Hot Off The Press

Extremely poor service. Requested to have my jacket sleeves taken up by 3 inches, didn’t alter material just turned up sleeves and poorly sewed them to the inner material. Stitching came away on the second wear (!) see picture. Returned item and was refused a refund and offered to ‘double stitch’ ? Surely should have been done properly the first time. Just took my jacket elsewhere and the owner of the second alterations shop said the jacket was taken up 2.5 inches on one side and 3 on the other (so was uneven - I didn’t measure it but assumed it would be correct!). I would avoid this establishment for any alterations, very poor service. Paid £17 and was refused refund so I had to pay £20 somewhere else to have job done properly.

My wife will Definitely not use them again… very poor work… she wanted the hem taken up on her dress it was an absolute mess, they didn’t even overlock it, she was told they don’t overlock… who cuts a hem and not overlock 🥹 they tried to iron out the mess and instead they ironed out all the pleats, they tried to fixed it but some of the stitching hole runs up the dress where they took stitching out 🤬 and the woman had the cheek to say “ if you are not happy, go somewhere else” what kind of service is that… one ruined dress .. stick to pressing leave the repairs to someone that knows what they are doing

Recently got a zip repaired here after a recommendation. Was not disappointed. My jacket was repaired quick & for a great price. Will definitely be back.

I use Hot Off The Press for my regular dry cleaning as well as for occasion dresses. The results are always great with really reasonable prices. Excellent customer service from this local family business! 10/10 would recommend.

Similar to other reviews posted on here, the male front desk adviser falls short on his customer service skills and thinks it's acceptable to fabricate the truth in order to get themselves out of a situation that they created. I would have been accepting of someone who holds their hands up and says they've made a mistake. What makes my experience worse is that I was overcharged for my garment and it's only marginally cleaner than when it went into the shop. I definitely won't be back.