Lapels

The level of service in this establishment is stellar. You won't get every interaction right all the time, but here, with lapels you make it right all the time. I only made one visit for dry cleaning my blazer and didn't think I'd write a review, yet here I am. Keep up the good work. The future of garment care is the way this company is lead.

I drive all the way from Murfressboro to Franklin Lapels location because they are the best! The staff is always friendly and helpful especially Alma she greets me by name everytime. I recommend everyone I know to take their dry cleaning needs to Lapels.

We had a sad situation with a wedding dress that was damaged by a hotel. Lapels manager, Shelli, did everything possible to reverse the damage. Even though the hotel ruined the dress beyond repair, Shelli went above & beyond to help us. Highly recommend.

Love Lapels!! I take advantage of their pickup and delivery program and it makes life so much easier. With travel and work schedules as they are, this is such a convenient service. Thank you for
Offering this service and high quality!!

This is my go-to dry cleaners. Always friendly, responsive, dependable and reasonable with costs. Often provide 20%off coupons.

Lapels Dry Cleaning

I tried using the service while I’m staying in town at the Hilton. I will say dropping off was very easy, but unfortunately you didn’t know the cost or the prices of anything until you picked up. I also was not happy with how quickly they had turnaround service because I dropped my clothes off Tuesday and didn’t get them back until Friday after four. It would’ve been cheaper and faster just to use the laundry service in the hotel so anyone looking to use the service in the Brentwood area would be better advised to check with their hotel first because it’s probably faster and cheaper

Love the convenience of Lapels, which allows me to drop off and pick up as desired. The self service kiosk makes it easy and my clothing is always returned on time. The service is great and my clothes always look perfect. Highly recommend.

These guys were fantastic! I thought I would be completely intimidated by the computerized format, but it was actually quite easy. But what was REALLY wonderful was the work they did on preserving my daughter‘s wedding dress and my wedding dress, that was stained and 38 years old! This was not done through the computerized system they use with regular cleaning but with an attendant, that was extremely helpful. I had tried two other places to get the stains out and neither was successful.  In my final attempt I used Lapels and it came back completely flawless. It cost a little bit extra to get it done (due to the age of the stains) but so worth it. The preservation box and presentation is beautiful!  I highly recommend!

Excellent service! I come here often and I am always impressed with the service provided. Everything comes back as it should, sparkling clean and pressed. Whether it’s jackets, dress clothes or my old Military uniform's, I know Lapels will give my clothes the attention to detail they require.

This was my 1st time using this service and I was a little apprehensive about it. It was not difficult to figure out and retrieving my dry-cleaned items was easy.  They email/text you when your clothes are ready.  (They have someone on duty during the day for any issues or questions) To be honest, it was easy and I will use this company going forward. The 24hr service is really handy.  Enjoy!

Town and Country Cleaners

I have been using this clearer since 2010 and been happy. I am now missing a silk blouse and cashmere pants. The blouse one employee says they remember the other says they never had it. The pants seem to be a mystery to everyone. Not acceptable. I have tried contacting the manager and get no response...surprise, surprise. Very disappointed.

I dropped a $375 blouse off with Town & Country Cleaners in Franklin and they completely destroyed it. Furthermore, their customer service after the fact was non-existent and belligerent. The employee suggested I was lying about the condition I dropped the item off in, despite the fact that I have my original purchase receipt which supports my word that it was a recent purchase. They made zero attempt to make amends for my experience. I should be compensated for the cost to replace the item, but they wouldn’t even refund the cleaning cost. What a joke of a business. I would recommend staying away from this place and will not be using them going forward.

They are the kindest people! They do such a great job and if something is wrong the owner is nice and fixes the issues promptly! I can’t recommend them enough!!!

I have been coming to Town & Country Cleaners for years and always have a wonderful experience. I recently had the pleasure of speaking with the owner, who was just so personable and kind, going above and beyond to ensure I was happy with their service. I cannot recommend them enough. They’re a company that clearly loves their customers and wants to keep bringing people back. You can feel it in the interactions. When you bring your dry cleaning needs here, you’re a part of the Franklin community, and that’s a gift.

Cloths always come out like brand new!! I use them every time I'm in town and they are fast and efficient. Friendly staff too. Highly recommend.

Royal Cleaners

Had my daughter's school shirt altered here. I called last minute when I realized it was an Adult Size large. It was too long reaching her knees and sleeves past her elbows. I marked the shirt before I took it in. The stitching was great. I initially called to see if they would take it same day as soon as they opened. They werent surw at all but called the seamstress to check. I was ok with that. I paid for it, but it was worth it to have her shirt fit for Friday. I'm so greatful they were able to fit me in. They were really nice and very pleasant to work with.

Jeremy and the entire Moon family are great. They go out of their way to get things done with my tight schedule. I’ve never had any major issues with the end result, and they’ve made repairs that I didn’t even notice were needed. The price is in line with other professional cleaners in TN and cheaper than many in other cities.

Tried this business out. They offered a 20% discount for new customers on their website, but don’t have rates posted anywhere easy to find. Saw a couple of reviews saying pricing is reasonable/good. So, dropped off two items (girl’s dress and sport coat.) and asked them to apply the new customer discount. (They also had a 20% off dresses on the website, though I didn’t need that with the new discount.)

When I went to pick up, I asked again for the new customer rate. Then she ran my card at $25+. No discounts. When I asked about it, I basically got an “oh well…I’ll take care of it next time.”

I never understand why 1. Dry cleaners make it so difficult to take advantage of their own discount offers. 2. Why it’s always “nothing we can do” once they’ve charged you. You can run a credit to fix the error. You just choose not to.

So, to avoid a $5 discount, I guess they chased away someone who is looking for a reliable, convenient place to get dry cleaning done. Still on the lookout.

(And they charge a 2% fee to use credit cards, which is pretty amazing to me these days.)

These guys are amazing.  The last dry cleaners we went to I had to unbutton all of my husbands shirts before sending them!  I searched online and tried them out because of positive reviews.  That was 2 years ago.  Dry cleaners are usually some of the worst rated businesses and it's clear they go above and beyond to make their customer's experience exemplary.  They always remember me and are friendly and very quick.  If you're shopping for a new dry cleaner look no more!

They are always very friendly and professional. Each time my items come back properly pressed and clean. We haven't had any issues with additional stains or markings. Lastly, their prices are fantastic. We've used an "organic" cleaner in the past but not sure how organic the process was and their prices were exorbitant.

Green Cleaners

Excellent service! Always very kind and pleasant. All of my clothes look brand new when I pick them up. I recently had patio furniture covers cleaned. I had many pillow covers as well seat and bolsters. They were pretty dirty and they looked spectacular when I got them. I was very impressed. The clothes etc also smell very clean and no strong smell. I use to live in an area where all they had was Tide and I don’t like Tide the scent is so overpowering. So it is wonderful to have a variety of dry cleaners to choose from and Green Cleaners has always given me excellent service. I tried them once and was sold it’s the only dry cleaning service I use. I would highly recommend giving them a try.

They did a good job on our work uniforms. The only thing is they don't do pick up and drop off and my company is looking for somewhere that does. I would use them again. The prices are also competitive.

New to Nashville and wanted to find a good cleaner. Willing to drive a little out of the way to come to this location. Great service, great prices! Everything always accounted for, and comes back perfect. Very organized and efficient, it’s always finished when they say it will be. I’m in and out of there in a minute every time, and the staff is always so friendly.

I went in hoping to get a pair of jeans and two pairs of jean shorts taken in at the waist. The woman I spoke to at the counter was very professional, accurate in her measurements, and clear in her explaining on how the work would be done. (She expressed concerns about getting the matching thread color and how they would dye it to get as close as they could.) She said they could have all of it done within five days.

I came in today to pick them up, a little nervous on how well they would fit, and they are all PERFECT. The thread color is so accurate that I would swear they used the same thread. Everything fits better than when I originally purchased them at a different size. On top of that, all of the alterations cost me less than what it would have to have purchased new pairs in a smaller size.

I will 100% be going to them for future alterations. So so impressed.

Best Cleaners

This was my first dealing with best cleaners, and I am very pleased with the services they provided. I had left my debit card in the shirt pocket of one of my shirts, and they called me from their Columbia location and offered to bring it up to Franklin from Columbia that night. I had a bunch of clothes I brought by and I got them in a very timely manner. Both the nice lady at the cleaners counter, and the gentleman that called from Columbia were extremely nice. I will definitely be back and best cleaners will be my cleaners of choice

I brought my dress in to get cleaned first thing Friday morning when they opened and they had it ready for me by 3pm the same day! The dress even had a stain and some snags and they fixed them both! So thankful would definitely recommend!

Very disappointed with this organization.  I dropped clothes off, returned as told only to find that my items had been dropped at another location by mistake.  I go to the other location and find that they were not there, they were now back at the location where I dropped them off.  Of course, now it is closed.  There was no concern or remorse from anyone there that I spoke to.  If you are looking for good customer service, this is not the place to go.

Ridiculous. Got a coat back filled with dog hair. Monica was consistently rude. Do not recommend this place.

They did an outstanding job with my dry cleaning! I had some stains on shirts that I didn’t know would be able to come out or not, and they were able to clean them! Definitely five star service, and a great price!

Heritage Cleaners

Our clothes are always expertly cared for here, whether they are undergoing alteration or being cleaned.  Connie genuinely cares about providing excellent service and gives careful attention to detail.  We have utilized this shop so often that my kids don't refer to the store as "the cleaners." Instead, we "go see Aunt Connie."

This place has ruined 4 button down shirts of mine in the last 2 months. The first time there were bleach splotches on one shirt and another shirt was completely discolored.  They gave me a credit for the shirt that was completely discolored and tried to fix the one with splotches. I came back to use my credit and although they fixed the splotched shirt, 3 of my other shirts had holes  either by the cuff or elbow. I tend to blow out elbows on shirts, so I was fine letting that rip go, but all 3 shirts also had holes near the cuff that were completely their fault. The holes were in the exact same spot on all shirts - not in a spot of stress that typically gets worn. When I asked them about it, they tried to tell me that I brought them in that way, which is absurd. They clearly clipped them together and snagged them on something. They refused to give me money back or a credit. I will never be coming back here - I'm now out $400 in shirts. If you value your clothes, I would not bring them here.

Be aware, I had 3 pair of scrub pants hemmed and tapered and the price was triple what I was quoted. The quoted price was per pair, not total, $156.00 total cost. Who would spend that amount of money to alter an $18 pair of pants? I will never ever return!

I was extremely happy initially that this shop
would adjust my wife’s dress for her maternity photo shoot.  However, the did alterations in places they weren’t supposed to and then didn’t complete the alterations correctly in the places where they were actually needed.  I would not
Recommend them for any alterations.

Will never go back. Called to ask how much it would cost to have a suit coat dry-cleaned. Was told the price. I then went in with my suit coat and also presented a coupon that was on their website. I was told that I wouldn't get the full discount amount of the coupon, but that she would give me a 10% discount. I should have left at that moment, but I didn't. When I returned to pick up my item, I had the coupon with me again and I pressed the issue this time. The lady told me that they didn't accept that coupon at their location and that she would give me a 10% discount. I showed her on the coupon itself where it said that it was accepted at all Heritage Cleaners locations. On top of everything else, she ended up charging me a higher price than she originally told me and then added the discount to that amount. Ended up paying $12.53 when it should have been much less. Needless to say, I won't be back. I took my sport coat to another cleaners in Brentwood a few month later and only paid $7 to have it cleaned. I sure won't be back!

Franklin Cleaners

I’m very disappointed and so upset.  I took a coat in to be routinely cleaned three weeks ago and it’s been ruined.  It’s a Mackage coat that explicitly states do not clean with perchloroethylene.  I’m assuming it must have been used as the coat sleeves and length shrunk 5 inches.   If it wasn’t for how expensive the coat is, it’d be comical.   The sleeves don’t even come close to the wrist.  I called the business and spoke with Michael who is terrific.  He said to bring the coat in so they could see it and he’ll talk with the owner about it. So I dropped it off last Monday and called today to see about the outcome of the meeting with the owner. He said the coat was unshrunk and to come pick it up.  A little confused I drove over and picked it up. Little did I know you can unshrink a coat. Even more surprising was that you can attempt to unshrink a coat without asking the owner’s permission before you do it. They did succeed in unshrinking it and also completely ruining the coat. The texture of the material went from silky smooth to rough and stiff.  It looks like a very old fleece jacket.

Destroyed my fox fur coat by using wrong chemicals.  Need name of owner to settle this loss

Family owners, great people. My only advice is they need to do a better job understanding that heavy starch means stiff collars and creased sleeves.

My bedspread was a gift from a friend that is now deceased.  It had quitse a few stains.  It looks amazing
Susan Gillis

This business is ran by great people who do great work. You will not be disappointed. The owners of this business go above and beyond with everything they do.

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