At Johnsons The Cleaners, we understand the importance of reliable and efficient laundry services. Our team is dedicated to providing top-notch cleaning solutions, ensuring your garments are treated with care and attention to detail. With a wide range of services and a convenient location, we're the perfect destination for all your laundry needs. Our friendly staff, like Jan, are always ready to help, and we take pride in our ability to tackle even the toughest stains and alterations. Whether you're a busy professional or a parent on-the-go, we're here to make your life easier, one load of laundry at a time.

Johnsons The Cleaners

I had a very disappointing experience at this cleaner. From the start, there was a serious lack of communication when I dropped off my item, which led to it being cleaned in a way I did not ask for. The price I was quoted at drop-off was also completely different from what I was charged upon collection. If the item couldn’t be cleaned the way I requested due to the care label, that’s completely understandable — but what’s not acceptable is failing to inform me beforehand. The lack of communication, along with inaccurate pricing, shows a basic disregard for transparency and courtesy.

When I tried to explain what happened, I was met with a rude tone, constant interruptions, and deflection of responsibility — I was told things like “that’s not our problem” or “that was the previous worker.” It felt like they weren’t interested in hearing me out at all.

Feedback, even if negative, should help a business improve. Confronting customers over a review is incredibly unprofessional — ironically, the staff even said, “this makes us look unprofessional,” while behaving in exactly that manner. They were more concerned about the bad review than actually solving the problem. I will not be using this place ever again.

Special praise to Jan!  We had ordered a prom dress that arrived with a lot of stains. Also, it needed some alterations. All this with the prom happening soon - it was all so stressful. However, on presenting the dress to Jan with all it's issues, she calmly said she could sort it. The next day she contacted us to say the dress was now ready. She had resolved the stains and made the alterations such that the dress is now perfect! Jan is brilliant and we cannot thank her enough for going that extra mile, sorting out the various issues with the dress so well and so quickly, and skillfully and reassingly defusing a very stressful situation.

I recently had a really disappointing experience at Johnson’s Cleaners in Whitchurch, Cardiff. When I went to pick up my parcel, the lady ( with blonde hair )  who helped me was incredibly abrupt and spoke to me in an awful manner. I felt disrespected and unwelcome, which is not what I expect from a customer service interaction. It's unfortunate because I've used their services before without any issues. I hope they can address this behaviour to ensure a better experience for future customers.

I recently had a frustrating experience with Johnson’s Cleaners in Whitchurch Cardiff . They sent my parcel back simply because the delivery driver was a different person. This parcel contained Christmas gifts, which I really needed to receive. Unfortunately, this isn’t the first time I’ve had issues with their service. The lady who assisted me was abrupt and unhelpful, which added to my disappointment. I hope you can provide adequate training to improve her customer service in general and handling of parcels in the future.

The rudest woman ever!!! I went to return a parcel and didnt see the sign that said not to tear the label off, genuine mistake but you’d think id killed someone the way she spoke to me. Ill use a different place from now on!!!

Looking for a reliable and friendly spot to get your laundry done? Look no further than Drift-In, your local favorite laundromat! Our customers rave about our clean and well-maintained facilities, helpful staff, and convenient services. Whether you're a student on a budget, a traveler in need of a quick wash, or just a local looking for a trustworthy laundromat, we've got you covered. Our machines are regularly cleaned and maintained to ensure a fresh and hygienic experience, and our staff are always happy to lend a hand if you need it. Come and experience the Drift-In difference for yourself!

Drift-In

They were the only laundromat open tonight when I was looking for one, but I was so pleasantly surprised. Very clean and well looked after, the owner was so so lovely helping me with all the machines and even coins because I was unfamiliar with them. Would highly recommend

Cardiff was the final stop of our vacation throughout Europe, and we needed a self-serve laundry that takes credit cards as we were out of cash. We found Drift-In by searching online and asking the hotel front desk (Clayton Hotel). You have the option to drop off or stay and do-it-yourself.  Costs in June 2023 were £7 for a large washer and £1 for 8-minute dry. A full load including jeans took £5 to dry with a bit of dampness remaining. They offer detergent pods and dryer sheets for sale, though I don't remember the costs. They have quite enough laundry baskets, but they do not have a table to use when folding your laundry. The vending machine takes coins, but there is a small store next door where we bought water. You never know whom you will meet in a local place like this. I had a great conversation with a local lady about politics, guns in America, poverty in both countries, etc. It was great meeting you! Also, thanks to Anthony, the guy working on that day. I told you I would leave a review! Cheers.

Great spot for laundry.  Clean and safe.  Staff was friendly and helpful.  Recommend highly.

Lovely little launderette only 15 minutes walk from Cardiff Carasol.Launderette was bright and clean.Machines smelt fresh ( which shows signs of regular cleaning) For around £10 for a medium wash for stinky clothes well worth it.A gentleman on hand to supply change.help with the machines,they also sell detergent and dryer sheets at a reasonable price

the owner is so nice, they helped us to use the machine because we were not familiar with that. it's so affordable for us because we are student! thank you sir😆

Absolute life savers! My wedding dress managed to get marked by the dress storage bag that was given to me to use when I purchased my dress, it was a noticeable black mark right across the neckline (we think the storage bag zip had some oil on it). My dress could not be dry cleaned due to the material so I wasn't sure if it was possible to get the mark out. The wedding dress specialist at Johnson's hand washed and steamed my dress, and the mark is gone! I wish I had taken before and after photos for this review, but I cannot recommend the service more. With 4 weeks to go until my wedding I would have been totally stuck! Cannot thank the team enough!

These people are OP! Been coming here for yeara, always great service. If you have any questions, they will help you as bes5 as they can. They don't try to upsell you. 5/5 highly recommend

Dropped my wedding dress off 4 weeks before seamstress went on holiday. Initially told 2 weeks ended up having my dress nearly 8 weeks.
Went in on the Monday she hadn't started it and told me to come back on the Thursday. Went at 11.30 she had barely done anything to my dress and told me she was waiting for me to come in to see where it needed to go 🙈 we had already discussed this - it was an excuse.
Went back later and she had rushed it all.
The belt was sewn on the side when it was clearly meant to be in the middle. Dress had black finger tip marks on it and train wasnt sewn on how we discussed and was gaping in parts 🙈
The new Zip was faulty that she replaced and she's put a shorter zip meaning I can't step into it now and also made the dress smaller/tighter. Now have 4 weeks before the wedding to find someone to fix her mistakes.
Was given a refund thankfully. But wouldn't recommend.

Have since taken my dress to another seamstress in the area and they were mortified by what she had done to the dress and now has to undo her work and remake the dress in certain parts to cover damage.

Whilst visiting Newport, my old home town, I needed some repair work to a rucksack, which meant a lot to me.  I met with Sharon, and was quickly put at ease in regards to the new lining required.

I collected my rucksack a few days later, and to say it was better than it had ever been, was an understatement.  The attention to detail exercised on the job was evident, amazing stitching, and Sharon had been so careful to match the fabric pattern, even though it wasn’t on day-to-day show.

I really can’t recommend highly enough the repair work undertaken.  I’m so grateful for the help restoring my rucksack, it now got years of life ahead of it.  Thank you so much..!

I frequently use the Cardiff road branch as the service is outstanding and very efficient. Jane in particular is a very friendly person and extremely helpful with getting my items cleaned and returned to me on time to fit in with my busy schedule. Definitely recommend.

Cardiff Perfections Launderette, Dry Cleaning and Alterations

A bad experience with this place today. I took a pair of curtains to be drycleaned. I showed the man the drycleaning instructions. He took my phone number and said he'd contact me later to quote the price for me to accept or decline.

Later, I received the quote by text and replied to decline as shown in my photo. When I arrived shortly after to collect the curtains (I live around the corner) they were already in a *wet* washing machine cycle! Despite that, for this unrequested service he tried to get me to accept my earlier counteroffer of £35 that I'd made by text for a *dryclean*. He also claimed to have tried to call me to check if I was accepting his quote, which as you can see from my other photo, didn't happen. And even if it did happen, I hadn't accepted his quote at all.

I left, since the curtains were now in the fate of a wet wash, and returned again to (finally) collect them a little later. They were still a little damp from a presumed partial tumble dry. His colleague then suggested I pay £24 for something I hadn't wanted. They agreed there was some confusion on their part but if they had any decency they wouldn't have then tried to charge that. I gave them a generous £10 for their electricity and water, which they accepted with a shameful look on their faces, took the curtains and funnily enough won't be returning.

Really nice couple runs it and they changed my cash to coins and helped me all the way (they could tell I was clueless). £7 a wash ain't bad and it only took 30 minutes. Let me use 2 machines. 10/10 quick and easy 👌

Great experience using this dry cleaners. The customer service was fantastic, really responsive and helpful. The collection and delivery was really seamless and the driver, Ali, was great to locate the address despite it being a new property not yet on Google maps. Would happily recommend & use again.

Great laundry and nice experience. I only stayed in town for a few days and had to do my laundry. I found this shop by chance and was greeted with hospitality by the owner. Would definitely come back if I have the chance.

Absolutely fantastic service from everyone that I have interacted with so far who works here! I went in for the first time (having never used a laundrette before) and the lovely gent working helped me every step of the way (sorry I didn’t catch his name!). Such a lovely place, and I emailed beforehand as well as afterwards with questions and they were incredibly helpful and responsive. If I could give more than 5 stars I would !!

Looking for a reliable and friendly laundry service in Cardiff? Look no further! The Laundry Room is a welcoming space where you can trust your clothes to be cleaned with care. With a team of lovely staff, including the amazing Ayesha, you can expect fantastic results and timely service. Whether you're a local or just visiting, this laundromat is a great place to get your laundry done, with a warm and helpful team who will make you feel right at home. Plus, with wheelchair accessibility and free WiFi, it's the perfect spot to get your laundry done while you relax.

The Laundry Room

Was visiting Cardiff for the weekend and had unfortunately slipped over in mud one night, the next day I stopped by here and Ayesha did a fantastic job getting the mud stains out of my Jeans, Amazing Service,  will definitely use again if I’m in need of doing laundry when visiting Cardiff again. Ayesha was very Friendly and amazing at Customer Service.

Wonderful and timely service. Highly recommend if needing laundry service while traveling in Cardiff.

Friendly service, everything was returned perfectly and really good turnaround time even with the bank holiday - my heroes!

Lovely staff, saw me struggling to connect to the Ladbrokes free wifi, invited me in and allowed me to use theirs for free. 5/5

I was with my children and the lady has been extremely kind and helpful. The service is excellent and my chlotes came out clean and scented. Excellent value for money, highly recommended.

Cardiff launderette 3

It was a great new experience for us. The place was very clean, calm, and well-organised with no rush at all. The lady who assisted us was extremely helpful and kind. We truly appreciated the smooth and pleasant service.

Great service here. Been using this laundry for a few weeks for a service wash & dry. Dropping off at 9.00am, always ready by 2.00pm, dry folded & packed - Could not ask for a better Service

Been coming to this laundrette for a month or so now and it's by far the nicest I've found. The staff are all really friendly and will give all the help you need/leave you to it to read a book if you've got one.  (Generous medium) wash and dry for a tenner, there's a telly to keep you occupied, and comfy sofas. No funny smelling dryers here! Always very pleased with wash, price, and service. :)

Good facilities and staff but why do I have to pay a flat £6 fee for a set drying time? It's a rip off and a waste of energy. I can do my drying elsewhere for £4

My washing machine is broken, so I popped here to get some washing done.  It's £6 for a full load (bigger than a standard washing washing), and a wash only takes 30 minutes.

There were lovely people in there too (staff and customers), and the time just whizzed by, while we chatted!  Would totally recommend this place - it's super clean and friendly :)

Canton Launderette

The staff here are always super helpful and welcoming, really appreciate it! I've had dry cleaning here which has been great, and also used the washers and dryers on quite a few occasions. Everything is always clean and prices are fair :)

If this place is still open it needs to update its hours. Never seems open despite what Google maps says.

Massive thank you for wkend staff. No idea to use the machines they helped me. Forgot washing powder they help me purchase. No change they sorted me out. Very professional and polite couldn't do enough and even with other customers demanding service they supported us all. I would never use another launderette in Cardiff. 5 ⭐ Service and a credit to your company. Thank you Mrs Davies I needed this after a week visit to North Wales washing all holiday clothes.  Diolch

Helpful staff and competitive prices,. Since change of ownership it doesn't open at 8:30 despite Google, the phone doesn't work either

It's alright. Paid ~15£ for my laundry to be done (wash, dry and fold) for the next day. I found it a little bit pricey and the clothes didn't smell great (I mean, it was clean, but no softener seemed to had been used).

Note: they advised me to do the laundry myself, since it wasn't too many pieces, and it was going to be unnecessarily expensive. But I didn't have the time to do it myself.

All in all, a good place, reliable.

Wash Cycle: Laundry Service Cardiff

Fab easy to use service.
From booking to collection and return of the laundry was great. Kept fully informed throughout the process. Super king sized duvet washed dried and returned within a few hours is impressive.
Will certainly use Washcycle again and recommend too.
5 ⭐️

Bit late on reviewing. I have used Wash cycle a couple times and each time they have been brilliant. We had a very large order of clothes to wash and they handled it so professionally. All delivered washed, dried and neatly folded back. Would recommend 100%

5 star service. Very efficient, very professional. My order was picked up on time, the chap  Rhys picking up the order was very helpful, informative and polite. The order was returned to me the same day, with texts telling me when. And everything was clean and folded. Perfect service, for my business as a massage therapist so I use lots of towels and sheets, will deifinately be using them again. Thank you

Really fast and brilliant service by Nathan and Johnathan. Laundry was picked up this morning and delivered just a few hours later all clean, dry and folded lovely!!

Really appreciate that- thank you very very much!!

Using the subscription , it's super easy to book a slot for pick up and they were very flexible to customise your order for what you need! :)

First time using this service and I'm extremely impressed, very quick turnaround, Wash Cycle kept me in the loop at all times. Duvet washed and dried on same day. I will definitely use again and highly recommend them.
Many thanks to Cycle Wash from a very happy customer.

Welcome to OSTA Cardiff Launderette Tailoring & Alterations, your one-stop-shop for all your laundry and tailoring needs. Our friendly and skilled team are dedicated to providing you with excellent customer service and top-quality work at reasonable prices. From shortening pants to altering evening dresses, we take pride in our attention to detail and commitment to ensuring you look and feel your best. Our clean and wheelchair-accessible facility is open 7 days a week, making it easy for you to drop by and experience our exceptional service for yourself.

OSTA Cardiff Launderette Tailoring & Alterations

I brought seven pairs of shorts to OSTA Launderette, Tailoring & Alterations to be shortened for a holiday. The proprietor was a lovely gentleman, he even came back to the shop after closing early to take them in. I marked the desired length with a black permanent marker and was quoted £70 for all seven, which seemed fair. He returned them a day early than quoted, and at first glance, the tailoring looked spot on. But then I noticed: he’d hemmed them just below the black line… leaving a visible, ugly mark on every pair. Yes, I marked them, but I assumed basic common sense would apply and that the mark was a guide, not something I wanted to wear around. Just a few millimetres more and they would have been hidden. Instead, I now have seven ruined pairs of shorts. He even said it was my fault because I put the black mark where they needed shortening and there was nothing wrong with his craftsmanship. His craftsmanship is brilliant, but I seriously question his capacity for common sense. A frustrating and disappointing experience. A tailor that is too good to be true and an experience that beggars belief.

Two pairs of jeans shortened. Perfect. Excellent customer service and at a reasonable price. Recommend. Thanks.

This shop is very clean and their work is excellent. I shortened my pants today and the work was more than wonderful. The most important thing is that the prices are very cheap. I am very happy. Thank you.

Do not use them for alterations. They ruined my curtains and then accused me of lying as well as pretending that they don’t remember me or the curtains. As you can see from the picture, one panel is clearly longer than the other. Shocking customer service and very unprofessional. The guy who does the alterations unfortunately does not know what he is doing. They wouldn’t even give a receipt when I went in, which was my mistake to not insist. All I wanted was some money back after they cost me a lot of money, ruining my expensive curtains- but in the end all they did was act like they don’t remember me and that I am lying. Absolutely disgusting customer service. There was no gesture of goodwill. Never ever use these people, you will only be disappointed

Today I was in this beautiful store and I had an expensive evening dress. The tailor is really a genius. After he finished the alterations, it looked like you bought something new and there was nothing wrong with it. Thank you from the bottom of my heart

Welcome to The Laundry Basket, your trusted and friendly laundry service provider. Our team is dedicated to delivering exceptional service with a smile, ensuring your laundry experience is nothing short of delightful. From saving the day with last-minute washes to carefully preserving precious family heirlooms, we take pride in going above and beyond for our customers. With a reputation for reliability, competitive prices, and top-notch cleaning and ironing, you can trust us to make your clothes look brand new again.

The Laundry Basket

Lovely people! Saved our bacon when my partner came away on holiday with only one pair of trousers which got wet!
Cheerful, friendly and fast service

The Laundry Basket provide a fantastic service, they are very reliable and are always friendly. Have been using them for a while now and they always go above and beyond to ensure our linen is ready in time for our holiday home changeover days. Would definitely recommend!

Brilliant laundry - friendly and welcoming service, great cleaning and ironing, very competitive prices. They also arrange dry cleaning, alterations and repairs. When I collect my laundry it is always nicely presented and smells and looks as fresh as a daisy. Wouldn't use anyone else!

Very pleased. Though the price as gone up a bit since the 1980's lol.
My suit looks brand new now.
Thanks Laundry Basket.

An excellent service and great care taken with a precious family heirloom.

Welcome to Wash Inn, your go-to destination for all your laundry needs. Our friendly and helpful staff are always ready to assist you, making your laundry experience as smooth and easy as possible. Whether you're a laundry novice or a seasoned pro, we're here to provide you with a convenient and affordable service. Our facilities are clean, well-maintained, and wheelchair accessible, ensuring that everyone can enjoy a hassle-free laundry experience. At Wash Inn, we pride ourselves on providing superb service, efficient operations, and top-notch quality, making us the best laundry service in the area.

Wash Inn

As a laundrette virgins, it turns out to be a pretty easy experience... the staff member was very helpful, especially as we didn't have a clue. It cost £5 for a small load machine, or £6.60 for a larger washing machine, and an hour to complete washing. Then it's £1 per 10 minutes in the tumble dryer, which could have done with a little longer in the dryer, but that was our fault. Bare in mind that they only take cash, but they, they will give you change.

You need to say you are closed on a Monday.  Sign in window says you are open 7 days week 10 - 3pm.  Stood outside for ages waiting for you to open.  Had to go elsewhere.

Best laundry service not just in South Wales but in the whole of the South West! Superb service, friendly, efficient and helpful. I run events anywhere from Swansea to Plymouth and all points in between with varying laundry requirements and Wash Inn is the best. If only other cities has a Wash Inn my life would be easier😁 Highest recommendation deserves more than just 5🌟

Friendly staff, very helpful. Quality business. 100% highly recommended. Thank you

Very helpful, great service thanks!  Far cheaper than taking my duvets to the dry cleaners.

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