Prestige Cleaners Inc

Clothes were done early and done well. One had buttons missing and they were put on, which surprised us especially since prestige matched them up and did it without being asked. Thank you for a job well done. We noticed and appreciate you

I don’t take clothes to the cleaner often but I had an upcoming wedding so needed some last minute shirts cleaned and starched. I stopped by the Powell location was assisted by Amanda both on the initial drop off and pickup. I needed the shirts by the next morning and she said that wasn’t a problem. She was pleasant and helpful on both occasions. While the shirts turned out good, in theory any cleaner could have done that but having great team members like Amanda makes all the difference. I would recommend the location in Powell because of Amanda. Great job!

We’ve gone a couple times to the location off of Emory. First time, all was fine. Unfortunately this second time bringing clothes, I did not hear from them on the day items were promised. Come to find out, it seems their non follow-up was due to one of my items being lost. No one reached out to tell us - we only found out when my husband went to check on our clothes a couple days after promised. They assured us they would find the item and follow up. That was over a week ago. Crickets. Sadly, this was a designer top that I’ve only gotten to wear once. I’m concerned about bringing clothes there in the future.

My experience this time wasn’t as good as previous times. I went to the Merchants Drive location still listed as open in Apple Maps and still using an active phone number stating the Merchants Drive address. When I arrived, however, it wasn’t there. I called the corporate office and spoke with an Amanda there. Amanda told me that the location closed in December and hung up. Clearly, she was inexperienced and didn’t know to refer me to another location even one just a few minutes away. I drove back to work almost an hour away, because I had a meeting to go to. When I had time, I emailed their corporate office. I later called the Taggert location, speaking to another Amanda who was very helpful, learning that the Taggert location was only a few miles from the Merchants location. I later got an email back from Jason Thurman and was told that they communicated every way they could about the closure of Merchants location and that the Taggert location was nearby. I screenshot shot their still active listing for Merchants on Apple Maps and sent it to him. Crickets …. When I dropped my clothing off, I was also given a receipt that said it would be ready for pickup at 6:00pm on Wednesday. I didn’t receive a text on Wednesday letting me know that it was available, so I texted them. Also, crickets …. I called them mid-morning on Thursday after not hearing back from them and spoke with Amanda at the Taggert location again to learn that my dry cleaning was not done, but they were taking care of it at the time. She later called back to tell me that it was available for pickup, which I appreciated. As of today, the Merchants location is still listed as an active business on Apple Maps. It’s clear that Prestige is going through some changes and needs to get some things cleaned up, but my dry cleaning was still done well. I know that I’m not the only one experiencing these inconveniences, but I hope everyone will bear with them, as I have, while they get back up to their previous standards. I do appreciate them sending me this link asking for the review, especially since I’ve already contacted them, and they knew of my experience. In my opinion, that speaks very well of them to want all sides presented in their reviews. I trust that they will update their phone listing to state that the Merchants location is closed and will also update their Apple Maps information to closed or to redirect them to an open location.

I recently had a formal dress altered and I am very pleased with the results. The alterations lady was super nice and did a great job. Everyone I interacted with at Prestige Cleaners in Powell, TN were very courteous and efficient. I can highly recommend this company.