Willamette Dry Clean & Alterations

They always remember me even though I only go a few times a year. Always friendly and professional. Shirts cleaned and alterations done quickly and well. I have never had any issue with their service.

Have been going here for years and used to be good. Then they ruined 2 silk shirts and ( I think) hid them in between my other items at pick up. There was no tag that they usually use to indicate that a stain couldn’t be resolved. So I think I paid to have two expensive blouses ruined! Will not use them again.

This is the only place I will take my things - I have many delicate and vintage items and can always trust they will communicate with me and take excellent care of them. I moved away and made the mistake of going to another dry cleaner and was quickly disappointed. The prices here are very fair and service is always great.

This place does a great job with dry cleaning and alterations. Loved their service for almost a year. Up until recently...I found their customer service is not so great. They displaced a shirt, custom-made and monogrammed, two months ago (my boyfriend is 6'7" and shirts are costly and have to be customized). Somehow the shirt was included in another ticket so I was asked to wait a few weeks to see if a customer will return it. This did not happen. I've been waiting for the "owner" (if this person exists) to call regarding replacing/compensation and every week I'm told I will get a call 'this week'. It's been 8 weeks. I asked for contact information of the owner but they refuse. I'm not sure what my next move will be but I am deeply disappointed. Such a great location, nice service, very sweet lady at counter who looks scared every time I ask about the status of the shirt. I hope no other customers have to experience the loss of a garment. You are so SOL.

Double check prices before you leave your clothing to be laundered or cleaned. The laundry I had been using closed because someone shot out the front door. Looking tor a convenient laundry, dropped somethings off, failed to double check the price and had massive sticker shock when i picked up the goods: 300% the price anywhere else I have ever used. Never again. I drove to a cleaners five minutes further away, and the prices are rational. I would not us Willamette on a bet.