Bright Laundry & Dry Cleaners

This review is for the Alvaston branch of Bright Dry Cleaners. I took my long winter coat, which cost nearly £100, to be dry cleaned. A few days later, I picked it up and, upon trying it on at home, realised it had shrunk by about 2 inches all over, with the lining hanging down awkwardly. I returned to the shop to complain. The manager, Nav, assured me he’d get the lining altered to fit and would refund the cleaning cost of around £25. He promised to call me when it was done. However, a week passed without any updates, so I called him. He apologized, claiming he was ill and hadn’t been able to call me back, but said he would check on the coat and follow up. Days later, still no call. I decided to visit the shop again and found a woman steaming my coat. After waiting about 15 minutes, I tried it on, only to see no improvement. The arms were still an issue, the lining still hung unevenly, and the overall length was a mess. It was clear that whoever had worked on the coat had no proper expertise, leaving it puckered and poorly altered. Nav wasn’t there, so I called him from the shop. He claimed his car had just broken down and couldn’t talk at length, but assured me he’d resolve the issue soon. I left the coat there once again. After more than a week without hearing anything, I returned to find my coat hanging on a rail. It was obvious nothing had been done. Trying it on confirmed this. Frustrated, I complained again, and the assistant in the shop called Nav, handing me the phone. Nav said there was nothing more he could do. When I brought up compensation, he claimed to have spent £53 on altering the lining and suggested that, had I mentioned compensation earlier, he wouldn’t have bothered with the alterations. Regarding the promised cleaning refund, he claimed he didn’t have enough money in the till—this was during a busy afternoon. He took my bank details, promising to transfer the refund, but weeks later, I’ve received nothing. Repeated calls went unanswered. The entire experience has been disgraceful. My coat is now completely ruined due to their incompetence, and their failure to provide proper service or resolution is appalling. If you have anything of value, avoid this dry cleaner at all costs—they’ll destroy it! I absolutely do not recommend them!

I recently had a disappointing experience with this dry cleaners. I entrusted them with my expensive cloth, only to have it returned in a significantly damaged condition. Despite my clear instructions and the high cost of the service, it was evident that they lacked the proper knowledge and care in handling my garment. Not recommended🚫

Had a large pair of lined curtains cleaned . The price was very competitive and the results were amazing . The curtains looked like new . I would recommend them anytime

Took my all saints jumper here, £180 quid and they ruined it. I had to put it on in the shop to demonstrate they’d shrunk it!! I even sent letters but to no avail, the worst customer services ever!! Despite months of the manager saying he will sort a refund out they never did!! I’d never use them again!!! Do not take anything of any value there!!!

Definition of a launderette is a coin operated machine for public use....this is not a launderette. Service washes are welcome at £15. The picture of the silver machines in the advert was not here, I include a photo of the machines of which I was told only one small machine was available and working. I completed my wash and dried my clothes.