Hart's Drycleaning and Laundry

I would give this dry cleaner zero stars. They ruined my dress. I called Mike who was “upper management”. He would not take responsibility. He blamed it on the dyes in the dress. I dropped it off to be dry cleaned, not ruined. He offered me 100 dollars but insisted I drop the dress back off at Harts so that he could send it through an insurance process. I asked that he reimburse me first and then I would drop it off so that he could complete his insurance process. Also, when I picked up my ruined dress, the cashier wanted to charge me. I am upset about my dress being ruined. My husband will drop it off. Let’s see what happens. I will post what Hart’s dry cleaner does.

If I could do 0 stars I would! Dropped my wedding dress off and was told it would be ready Tuesday August 1st, I drove all the way to Lexington for it after the man on the phone said it would be there at 4pm. It was not there not ready. Called twice a day each day since and they finally said on Thursday it would be there. Here comes Thursday August 3rd we go to pick it up and they CANT FIND IT!!! Finally after 40 minutes they say it's at the Broadway location and to pick it up from that store (NOT THE STORE WE DROPPED IT OFF TO) so we had to waist MORE gas and time to go hunt down my dress. Fast forward to my wedding day when we finally take it out of the bag August 19th and the griddle was stuck together and had horrible creases in it then all of this all over my dress! This place is an absolute joke! They charged me $185 to take my dress from one side of lexington to the other! That was all they did with it besides somehow getting these marks on it. I will be getting in contact with the BBB.

I bought my husband a Loro Piana sweater for his birthday while we were in New York City. It was $2300.00 we brought it in to be cleaned with several other items. When we returned to pick it up the sweater was not included with the other items. We were instructed to call the owner. When I called him he said he would look into it and get back to me. Never got a call back I had to call him back. When I finally got a hold of him he was irate and chewed me out. He said he reviewed the tapes and he said he saw a dark item included in the clothes I received back. I told him that it would be impossible to see any of the clothing while it had a plastic bag over everything and there was around 10 items. Then he said he never received the item to be cleaned then started to yell at me again and hung up on me. Something is very shady about this place. After talking with a few friends they are known for losing items and giving back cloths that have not even been cleaned. Beware of this shady place.

In November I took in a small tablecloth that was custom made with an expensive fabric that I had purchased in Seattle 2 yrs before. When I picked up the tablecloth it was shredded in places, bleached in other places. It was a throw away. I contacted the manager and asked for compensation. He argued with me on 2 different occasions until he finally realized I was not going to go away. He demanded that I present a receipt for the fabric & labor, which I did not have due to move from Seattle to Lexington. Finally, out of urgency, I went to Joanne's Fabric and purchased a cheaper fabric to have made into tablecloth. It was only about $15.00 I think. In the end he sent me a check for $25.00 to compensate for the $45.00 a yard fabric and $100.00 labor cost for hand-made. I was really angry with this experience. He accused me of bringing in an old, damaged cloth just to get compensation for it! Now really, who would take in a piece of fabric that was shredded and bleached and then pay to have it dry cleaned! Still burned up about my experience at Hart's...and tell everyone I can not to go there...ever.

They did not clean half of our clothes. My suits where not even touched. I was very unsatisfied with the service they provided. I had to find another company to clean the rest after paying them over a hundred dollars for my clothing. I reached out to them about the complaint they refused to refund me the money and said that it was not there fault. Will never use them again.