King Cleaners

I had awful experience with King Cleaners company. I brought my husband suede jacket in January for cleaning. It has a big spot and asked them if they can remove this spot. They said they will need to send this jacket to a leather company and ask them. One week later they said they got answer but I need to wait up to six weeks and pay up front. I paid the price hoping they can fix this problem. In 7 weeks I asked them if they have any news about jacket. They said they will call me back when it will be ready. Nobody called me back. I came a few times to check on the situation with the jacket and every time they told me we will call you. Finally after 3 months of waiting I went again and on another visit they said the jacket had arrived. I brought jacket home and my husband and I open the plastic bag. Imagine our surprise when we saw that spot was still there. I went back and said that it is not an acceptable job. The woman who worked here said I need to discuss with the owner. My husband and I came to talk with him. He was very rude and said he can’t provide any guarantee for this type of job. He said if you are going to repair your car you can not expect that you will have a good result and we are the same. I asked him if he was satisfied with his company’s job and he said in this case he would not even bring the jacket to their company. Why was I not told this in the beginning. There was plenty of time to evaluate and tell us they can not do a good job. So, after waiting 3 months and paying full price we did not get satisfactory results. Paying money for nothing…

As I dropped off laundry. I was told I would get a text they are done. Never got a text. When I got there. My clothes weren’t ready. As I looked my clothes over. They still have debris on them. The store did refund my money. People don’t care about good quality service.

I don't want to rate even 1 star. I definitely do not recommend getting services here - Unbelievably bad dry cleaning technique and the worst quality of service in Knoxville. The owner "Scott" ruined my shirt, and he only said, "It is a problem with the material, I didn't make the shirt. I don't have any responsibility for it.". The shirt was a really good quality one (ALICE + OLIVIA's 100% silk shirt, new one), and I haven't had this kind of problem with other dry cleaning shops. If you want a dry cleaner dealing with delicate and good quality fabric, please go to other good dry cleaning shops (King Cleaning has been in business for 40 years does not mean that the current owner is competent).

Very unsatisfied customer of 9+ years, during that time I have used King’s bi-weekly delivery service. My service was abruptly stopped without notice because I was, “not providing them enough business.” I attempted to call the business for clarification and was told I would receive a return phone call the following day. I did not receive a return phone call, so I called King’s again and spoke with Scott who was extremely rude and told me to take my business elsewhere. I strive to use small businesses in Knoxville but it looks like I’ll be taking my business to another establishment with better customer service.

As a first time customer I was very disappointed. I took a wedding suit to get pressed for a family wedding that was on July 6. I dropped it off on Thursday June 27 and told the employee I was going out of town and would pick it up on Friday 5th. At that time she should have told me that they were closed that weekend. I called every phone number associated with this owner to see how I could get the suit. I called the number on his door 208-1035 and explained to them the situation and pleaded with them to return my call. No one did. I had to buy a second suit for the wedding which brought the total over $800. When I went to Kings Cleaners the young man I spoke with said the phone number I left message with was owner's wife and if she had contacted him that he had a key and I would have gotten my suit. I was assured that I would get a call from Scott King the owner the following day. I never did so when I called him he had left. I called the following day and he said he had not heard anything about it and I tried explaining and told him I left a message with his wife. He told me she was not on call 24/7. I understand that but if my husband's business had an issue I would not ignore it. I am out $800 because of this and it was not my fault. He did not have a sign up on his door when I dropped off my suit. I wanted some kind of compensation but he said my story doesn't match with his employee. I guess not, since she doesn't want to loose her job. It is obvious that he does not need my business but I hope he can sleep at night knowing he caused a major hardship on my family. I hope his wife can sleep good as well. I give this 0 stars.