Mulberrys Dry Cleaners and Laundry

I love this place! The staff is professional and prompt. The absolute best part of Mulberrys Townsend is Hanna, their tailor. I’ve worked with many tailors over the years, but she is truly the most talented I’ve ever had the privilege of working with. She consistently delivers exceptional results on every alteration, from cropping and tapering pants to custom-fitting unique jackets. I can’t recommend their services highly enough!

I had an absolutely wonderful experience at Mulberrys! I needed my dress altered for a formal event by the end of the week. Hanna completed the alteration even earlier than expected (like within a couple of days) which I was so grateful about! Also, she did a beautiful job on the alteration!! I got so many compliments on my dress! Also, Hanna and the team were so kind and helpful! I am excited to come back to Mulberrys for any future alterations I need! Thank you!☺️

The WORST experience with a dry cleaning service, ever. I don't normally post reviews but I think everyone should be warned to never entrust your clothing with this company. I bought this dress for a wedding in June 2023. I wore the dress ONE TIME (at said wedding) and dropped it off the next week for cleaning with Mulberry's. When I picked up the dress, it was completely ruined, with no hope of repair. I immediately called in to the store and spoke with the manager, who told me to drop off the dress so that they could open an investigation. Weeks went by. WEEKS. I called in multiple times each week and the manager was never able to come to the phone and did not once return my call. Finally I was told that I would need to call the cleaning facility where the actual garments are cleaned (which was the first time I learned that the clothes are not cleaned on-site). After calling the facility, I then received an email that my dress was damaged in the cleaning process. They offered me a $170 credit as a consolation. I explained to them that I had zero intention of ever using their services again and provided the receipt of my dress, which cost $350, and asked that they reimburse me for the cost of the dress they ruined. They continued to claim that their Terms and Conditions would not allow coverage of the full amount. We had to go back and forth for almost two months before I finally relented and agreed to a $200 check. I essentially PAID THEM $150 to ruin a dress ,that they kept. I don't have time or energy to fight them anymore. And they know that. It's so shameful that they think this type of behavior is acceptable. Please, I urge you to read the countless other reviews of people like me (who have been wronged), and do not give this establishment your business. Their list of egregious behavior is easy to find online and I can't stand the thought of more people losing money to this scam of a company.

I’m extremely disappointed with the service I received from Mulberrys. I left my white leather fur jacket for dry cleaning through the pickup service provided at the front desk of my building. After they collected it, I received an email with the cleaning quote—but the cost was nearly as much as what I paid for the jacket itself (which was thrifted), so I declined the service and asked for my item to be returned. That was on April 1st. They acknowledged my request and said they would return the jacket. However, by April 6th, I still hadn’t received it, so I followed up. I was then told that my jacket had mistakenly been sent to the leather cleaner, and they would ask to have it sent back. On April 8th, I checked in again and was told it would take “a few days.” Now it’s April 16th, and I still don’t have my jacket. I emailed again yesterday and haven’t received any response. This entire experience has been frustrating, especially for a simple request to return an item.

Mulberrys ruined my $600 jacket and refused to take any responsibility. I trusted them with a brand-new tweed jacket from Sandro that had a minor drink spill. As it was expensive, I paid extra for insurance thinking it would cover any potential damage. When the jacket was returned, the tweed was torn & frayed all over, and covered in extreme pilling. I was shocked that they could return something in such terrible condition and contacted them immediately. They agreed to inspect it and later insisted on sending it to the Dry Cleaning & Laundry Institute (DLI) to “determine the root cause,” saying I wouldn’t be eligible for compensation otherwise. Over a month passed, and eventually they claimed the damage was due to a “construction issue” with the jacket manufacturer — Sandro, an extremely reputable European designer brand — and denied any responsibility. Despite my efforts to explain the jacket was high quality & in brand new condition before they handled it, they refused to take accountability and told me to deal with the brand directly. At the end, they returned the ruined jacket without any sort of compensation. TLDR: Avoid Mulberrys if you care about your clothes. Even if you pay for insurance, they will not take responsibility for any damage.