Splash 'Em Out Laundromat

OK, let me say this, I HATE going to laundromat. I think a lot of you share that same sentiment. I would rather wash my clothes, from the comfort of my home, any given day. Well, when one of the important laundry components break down 😫, you gotta do what you gotta do, if you want clean clothes. Well, enter Splash 'Em Out Laundromat on Reynolds Rd, Lexington KY. Yes, there are other locations, throughout the city; but I went to Reynolds Rd. I was kinda shocked because you use a paycard, which you load funds to operate the washers and dryers. I wasn't expecting that and was wondering why my daughter didn't stop by the bank so I could get change. Well, it's not really needed. The washing machines are huge. They vary in sizes from holding 2 loads all the way up to 8 loads. There is a small gaming area in the back. There's plenty of seating and televisions. This particular location is best suited for people who are standing because the super-sized washers are pretty high up off the floor. If I didn't have my daughter with me, I wouldn't have been able to put the various detergents, bleach or fabric softeners into the dispensers, located on top of the washers. So, if you're wheelchair bound, have someone with you, at this location. I don't know how the machines are at the other locations. They are open kind of late. Last load goes in at 9pm. It's right next door to No 1 China Buffet, if you happen to get hungry while your clothes are washing or drying. There are plenty of tables to sit at. The attendant keeps everything nice and clean. So, if you need to get laundry done and don't have a washer/dryer at home or something is broken, head on over to Splash 'Em Out Laundromat. Your clothes will get super clean and soft. The dryers dry pretty fast.

So I would love to be able to pick up my laundry when I am told its ready for pick up. I prepaid for the service and when I came to pick it up no attendant was on duty. Also calling the number gets you to what I believe is an ai phone service. This is not the first time me or my roommate have came to use the service and their is no one. Normally hood service and nice people but only irritated since I prepaid for it and their is no help for me to get my laundry today.

I loved this place it's one of my favorite places to wash clothes. That was until recently that I literally got yelled at by an older women with white short hair. Because I went a tad late but before 9:30. I left some clothes in the washer and went back to my car to get some stuff and when I came back. She literally yelled at me and asked me that if I couldn't read. Even tho she saw me the first time I came in and didn't say anything. I get that maybe I came a bit late but I also work in customer service and there's a way to say things. In a respectful manner. She was even telling me to leave even tho I had clothes in the washing machine. I had to pack up and leave. I felt so disrespected that I'm honestly not coming back.

This laundromat is super clean. We went up to the self service, kiosk and loaded up the card with no problem. The attendant helped us with any of our needs. They were several machines to choose from all functioning and good working condition. My clothes have never been so clean! Stop on by.

Normally my experience at this location is perfectly satisfactory, but tonight I witnessed what is now the actual worst behavior I have EVER seen from an employee at any business in my 42 years of life. The lady working was an older woman, with very short gray hair, and I believe she was wearing glasses. I was so absolutely baffled at her behavior I forgot to look for her name tag. This woman yelled, and I do mean YELLED at the top of her lungs, repeatedly, at a couple of people. She yelled at a toddler first and that was bad enough. The poor (incredibly sweet, smiling the whole time) young man who took the brunt of her wrath did not speak English. What was the crime that had her following him through the laundromat, waving her arms and screaming at him? He accidentally made it to the door about 30 seconds after she locked it at 9:30. See, despite being OPEN until 11, you aren't allowed to start a new load after 9:30. They lock the door and the sign says "no re-entry after 9:30." I have never seen the other attendants enforce this, but regardless there was no excuse for her screaming "what do you think this means?! What does this sign mean to you?!" Then she chased him to the washer screaming "Get your clothes! NOW! GET THEM NOW! I SAID NOW!" The whole time this poor sweet man is just trying to understand what she is screaming. She screams at him that he is not allowed to fold his clothes - why? The place is open until 11 and it's 9:30? I was in the unfortunate position of having to leave in the midst of this, and she yelled about my kids coming to the door to help me carry my 2 huge loads of laundry. She had the nerve in the middle of two of her tirades to say "You'll have to excuse me, I've been up all day " Absolutely not. There is no excuse in the world. My kids were shaking in anger after watching her chasing and screaming at the poor guy, nevermind her rudeness to us. I'll be calling too, but I absolutely had to get this out tonight.