Newtex Ltd

Took my wedding dress to be cleaned here. The staff was very friendly and even told me to come back at a later date to get a discount on my cleaning. The dress was quite dirty on the bottom and had a small soup stain on the neckline. The cleaning job was great but not impressed with the box. It is way too big for my dress so the dress moves around in it a lot and looks like it was just thrown in there. Can't fix it because I'm not supposed to open the box either or take out the dress because it voids the warranty. Not worth the $50 and wouldn't recommend getting the box. Attached pictures of before and after.

WORST CUSTOMER SERVICE EXPERIENCE EVER. I took an expensive white dress shirt in to have a small spot removed. It was returned with the spot still there, new yellow staining all over the shirt and a hole in it. Both the owner and store clerk were argumentative and rude, would not apologise, and refused to admit any wrongdoing. Then, they had the gall to tell me I was at fault for the damage they caused. I had to fight to get a mere $25 compensation for ruining my shirt. SHOCKING to be treated that way by a local small business. I recommend strongly you avoid Newtex.

The store is bright, clean, and inviting. The service and quality of dry cleaning are good. As well, I able to pickup my dry cleaning on the day and time that was specified on the receipt. However there was some confusion with the closing time. Their website says 5:00 pm, but the sign posted on the doors states 4:30 pm. They should update their website to reflect this change. Otherwise a good experience.

I wish I'd stumbled upon this place earlier. Got my blazer dry-cleaned for a very reasonable price. Looks as good as new and got it back the next day. The lady at counter was super nice and very professional while addressing my questions. Will definitely visit again.

Dropped off my Hayley Paige wedding gown to get dry cleaned. It has some mud at the bottom otherwise it was perfect. I asked a few times if it’s possible for the beaded bodice to get tarnished because I’d heard of that happening with certain dry-cleaners. I was assured that has never happened before, but some beads might fall off. I said that’s fine. Then I was asked to sign a waiver that they can’t guarantee it’ll get fully cleaned. Got my dress back a month later, the bodice was completely tarnished and black. Worst condition than when I dropped it off! I also had to pay $250 for the “cleaning”! Sent two emails to the owner and finally a phone call prompted a response which was that they don’t know why that happened. Sooo sad :(