Newport Cleaners

This is my second time taking my husbands suits and jackets there and both time I’m not just disappointed but really upset. The jackets look like they have been chewed up. The first visit the suit pants were pressed wrong and it took me forever to restore them by washing it and ironing it myself and its horrible when you have indentations and pressed pockets seen on the outside of the jacket that you can’t really fix because the material on the outside have been pressed so hard that it looks like the material has been pretty much set to stay like this because of the heat. Now my white jacket looks like it’s been thrown in the wash and taken out with wrong water temperatures and have not been pressed at all. It looks like it’s been chewed up and the lining inside seems too big because the jacket has shrunk. The smudges that I have on it did not come out. It just looks like they were not touched or cleaned at all. I’m so disappointed. I was thinking of letting them redo it, but this is the second time in a row they will destroy it more. Looks like saving some time came out to be expensive for me and it cost me two suits and my jacket. wherever they send them out to clean it’s horrible and they do a horrible job. I do not recommend it. Because if there’s no visible spots on them like on a black suit, they will not even wash it. They will just press it at the front and leave out the sleeves which still leaves, the under arm area not fresh. That’s too bad if you have been add an event like outside wedding and had your suit on. I brought everything in in better shape than I got it back.

They ripped the collar of my dress on one side. Now I have to go get it repaired. not good service!

We have been going to Newport Cleaners for years and have loved it however they must be under new ownership. The lady who is there daily is completely rude and seems put out to do her job. We won’t be back as long as she is working there.

The store employee that waited on me was not wearing a mask. Less than 2 hours after I posted a review on Newport Cleaners in Brannon Crossing, the owner, Jordan McCoy, called me to say the problem (employee not wearing a mask) had been handled. I was very impressed that he stayed on top of the reviews, and that he took the time to call me personally. I will have no problem going back into the store and feeling safe. Thank you so much Mr McCoy for handling this so promptly and professionally.

Dropped off clothes to be steamed and pressed this Monday and a pant to be hemmed up an inch. Was promised Friday pickup after 3 pm. Arrived Saturday to be told the pants were not altered or cleaned despite them acknowledging the Friday pickup time. They called the owner who simply stated she didnt do them. So I gave 2 options: complete the alteration this week for free as reciprocity for lying to me this week OR give me the pants back and lose my business. They chose to lose the business. Picked up $40 worth of cleaning for the last time here and they lost out on several hundred more by not completing a $12 hem in a weeks time. Friends, Family and I will not use as they are undependable. Update - Jordan the business owner reached out and credited my account $25. Nice guy and apologetic. Returned and hem completed satisfactorily. However, clerk returned clothes to me with one piece missing. After a minute finds tag on clothes saying they miscounted and credited my account the $4.50 difference. Except that I and the clerk at check-in both counted the items? Additionally, clothes returned don't look washed at all? Smell clean but some easy to remove stains still present (ie milk droplets on shirt). Upped to 2 star due to owner effort.