Tuesday, August 22nd. Came in on August 29th and dress was not ready! Was told to come back on the 39th. Was not not given any real explanation for why it was not ready. Something about "employee problems".

Just ok. I called and asked price for man's shirt for laundry and they said $1.59 I went with 3 men's casual long sleeve shirts and a pair of woman's casual kaki pants and they tried to bill almost $30! I questioned and they said something about the shirts being formal (which they weren't) then adjusted pricing slightly but still charged roughly $24. The finished laundry was done "just ok" as in average. I'm not going back to this one.

This place ruined a brand mew suit worn 1 time. Multiple holes in jacket and snags on pants. They refused to pay for damages. Brought my clothes here for the first abs LAST time.

Been coming to these cleaners for more than ten years. I love them they clean everyting, even comforters for a great price.

Got my stuff done in 24 hours, no complications.

Welcome to our convenient and accessible laundry facility, where cleanliness and customer satisfaction are our top priorities. Our spacious and well-maintained laundromat is designed to provide a comfortable and efficient experience for all our customers. With a focus on reliability and quality, we strive to meet the laundry needs of our community. Although we have received some feedback from customers, we are committed to continuous improvement and providing the best possible service to our valued customers.

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PLEASE BEWARE OF THIS DISHONEST, RAGGEDY establishment! They will RUIN YOUR ITEMS, THEN DENY IT.

I dropped off my comforter for cleaning on a Friday, the woman working behind the counter advised it would be ready for pickup the following Wednesday by 5:00pm. When I went to pickup my comforter on Wednesday it was not at the location, the owner asked me to return the next day. I went back to the business Thursday afternoon to pickup my comforter. When I removed my comforter from the bag it was placed in I noticed several snags and rips all throughout my comforter, which were not visible due to the way the comforter was placed in the bad. I took the comforter back to the place of business only to be told by the owner the damage didn’t occur from his machine. I explained that I’ve only had the comforter for 6 months, those snags were not there when I dropped the item off, to which the owner insisted in his 15 years of business he had never seen snags like that before from his machine. He refused to take accountability for the damage, and only offered to reimburse the $40 fee that was charged for the dry cleaning service.

I’ve attached images so everyone can see the damage that was done to my comforter. Save yourself the money and hassle and go to a trustworthy business, not a place like that that ruins your items, tries to hide the damage then lies about it.

The absolute WORST CUSTOMER SERVICE EXPERIENCE EVER!

I came here to get my daughter uniform dry cleaned and alterations.  I explained to the clerk, I needed the uniform by Tuesday.  She ensured me that it would be ready.  When I went to pick up the uniform, it was not ready.  The clerks attitude was very unapologetic.  I explained to her I need the uniform and showed her my ticket that clearly stated Tuesday.  She then told me to come back around closing and it would be ready.  Which it was, but if I wouldn’t have came up there, my daughters uniform would not have been ready.  They should not make promises that you have no intentions of keeping just to get business.  I will never use this place again.

I recently moved to Douglasville and was in search of a nearby cleaners. This one was not far from my house and figured I’d give it a try. Initial contact with the gentleman up front was very cordial. I explained to him what I needed done and he promised it would be ready by 2pm Monday. I explained to him that I was leaving him with ALL of my work uniforms and if he could not promise me that they would be back by then I would go to a next day cleaners and pay more. He promised they would. When I returned on Monday shortly after 2pm one of my uniforms was missing. I explained to him that I was short a uniform. He then went to the back and found a piece and tried to hurry up and press it. I explained that I was missing the shirt. He then counted the pieces saying it’s all there. I explained to him that the shirt that was missing was a special shirt (funerals) and that it was left with him. He proceeded to argue with me and stated that I just didn’t want to pay (while he was shaking my credit card in his hand) I asked him why wouldn’t I want to pay if he had already charged my card. The older lady then came from the back and told me “it was just a stupid shirt”.  I then told him that he should not run his business in that way. Losing customers items and then arguing with them. I’m sure he will find that shirt and will not even call me. I will admit that I did use explicit language when he accused me of not wanting to pay. Now I’m short a funeral detail shirt and hopefully I can get one in time by this weekend.

Bottom line: make him go through every piece while you are at the counter when you turn your stuff over to him. He sucks at counting and living up to his business promises to his customers. As for me I will never ever go there again or recommend his cleaners to anyone I know. All he had to do was look for my shirt.

I will NEVER recommend using this business for alterations! I came from out of town for Thanksgiving and dropped of a dress that I was so excited to wear for our family holiday. When we picked the dress up it was so short that it will now be a top....I was devastated. When the owner returned a couple of days later I went up there due to not receiving a call after I left a note about the destruction of my dress. He wanted to keep the dress and all I wanted was my $25 back for the alteration that was too short and not even straight so I could take it somewhere else to maybe add a ruffle to the bottom. Needless to say, after asking for my dress 3 times with no avail, I got very ugly and took my dress! He said he would pay, but I want my dress to still be a dress! Poor customer service and very shotty work. My mother and brother use them all the time....or at least did before today!

I have had a couple of minor issues with this company.  Mostly having to do with a woman who is very rude.  I had a tradeshow to attend in Chicago from 11/28 - 12/1.  I dropped by clothes off on November 18 to have them dry cleaned.  I also asked for an alteration to some pants.  I show up on Saturday (right before my flight) November 27.  I need all my suite for the tradeshow.  I get to the site and they tell me that they haven't finished my alteration.  They had the pants for 10 days.  No call, no nothing.  I had to frantically find a suite on the Saturday after Black Friday.  My wife got a big frustrated with the lady who runs the place and she never apologized and instead yelled at my wife.  I think I will take my business elsewhere from now on.

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Express Dry Cleaners in Douglasville, GEORGIA

Express Service Specialists in Douglasville

4 Express Dry Cleaners Found

The Laundry Express

Family Cleaners Inc

Envirocare Cleaners

V025

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