Franklin Cleaners

I’m very disappointed and so upset. I took a coat in to be routinely cleaned three weeks ago and it’s been ruined. It’s a Mackage coat that explicitly states do not clean with perchloroethylene. I’m assuming it must have been used as the coat sleeves and length shrunk 5 inches. If it wasn’t for how expensive the coat is, it’d be comical. The sleeves don’t even come close to the wrist. I called the business and spoke with Michael who is terrific. He said to bring the coat in so they could see it and he’ll talk with the owner about it. So I dropped it off last Monday and called today to see about the outcome of the meeting with the owner. He said the coat was unshrunk and to come pick it up. A little confused I drove over and picked it up. Little did I know you can unshrink a coat. Even more surprising was that you can attempt to unshrink a coat without asking the owner’s permission before you do it. They did succeed in unshrinking it and also completely ruining the coat. The texture of the material went from silky smooth to rough and stiff. It looks like a very old fleece jacket.

Destroyed my fox fur coat by using wrong chemicals. Need name of owner to settle this loss

Family owners, great people. My only advice is they need to do a better job understanding that heavy starch means stiff collars and creased sleeves.

My bedspread was a gift from a friend that is now deceased. It had quitse a few stains. It looks amazing Susan Gillis

This business is ran by great people who do great work. You will not be disappointed. The owners of this business go above and beyond with everything they do.