Plaza Cleaners

I got a Tom Borwne short-sleeved knit dry-cleaned at Plaza cleaner. The knit has been a month since I got it for my birthday. As you can see from the first picture, it was a new product, but the patch was stained like that, and the fourth line of the arm was also stained, so I asked them redone it. They returned it to me after dry cleaning again, and when I checked it, they just exchanged the patch for another one like the 2nd picture and the arm part is still unresolved. I complained to them about this, and they told me that the patch is genuine and that it doesn't matter if I just wear it. When I asked for compensation, they continued to react in a way that they were not at fault. Their communication method and customer service seem to be the worst. If you are going to dry-clean expensive clothes, please read my review and judge it well. I recomend don’t waste your money, time and emotion.

I was looking for a decent laundromat in Astoria or LIC as I wear linens and wools quite a lot throughout the year. I found this place on a google search- there was a 50% off promotion going on, their website was clean, and also I liked their delivery service so decided to give it a shot. Because it was my first time, for me it was not clear how to leave my stuff at the lobby (wish there were a step by step guideline for the first-timers) so I had to ask them. Also I think they should get us the total price first before making the payment even though the prices are mentioned on the website. It took couple days longer than I thought but service in general was good. I had a lot of items dry cleaned and they were packaged really nicely when dropped at my apartment. I think I’ll use them again next time. (Please do more promos!)

Excellent dry cleaners with even better service. I used to use a cleaner right across from the townhouse I lived in. Decided to try Plaza Cleaners because they were organic. Extremely happy with the change. Even though I have moved a bit further into LIC, they come to pick up my dry cleaning every Saturday, without fail, as pre-scheduled. If there's anything ever wrong with my items (for example, an ink stain on the shirt) they text me a picture and ask if I would like further treatment. They catch tears, buttons missing, etc. and always fix the problem, usually with no extra charge. Could not be more pleased.

Convenient, expensive and very poor job. I come in with about 50-150 of dry cleaning at least once a month and I always got my clothes back with stains. The first few times I just got them out myself, then I actually mentioned something to one of the gentlemen there that completely ignored me and changed the topic. Another time I brought it in for a re-do becuase enough is enough and here I am again washing stains off myself. They clearly don’t check the clothes for stains. Will be taking my business elsewhere. Convenience is not enough.

First time using Plaza, best dry cleaner I’ve ever experienced. Dropped off a couple pieces that seemed beyond cleaning; white, delicate, intricate, lace covered in makeup and spray tan, came back PURE WHITE, I honestly couldn’t even believe it. Also had a vintage velvet blazer cleaned and buttons fixed, they stitched all the little tears which I didn’t ask them to do but it so appreciated. Excellent service, everything looks brand new. I’m so pleased.